Raya
This role sits at the intersection of Trust & Safety (T&S) enforcement and policy creation, content moderation, privacy and Community Support operations. As the primary subject-matter expert for T&S within our Community Support organization, you’ll oversee the daily review and enforcement of safety policies, Community Guidelines and Terms & Conditions. You will be heavily involved in privacy regulations, including data requests and all GDPR-related cases. Your core areas of responsibility will include incident response, safety monitoring, quality assurance, along with policy enforcement across the entirety of our community.
Key Responsibilities
Serve as the primary escalation point for all Trust & Safety incidents across Raya’s community
Draft all T&S communications, ensuring all responses are timely, appropriate, and brand-consistent.
Oversee the full lifecycle of reports, ensuring they are handled discreetly, thoughtfully, and in alignment with brand policies and values
Own and update moderation-related macros and templates, keeping them relevant, on-brand, and current
Develop and maintain safety policies, playbooks, and documentation across Zendesk, Notion, and internal tools
Define and track key Trust & Safety metrics and reporting in partnership with the Head of Community Support
Deliver training and guidance to Community Support and internal teams on best practices. Conduct QA and drive continuous improvement
Monitor incoming reports and profile moderation, to uphold a safe and authentic community experience
Research emerging risks, trends, and best practices within the Raya community and the broader dating industry>
Stay current on global privacy and safety regulations and personally handle all issues related to the above as they arise.
Qualifications
5+ years of experience in Trust & Safety, moderation, or a closely related field
Exceptional written and verbal communication skills, with an emphasis on empathy, privacy and discretion
Strong analytical skills, with experience using data to identify trends, risks, and opportunities
Demonstrated ability to think broadly and offer balanced recommendations on operations and strategy
Calm, professional approach to handling sensitive or high-stakes safety issues
Proven track record in drafting and enforcing Trust & Safety policies and training programs
Experience working independently and cross-functionally across regions and various time zones
Referrals increase your chances of interviewing at Raya by 2x
Get notified about new Community Manager jobs in
Los Angeles Metropolitan Area .
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Key Responsibilities
Serve as the primary escalation point for all Trust & Safety incidents across Raya’s community
Draft all T&S communications, ensuring all responses are timely, appropriate, and brand-consistent.
Oversee the full lifecycle of reports, ensuring they are handled discreetly, thoughtfully, and in alignment with brand policies and values
Own and update moderation-related macros and templates, keeping them relevant, on-brand, and current
Develop and maintain safety policies, playbooks, and documentation across Zendesk, Notion, and internal tools
Define and track key Trust & Safety metrics and reporting in partnership with the Head of Community Support
Deliver training and guidance to Community Support and internal teams on best practices. Conduct QA and drive continuous improvement
Monitor incoming reports and profile moderation, to uphold a safe and authentic community experience
Research emerging risks, trends, and best practices within the Raya community and the broader dating industry>
Stay current on global privacy and safety regulations and personally handle all issues related to the above as they arise.
Qualifications
5+ years of experience in Trust & Safety, moderation, or a closely related field
Exceptional written and verbal communication skills, with an emphasis on empathy, privacy and discretion
Strong analytical skills, with experience using data to identify trends, risks, and opportunities
Demonstrated ability to think broadly and offer balanced recommendations on operations and strategy
Calm, professional approach to handling sensitive or high-stakes safety issues
Proven track record in drafting and enforcing Trust & Safety policies and training programs
Experience working independently and cross-functionally across regions and various time zones
Referrals increase your chances of interviewing at Raya by 2x
Get notified about new Community Manager jobs in
Los Angeles Metropolitan Area .
#J-18808-Ljbffr