OSC
This position will be part of the Customer Service Team and will be responsible for providing exceptional customer service and support to core accounts as well as the Sales department. Responsibilities include generating quotes, handling incoming calls, following up with customers, maintaining relationships, answering questions, researching products and pricing, and proactively making sales calls to suggest add‑on sales.
This position can work out of the following OSC locations:
Sauk Rapids, MN
Duluth, MN
Willmar, MN
Virginia, MN
St. Paul, MN
Eau Claire, WI
Appleton, WI
Menomonee Falls, WI
Essential Duties and Responsibilities
Provide exceptional customer service to all internal and external customers.
Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information, and open order processing.
Create accurate orders in the ERP system and provide customers with order confirmation.
Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities.
Assist with e‑commerce ordering by creating quick lists.
Handle customer complaints regarding missing, delayed, or damaged orders/products.
Work with vendors to determine accurate lead times for out‑of‑stock products.
Enter contract pricing or special pricing for products as applicable.
Help sales in creating sales value documents.
Review reports such as GM, Open Order edit list, price override, etc., resolve discrepancies, and report back to the Customer Experience Manager.
Assist in “on‑boarding” and “off‑boarding” customers.
Complete bid package proposals for customers using the company‑standardized quote package template.
Education, Experience and Skills
High school diploma or equivalency.
2+ years of customer service experience required.
2+ years of experience working in an ERP system.
Basic knowledge of the welding and gases industry preferred.
Team player who works well with others.
Proficient computer skills in Microsoft Office Suite and prior ERP experience required.
Strong reasoning skills, math aptitude, and high attention to detail.
Organized and able to multitask with walk‑in customers, phone calls, and internal employees.
Demonstrated professionalism, excellent interpersonal skills, and the ability to interact with all levels of personnel.
Job Specifications / Requirements Ability to sit 5–6 hours a day with limited walking, standing, and lifting/carrying. Frequent twisting, bending, reaching, grasping, and repetitive motions are required. Extended sitting beyond 6 hours may occur. Occasional lifting of 20–25 lbs is required; sometimes lifting up to 75 lbs. Repeated pushing/pulling of 25–75 lbs may be needed. Must be able to work in moderately warm or cold conditions where noise levels can be high. Willingness to travel as necessary for store coverage, training, seminars, and customer site visits. Willingness to become forklift certified.
Who is OSC? OSC is an industrial distribution company that has been providing solutions for customers’ gas, welding and automation needs since 1959. Based in Minnesota, our multiple locations serve businesses within MN, WI, ND, SD, and IA. We have a culture that creates accountability and fosters engagement among employees, with consistent values of honesty and integrity showcased through our core values.
Why Work for OSC! Employees have the opportunity to directly impact the success of the business every day, and this is reflected in our culture.
Benefits OSC offers a comprehensive, competitive benefits package ranging from health insurance to employee fun and activities. Unique benefit offerings include a 401(k) retirement plan, community connection programs, health benefits, wellness programs, career & education development opportunities, company involvement initiatives, and much more. Visit oxygenservicecompany.com for more information.
Equal Employment Opportunity Statement OSC is committed to providing equal employment opportunity to all applicants and employees regardless of race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
Compensation The hourly range for this position is $25.85/hour – $31.02/hour. Pay is dependent on several factors including relevant work experience and internal equity.
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This position can work out of the following OSC locations:
Sauk Rapids, MN
Duluth, MN
Willmar, MN
Virginia, MN
St. Paul, MN
Eau Claire, WI
Appleton, WI
Menomonee Falls, WI
Essential Duties and Responsibilities
Provide exceptional customer service to all internal and external customers.
Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information, and open order processing.
Create accurate orders in the ERP system and provide customers with order confirmation.
Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities.
Assist with e‑commerce ordering by creating quick lists.
Handle customer complaints regarding missing, delayed, or damaged orders/products.
Work with vendors to determine accurate lead times for out‑of‑stock products.
Enter contract pricing or special pricing for products as applicable.
Help sales in creating sales value documents.
Review reports such as GM, Open Order edit list, price override, etc., resolve discrepancies, and report back to the Customer Experience Manager.
Assist in “on‑boarding” and “off‑boarding” customers.
Complete bid package proposals for customers using the company‑standardized quote package template.
Education, Experience and Skills
High school diploma or equivalency.
2+ years of customer service experience required.
2+ years of experience working in an ERP system.
Basic knowledge of the welding and gases industry preferred.
Team player who works well with others.
Proficient computer skills in Microsoft Office Suite and prior ERP experience required.
Strong reasoning skills, math aptitude, and high attention to detail.
Organized and able to multitask with walk‑in customers, phone calls, and internal employees.
Demonstrated professionalism, excellent interpersonal skills, and the ability to interact with all levels of personnel.
Job Specifications / Requirements Ability to sit 5–6 hours a day with limited walking, standing, and lifting/carrying. Frequent twisting, bending, reaching, grasping, and repetitive motions are required. Extended sitting beyond 6 hours may occur. Occasional lifting of 20–25 lbs is required; sometimes lifting up to 75 lbs. Repeated pushing/pulling of 25–75 lbs may be needed. Must be able to work in moderately warm or cold conditions where noise levels can be high. Willingness to travel as necessary for store coverage, training, seminars, and customer site visits. Willingness to become forklift certified.
Who is OSC? OSC is an industrial distribution company that has been providing solutions for customers’ gas, welding and automation needs since 1959. Based in Minnesota, our multiple locations serve businesses within MN, WI, ND, SD, and IA. We have a culture that creates accountability and fosters engagement among employees, with consistent values of honesty and integrity showcased through our core values.
Why Work for OSC! Employees have the opportunity to directly impact the success of the business every day, and this is reflected in our culture.
Benefits OSC offers a comprehensive, competitive benefits package ranging from health insurance to employee fun and activities. Unique benefit offerings include a 401(k) retirement plan, community connection programs, health benefits, wellness programs, career & education development opportunities, company involvement initiatives, and much more. Visit oxygenservicecompany.com for more information.
Equal Employment Opportunity Statement OSC is committed to providing equal employment opportunity to all applicants and employees regardless of race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
Compensation The hourly range for this position is $25.85/hour – $31.02/hour. Pay is dependent on several factors including relevant work experience and internal equity.
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