SnapStream
SnapStream is a media monitoring, recording, and clipping platform for businesses working with live TV and streaming video. We help organizations harness the power of moments to better connect with their audiences and drive real impact.
SnapStream makes it easy for teams across news, sports, entertainment, advocacy, government and corporate communications to quickly find and share video moments, power persuasive storytelling, increase engagement and accelerate rapid response. That's why customers like Politico, The Daily Show, Buzzfeed and The White House love us.
SnapStream Core Values
Be Curious - cultivate a culture of learning & continuous improvement
Walk in the Customer's Shoes - spend time deeply understanding our customers so you can see the world through their eyes
Experiment without Fear - experiment boldly and be unafraid to change your thinking along the way
Be an Owner - have a sense of personal responsibility, sweat the details, and think long term
Enjoy the Journey...Together - work as one team by respecting, inspiring, and uplifting others
Key Responsibilities
Proactively build and manage strong customer relationships by understanding business goals and driving successful outcomes with SnapStream
Own a portfolio of customers, driving adoption, retention, and expansion, while managing renewals and upsells
Increase customer retention through regular tactical check-ins and strategic business reviews to ensure alignment on objectives and outcomes
Develop deep expertise in SnapStream and advise customers on relevant features and best practices to maximize product value
Partner with the Implementation Manager during onboarding to support customer goals and accelerate adoption
Monitor customer usage and health, proactively identifying risks and executing plans to improve outcomes and prevent churn
Collaborate cross-functionally and communicate customer feedback to internal teams such as Product, Engineering, Sales, and Marketing
Base salary range: $75,000 - $105,000
Bonus: 20-25% annual performance based-bonus
Requirements
5+ years experience working in Customer Success or Account Management at a software or technology company
Experience owning a portfolio of customers and driving adoption, retention, renewals, and upsell opportunities
Excellent written, verbal, and interpersonal communication skills
Proven ability to manage multiple initiatives simultaneously with strong planning and organizational skills
Excellent active listening, discovery, and requirements-gathering skills
Ability to build trusted relationships with customers and collaborate effectively with internal teams
Comfortable analyzing product usage data to identify risks and opportunities
Self-directed, proactive, and able to navigate ambiguity
Fluency with modern software tools and technology
Interest in video, social platforms, or news and media industries is a plus
Bachelor's degree preferred
Benefits
Learn from and collaborate with a talented, focused team
Be part of building something meaningful with real impact
Comprehensive health coverage, including medical, dental, vision, FSA or HSA options, life insurance, and disability insurance
Paid time off and paid parental leave to support work-life balance
401(k) retirement plan with company matching
Enjoy flexibility and collaboration in an intentional, remote-first work environment equipped with the tools and technology you need to succeed
SnapStream is proud to be an equal opportunity workplace. We are committed to creating an inclusive workplace and do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
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SnapStream makes it easy for teams across news, sports, entertainment, advocacy, government and corporate communications to quickly find and share video moments, power persuasive storytelling, increase engagement and accelerate rapid response. That's why customers like Politico, The Daily Show, Buzzfeed and The White House love us.
SnapStream Core Values
Be Curious - cultivate a culture of learning & continuous improvement
Walk in the Customer's Shoes - spend time deeply understanding our customers so you can see the world through their eyes
Experiment without Fear - experiment boldly and be unafraid to change your thinking along the way
Be an Owner - have a sense of personal responsibility, sweat the details, and think long term
Enjoy the Journey...Together - work as one team by respecting, inspiring, and uplifting others
Key Responsibilities
Proactively build and manage strong customer relationships by understanding business goals and driving successful outcomes with SnapStream
Own a portfolio of customers, driving adoption, retention, and expansion, while managing renewals and upsells
Increase customer retention through regular tactical check-ins and strategic business reviews to ensure alignment on objectives and outcomes
Develop deep expertise in SnapStream and advise customers on relevant features and best practices to maximize product value
Partner with the Implementation Manager during onboarding to support customer goals and accelerate adoption
Monitor customer usage and health, proactively identifying risks and executing plans to improve outcomes and prevent churn
Collaborate cross-functionally and communicate customer feedback to internal teams such as Product, Engineering, Sales, and Marketing
Base salary range: $75,000 - $105,000
Bonus: 20-25% annual performance based-bonus
Requirements
5+ years experience working in Customer Success or Account Management at a software or technology company
Experience owning a portfolio of customers and driving adoption, retention, renewals, and upsell opportunities
Excellent written, verbal, and interpersonal communication skills
Proven ability to manage multiple initiatives simultaneously with strong planning and organizational skills
Excellent active listening, discovery, and requirements-gathering skills
Ability to build trusted relationships with customers and collaborate effectively with internal teams
Comfortable analyzing product usage data to identify risks and opportunities
Self-directed, proactive, and able to navigate ambiguity
Fluency with modern software tools and technology
Interest in video, social platforms, or news and media industries is a plus
Bachelor's degree preferred
Benefits
Learn from and collaborate with a talented, focused team
Be part of building something meaningful with real impact
Comprehensive health coverage, including medical, dental, vision, FSA or HSA options, life insurance, and disability insurance
Paid time off and paid parental leave to support work-life balance
401(k) retirement plan with company matching
Enjoy flexibility and collaboration in an intentional, remote-first work environment equipped with the tools and technology you need to succeed
SnapStream is proud to be an equal opportunity workplace. We are committed to creating an inclusive workplace and do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
#J-18808-Ljbffr