New River Community College
Titan Hub Client Services Counselor (Student Services Professional III)
New River Community College, Fullerton, California, United States, 92632
Titan Hub Client Services Counselor (Student Services Professional III)
Classificaiton:
Student Services Professional III Department:
Financial Aid Salary Range:
$5,540 - $5,750 per month Appointment Type:
Ongoing Time Base:
Full Time Work Schedule:
Monday – Friday, 8:00 AM – 5:00 PM; occasional early morning, evening and/or weekend hours.
Job Summary It is an exciting time to join Cal State Fullerton as we are an in‑demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position The Office of Financial Aid is available to remove the cost of barriers that may prevent individuals from pursuing their educational goals. We seek an exceptional individual to join our team as a Titan Hub Client Services Counselor (Student Services Professional III). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.
Responsibilities • One of five Titan Hub Client Services Counselors who provides student support services for the Office of Admissions, Office of Financial Aid, Scholarships Office, Student Business Services, the Office of the Registrar, and the Dean of Students Office responding to general and escalated inquiries. • Assist students in making successful progress toward their degree objectives by providing information, direction, and exceptional service. • Requires independent thinking and applying personal judgment in order to plan, lead, and direct complex activities. • Provide input to supervisor and comprehensive counseling to students on complex matters, using sensitivity with the ability to adopt an effective course of action. • Oversee the day‑to‑day work of student workers, their ongoing training, and work scheduling. • Serve as the first‑level appeal when students ask to speak to a supervisor and are responsible for electronic communication, all counselor‑level email communication, website updates, and social media. • Perform financial aid award coordination and verification of applicant information that are of the most complex and require independent thinking to seek alternative solutions. • Other duties as assigned.
Essential Qualifications • Bachelor's degree or the equivalent from an accredited four‑year college or university in a related field including or supplemented by upper‑division or graduate coursework in counseling techniques, interviewing, and conflict resolution plus three years of professional student services work in the field. • A Master's degree from an accredited college or university in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. • A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for three years of the required professional experience. • Ability to plan, develop, coordinate, supervise, and organize programs and activities. • Ability to interact with a diverse student population, faculty, staff, and the public. • Ability to analyze complex situations accurately and adopt effective courses of action. • Ability to advise students individually and in groups on complex student‑related matters. • Ability to complete assignments without detailed instructions. • Ability to establish and maintain cooperative working relationships with a variety of individuals. • Possession of excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and the overall organization. • A background check (including a criminal records check) must be completed satisfactorily and is required for employment.
Preferred Qualifications • Prior experience in a Financial Aid office. • Experience with PeopleSoft software is preferred.
Special Working Conditions Fast‑paced environment ensures stressful situations. Decisions can impact other university offices such as Admissions, Business and Financial Affairs. Highly visible as a front‑line Counselor with responsibility for recognizing and diffusing problems that arise. Daily punctuality is required. Assists with providing oversight to staff responsible for opening and closing of departmental doors, digital/electronic communication, and phone service.
Additional Information California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self‑disclose. Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job‑related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1‑B Visas).
Application Deadline Dec 04, 2025 (9:00 PM)
Apply Online At https://careers.pageuppeople.com/873/fl/en-us/job/553350/titan-hub-client-services-counselor-student-services-professional-iii
#J-18808-Ljbffr
Student Services Professional III Department:
Financial Aid Salary Range:
$5,540 - $5,750 per month Appointment Type:
Ongoing Time Base:
Full Time Work Schedule:
Monday – Friday, 8:00 AM – 5:00 PM; occasional early morning, evening and/or weekend hours.
Job Summary It is an exciting time to join Cal State Fullerton as we are an in‑demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position The Office of Financial Aid is available to remove the cost of barriers that may prevent individuals from pursuing their educational goals. We seek an exceptional individual to join our team as a Titan Hub Client Services Counselor (Student Services Professional III). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.
Responsibilities • One of five Titan Hub Client Services Counselors who provides student support services for the Office of Admissions, Office of Financial Aid, Scholarships Office, Student Business Services, the Office of the Registrar, and the Dean of Students Office responding to general and escalated inquiries. • Assist students in making successful progress toward their degree objectives by providing information, direction, and exceptional service. • Requires independent thinking and applying personal judgment in order to plan, lead, and direct complex activities. • Provide input to supervisor and comprehensive counseling to students on complex matters, using sensitivity with the ability to adopt an effective course of action. • Oversee the day‑to‑day work of student workers, their ongoing training, and work scheduling. • Serve as the first‑level appeal when students ask to speak to a supervisor and are responsible for electronic communication, all counselor‑level email communication, website updates, and social media. • Perform financial aid award coordination and verification of applicant information that are of the most complex and require independent thinking to seek alternative solutions. • Other duties as assigned.
Essential Qualifications • Bachelor's degree or the equivalent from an accredited four‑year college or university in a related field including or supplemented by upper‑division or graduate coursework in counseling techniques, interviewing, and conflict resolution plus three years of professional student services work in the field. • A Master's degree from an accredited college or university in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. • A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for three years of the required professional experience. • Ability to plan, develop, coordinate, supervise, and organize programs and activities. • Ability to interact with a diverse student population, faculty, staff, and the public. • Ability to analyze complex situations accurately and adopt effective courses of action. • Ability to advise students individually and in groups on complex student‑related matters. • Ability to complete assignments without detailed instructions. • Ability to establish and maintain cooperative working relationships with a variety of individuals. • Possession of excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and the overall organization. • A background check (including a criminal records check) must be completed satisfactorily and is required for employment.
Preferred Qualifications • Prior experience in a Financial Aid office. • Experience with PeopleSoft software is preferred.
Special Working Conditions Fast‑paced environment ensures stressful situations. Decisions can impact other university offices such as Admissions, Business and Financial Affairs. Highly visible as a front‑line Counselor with responsibility for recognizing and diffusing problems that arise. Daily punctuality is required. Assists with providing oversight to staff responsible for opening and closing of departmental doors, digital/electronic communication, and phone service.
Additional Information California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self‑disclose. Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job‑related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1‑B Visas).
Application Deadline Dec 04, 2025 (9:00 PM)
Apply Online At https://careers.pageuppeople.com/873/fl/en-us/job/553350/titan-hub-client-services-counselor-student-services-professional-iii
#J-18808-Ljbffr