MRA Recruiting Services
Customer Service
Saint Paul, MN
Oxygen Service Company
APPLY HERE
Purpose of the Position:
The Customer Service team is responsible for providing exceptional customer service and support to core accounts and the Sales department. This will include generating quotes, directing/taking incoming calls, providing follow up with customers, maintaining customer relationships and answering questions, researching products and pricing, proactively make sales calls to customers suggesting add on sales. They will also respond to website sales inquiries and share leads with sales team. They will also perform and review various reports with accuracy to maintain customer business.
Essential Duties and Responsibilities:
Provide exceptional customer service to all internal and external customers
Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing
Create accurate orders in ERP system providing customer with order confirmation
Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities
Assist with Ecommerce ordering creating quick lists
Handle customer complaints with regards to orders/products that are missing, delayed or damaged
Work with vendors to determine accurate lead times for products that are not in stock
Enter contract pricing or special pricing for products as applicable
Help sales in creating sales value document
Review various reports such as GM, Open Order edit list, price override, etc. resolve discrepancies, and report back to Customer Experience Manager
Assist in “On-boarding” and “Off-boarding” customers
Complete bid package proposal for customers using company standardized quote package template
Other Responsibilities:
Assist billing as needed by sending invoice copies and answer simple billing inquiries
Serve as back up for Counter Sales when needed
Perform other job duties as assigned by supervisor.
Complete required vendor training modules, such as Miller Masters, Hypertherm Sales Pro, Lincoln, etc. and participate in onsite Vendor training sessions
Education, Experience and Skills:
High School diploma or equivalency
2+ years customer service experience required
2+ years of experience working in an ERP system.
Basic knowledge of welding and gases industry preferred
Must be a team player and works well with others
Proficient computer skills in Microsoft Office Suite and previous ERP experience required
Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail
Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees
Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel
Equipment Used:
Forklift, 2-wheel dollies, liquid carts and pallet jacks
Standard office equipment, computer programs and technical manuals
Handle various hand and power tools such as drills, screwdriver, box cutters, scanners, etc.
Safety gear such as safety boots, safety glasses, gloves, etc. as applicable
Job Specifications/Requirements: Ability to sit 5 to 6 hours a day with little walking, standing and lifting/carrying. Frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting beyond 6 hours may occur, occasional lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing/pulling of 25lbs up to 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for store coverage, training, seminars and customer site visits.
OSC is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
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Essential Duties and Responsibilities:
Provide exceptional customer service to all internal and external customers
Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing
Create accurate orders in ERP system providing customer with order confirmation
Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities
Assist with Ecommerce ordering creating quick lists
Handle customer complaints with regards to orders/products that are missing, delayed or damaged
Work with vendors to determine accurate lead times for products that are not in stock
Enter contract pricing or special pricing for products as applicable
Help sales in creating sales value document
Review various reports such as GM, Open Order edit list, price override, etc. resolve discrepancies, and report back to Customer Experience Manager
Assist in “On-boarding” and “Off-boarding” customers
Complete bid package proposal for customers using company standardized quote package template
Other Responsibilities:
Assist billing as needed by sending invoice copies and answer simple billing inquiries
Serve as back up for Counter Sales when needed
Perform other job duties as assigned by supervisor.
Complete required vendor training modules, such as Miller Masters, Hypertherm Sales Pro, Lincoln, etc. and participate in onsite Vendor training sessions
Education, Experience and Skills:
High School diploma or equivalency
2+ years customer service experience required
2+ years of experience working in an ERP system.
Basic knowledge of welding and gases industry preferred
Must be a team player and works well with others
Proficient computer skills in Microsoft Office Suite and previous ERP experience required
Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail
Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees
Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel
Equipment Used:
Forklift, 2-wheel dollies, liquid carts and pallet jacks
Standard office equipment, computer programs and technical manuals
Handle various hand and power tools such as drills, screwdriver, box cutters, scanners, etc.
Safety gear such as safety boots, safety glasses, gloves, etc. as applicable
Job Specifications/Requirements: Ability to sit 5 to 6 hours a day with little walking, standing and lifting/carrying. Frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting beyond 6 hours may occur, occasional lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing/pulling of 25lbs up to 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for store coverage, training, seminars and customer site visits.
OSC is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
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