Humana
Employer Industry: Healthcare Insurance
Why consider this job opportunity:
Salary up to $52,300 per year
Opportunity for professional development and continued education
Flexible remote work option available
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Supportive work culture focusing on associate engagement and well-being
Possibility for overtime based on business needs
What to Expect (Job Responsibilities):
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, or complaints during customer interactions
Escalate unresolved customer inquiries as necessary
Interpret departmental policies and methods for completing assignments with some independent discretion
Maintain quality standards while managing workload within defined parameters
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to work across multiple software systems
Capacity to maintain confidentiality while working from home
How to Stand Out (Preferred Qualifications):
Bachelor's Degree
Prior claims processing experience
Experience with financial recovery and overpayment
Familiarity with Mentor software
Experience with CRM systems
#HealthcareInsurance #RemoteWork #CustomerService #CareerDevelopment #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Why consider this job opportunity:
Salary up to $52,300 per year
Opportunity for professional development and continued education
Flexible remote work option available
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Supportive work culture focusing on associate engagement and well-being
Possibility for overtime based on business needs
What to Expect (Job Responsibilities):
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, or complaints during customer interactions
Escalate unresolved customer inquiries as necessary
Interpret departmental policies and methods for completing assignments with some independent discretion
Maintain quality standards while managing workload within defined parameters
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to work across multiple software systems
Capacity to maintain confidentiality while working from home
How to Stand Out (Preferred Qualifications):
Bachelor's Degree
Prior claims processing experience
Experience with financial recovery and overpayment
Familiarity with Mentor software
Experience with CRM systems
#HealthcareInsurance #RemoteWork #CustomerService #CareerDevelopment #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr