EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Troy, New York, United States
ServiceNow – Enterprise Service Management Transformation – Senior Manager – Tech Consulting – Open Location
Apply for the ServiceNow – Enterprise Service Management Transformation – Senior Manager – Tech Consulting – Open Location role at EY.
Overview In the digital economy, upgrading outdated processes, systems, and information is vital yet risky. EY’s top clients seek authoritative, agile, and efficient solutions for business decision‑making. In this client‑facing role, you will lead ServiceNow transformation teams, motivate and develop teams, and build lasting client relationships.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring all objectives are met.
Develop resource plans and budgets, managing engagement economics effectively.
Skills and Attributes for Success
Drive and support sales activities with EY pursuit teams, including proposals and engagement estimates.
Lead ServiceNow–enabled transformations, developing business cases, roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all phases of ServiceNow ESM/GBS engagements and solution delivery.
Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants.
Build and foster client relationships and demonstrate EY’s value.
Excellent business acumen; make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow implementations across business functions.
Analyze a company’s service management capabilities and recommend leading practice insights.
Lead client process design sessions and facilitate requirements workshops.
Experience with waterfall and agile delivery models, including status reporting, budgets, and risk logs.
Ability to create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required; Master’s degree preferred.
5–7 years relevant ServiceNow implementation experience.
5–7 years of Big 4 or equivalent consulting experience at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills—executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Ability to develop presentations, roadmaps, and proposals for all management levels.
Experience defining contextual, conceptual, and logical models that align business and technical capabilities.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Travel to meet client needs up to 60%.
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience (certifications are a plus).
Experience in Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We value intellectually curious people with a passion for delivering innovative solutions, excellent communication and negotiation skills, and the ability to articulate big ideas to senior leaders.
What We Offer You
Comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and paid time off options. Base salary ranges: $171,600–$392,100 (U.S. all locations); $205,900–$445,700 (New York City, Washington State, California excluding Sacramento).
Hybrid model—most external, client‑serving roles work together in person 40–60% of the time during engagements.
Flexible vacation policy—decide how much vacation you need, and additional time off for EY Paid Holidays, Winter/Summer breaks, personal/family care, and other leaves.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or other legally protected basis. EY is committed to providing reasonable accommodation for qualified individuals with disabilities. For assistance or accommodation requests, contact 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
Ready to Shape Your Future with Confidence? Apply today. EY accepts applications on an ongoing basis.
#J-18808-Ljbffr
Overview In the digital economy, upgrading outdated processes, systems, and information is vital yet risky. EY’s top clients seek authoritative, agile, and efficient solutions for business decision‑making. In this client‑facing role, you will lead ServiceNow transformation teams, motivate and develop teams, and build lasting client relationships.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring all objectives are met.
Develop resource plans and budgets, managing engagement economics effectively.
Skills and Attributes for Success
Drive and support sales activities with EY pursuit teams, including proposals and engagement estimates.
Lead ServiceNow–enabled transformations, developing business cases, roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all phases of ServiceNow ESM/GBS engagements and solution delivery.
Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants.
Build and foster client relationships and demonstrate EY’s value.
Excellent business acumen; make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow implementations across business functions.
Analyze a company’s service management capabilities and recommend leading practice insights.
Lead client process design sessions and facilitate requirements workshops.
Experience with waterfall and agile delivery models, including status reporting, budgets, and risk logs.
Ability to create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required; Master’s degree preferred.
5–7 years relevant ServiceNow implementation experience.
5–7 years of Big 4 or equivalent consulting experience at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills—executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Ability to develop presentations, roadmaps, and proposals for all management levels.
Experience defining contextual, conceptual, and logical models that align business and technical capabilities.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Travel to meet client needs up to 60%.
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience (certifications are a plus).
Experience in Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We value intellectually curious people with a passion for delivering innovative solutions, excellent communication and negotiation skills, and the ability to articulate big ideas to senior leaders.
What We Offer You
Comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and paid time off options. Base salary ranges: $171,600–$392,100 (U.S. all locations); $205,900–$445,700 (New York City, Washington State, California excluding Sacramento).
Hybrid model—most external, client‑serving roles work together in person 40–60% of the time during engagements.
Flexible vacation policy—decide how much vacation you need, and additional time off for EY Paid Holidays, Winter/Summer breaks, personal/family care, and other leaves.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or other legally protected basis. EY is committed to providing reasonable accommodation for qualified individuals with disabilities. For assistance or accommodation requests, contact 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
Ready to Shape Your Future with Confidence? Apply today. EY accepts applications on an ongoing basis.
#J-18808-Ljbffr