Customer Service Job at MRA-The Management Association in Saint Paul

Overview Customer Service – Varying Locations – Oxygen Service Company This position will be part of the Customer Service Team and will be responsible for providing exceptional customer service and support to core accounts as well as the Sales department. This will include generating quotes, directing/taking incoming calls, following up with customers, maintaining customer relationships and answering questions, researching products and pricing, and proactively making sales calls to customers suggesting add-on sales. Locations : This position can work out of OSC locations listed below. Sauk Rapids, MN Duluth, MN Willmar, MN Virginia, MN St. Paul, MN Eau Claire, WI Appleton, WI Menomonee Falls, WI Essential Duties and Responsibilities Provide exceptional customer service to all internal and external customers Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing Create accurate orders in ERP system providing customer with order confirmation Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities Assist with Ecommerce ordering creating quick lists Handle customer complaints with regards to orders/products that are missing, delayed or damaged Work with vendors to determine accurate lead times for products that are not in stock Enter contract pricing or special pricing for products as applicable Help sales in creating sales value document Review various reports such as GM, Open Order edit list, price override, etc.; resolve discrepancies, and report back to Customer Experience Manager Assist in onboarding and offboarding customers Complete bid package proposals for customers using company standardized quote package template Education, Experience and Skills High School diploma or equivalency 2+ years customer service experience required 2+ years of experience working in an ERP system Basic knowledge of welding and gases industry preferred Must be a team player and works well with others Proficient computer skills in Microsoft Office Suite and previous ERP experience required Possess good reasoning skills making decisions based upon facts, good math aptitude, and high attention to detail Must be organized and able to multitask walking-in customers, phone calls and internal employees Demonstrate professionalism, excellent interpersonal skills, and the ability to interact with all levels of personnel Job Specifications/Requirements Ability to sit 5 to 6 hours a day with little walking, standing and lifting/carrying. Frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting beyond 6 hours may occur, occasional lifting of 20-25 lbs is required, may at times lift up to 75 lbs. Reoccurring pushing/pulling of 25 lbs up to 75 lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for store coverage, training, seminars and customer site visits. Willingness to become forklift certified. Who is OSC? OSC is an industrial distribution company that has been providing solutions for our customer's gas, welding and automation needs since 1959. We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. We have a unique culture that creates accountability and fosters engagement amongst our employees. All of us share consistent values of honesty and integrity that are exhibited through the company's core values. Join our team to be a part of an organization that is focused on serving its customers and employees. Why Work for OSC! OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement - 401(k) Plan, Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more! Check us out at oxygenservicecompany.com! OSC is committed to providing equal employment opportunity to all applicants and employees regardless of race, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law. The hourly range for this position is $25.85/hour - $31.02/hour. Pay is dependent on several factors including relevant work experience and internal equity. #J-18808-Ljbffr