VisibleThread
Customer Success Manager
VisibleThread is a growing technology business that is expanding at a rapid rate. Our RFP Intelligence Platform changes the way organizations do business by reducing risk, improving efficiencies and ensuring compliance. Our solutions are enterprise‑built and some of our major customers include Boeing, Lockheed Martin, and the Canadian Government.
As a Customer Success Manager (CSM) you will be the trusted advisor for a dedicated portfolio of accounts, owning the post‑sale relationship and directly impacting customer retention and growth.
Typical Day‑to‑Day Responsibilities
Onboarding and Adoption: Act as the primary point of contact for new customers, guiding them through the onboarding process, ensuring a smooth implementation of our platform, providing training and support, and facilitating successful adoption.
Drive Strategic Value: Understand customers’ business goals and proactively identify opportunities to maximize platform value and ROI.
Renewals and Upsells: Identify opportunities for customer growth, collaborate with sales to drive renewals and upsell opportunities, and provide accurate information on customer health and product usage.
Master and Teach: Become a product expert and confidently demonstrate how to leverage solutions for specific use cases.
Customer Support: Address inquiries, issues, and concerns promptly; collaborate with internal teams to resolve complex problems and communicate updates, resolutions, and workarounds.
Requirements
Recent Graduate: A bachelor’s degree in a relevant field is preferred. Graduates with a passion for technology and a desire to pursue a career in customer success are encouraged to apply.
Tech Savviness: Strong technical aptitude and familiarity with SaaS solutions. Ability to grasp complex software systems quickly and communicate technical concepts to non‑technical audiences.
Customer‑Focused Mindset: Passion for delivering exceptional customer experiences, empathy, and strong relationship‑building skills.
Communication Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
Problem‑Solving Abilities: Strong analytical skills and the ability to think strategically, work independently, prioritize tasks, and manage multiple deadlines.
Adaptability and Agility: Thrives in fast‑paced, dynamic environments; quickly adapts to changes, learns new technologies, and navigates ambiguity.
Benefits
A supportive place to work with incredible teams worldwide
Genuine career progression opportunities
Attractive remuneration package
100% paid private medical insurance
Flexible working schedule
Monthly “all hands” and other team‑building events
Location & Salary Gaithersburg, MD | $35,000 – $85,000 annually
We look forward to your application!
#J-18808-Ljbffr
As a Customer Success Manager (CSM) you will be the trusted advisor for a dedicated portfolio of accounts, owning the post‑sale relationship and directly impacting customer retention and growth.
Typical Day‑to‑Day Responsibilities
Onboarding and Adoption: Act as the primary point of contact for new customers, guiding them through the onboarding process, ensuring a smooth implementation of our platform, providing training and support, and facilitating successful adoption.
Drive Strategic Value: Understand customers’ business goals and proactively identify opportunities to maximize platform value and ROI.
Renewals and Upsells: Identify opportunities for customer growth, collaborate with sales to drive renewals and upsell opportunities, and provide accurate information on customer health and product usage.
Master and Teach: Become a product expert and confidently demonstrate how to leverage solutions for specific use cases.
Customer Support: Address inquiries, issues, and concerns promptly; collaborate with internal teams to resolve complex problems and communicate updates, resolutions, and workarounds.
Requirements
Recent Graduate: A bachelor’s degree in a relevant field is preferred. Graduates with a passion for technology and a desire to pursue a career in customer success are encouraged to apply.
Tech Savviness: Strong technical aptitude and familiarity with SaaS solutions. Ability to grasp complex software systems quickly and communicate technical concepts to non‑technical audiences.
Customer‑Focused Mindset: Passion for delivering exceptional customer experiences, empathy, and strong relationship‑building skills.
Communication Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
Problem‑Solving Abilities: Strong analytical skills and the ability to think strategically, work independently, prioritize tasks, and manage multiple deadlines.
Adaptability and Agility: Thrives in fast‑paced, dynamic environments; quickly adapts to changes, learns new technologies, and navigates ambiguity.
Benefits
A supportive place to work with incredible teams worldwide
Genuine career progression opportunities
Attractive remuneration package
100% paid private medical insurance
Flexible working schedule
Monthly “all hands” and other team‑building events
Location & Salary Gaithersburg, MD | $35,000 – $85,000 annually
We look forward to your application!
#J-18808-Ljbffr