EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, New Orleans, Louisiana, United States, 70123
ServiceNow - Enterprise Service Management Transformation - Senior Manager – Tech Consulting – Open Location
Location: Anywhere in Country
Join EY to apply for the
ServiceNow - Enterprise Service Management Transformation - Senior Manager – Tech Consulting – Open Location
role.
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business.
It is a client‑facing role, offering opportunities to motivate and develop teams while establishing and maintaining client relationships.
You will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy, providing assurance to leadership by managing timelines, costs, and quality.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including design, configuration/development, testing, and deployment phases.
Ability to manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT).
Analyze a company’s service management functional capabilities—people, process, and technology—provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops with functional and/or business process subject‑matter experts.
Experience in waterfall and agile delivery models, supporting planning, status reporting, budgets, risk, and issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role You Must Have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
Typically, no less than 5 – 7 years of relevant ServiceNow implementation experience.
5 – 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills—executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Effectively develop presentations, functional and technical roadmaps, and present ideas and proposals to all levels of management and technical expertise.
Experience defining contextual, conceptual, and logical models that align both business and technical capabilities.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs (up to 60%).
Ideally You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience—certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience—certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people with a passion for innovative growth.
Excellent communication, negotiation, and the ability to express big ideas to senior leaders—often without technical backgrounds.
If you are ready to take ownership of a team poised to disrupt the industry, this role is for you.
What We Offer You
Comprehensive compensation and benefits, including competitive base salary ranging from $171,600 to $392,100 in the U.S., and higher ranges for major metro areas.
Total Rewards include medical and dental coverage, pension and 401(k) plans, and wide‑range paid time off.
Hybrid work model: most people in external, client‑serving roles work together in person 40‑60% of the time during engagements.
Flexible vacation policy and generous leave options for holidays, personal/family care, and other circumstances.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity EY is an equal opportunity employer and provides employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY provides reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.
If you have a disability and need assistance applying online or requesting an accommodation, please contact 1-800-EY-HELP3.
#J-18808-Ljbffr
Join EY to apply for the
ServiceNow - Enterprise Service Management Transformation - Senior Manager – Tech Consulting – Open Location
role.
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business.
It is a client‑facing role, offering opportunities to motivate and develop teams while establishing and maintaining client relationships.
You will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy, providing assurance to leadership by managing timelines, costs, and quality.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including design, configuration/development, testing, and deployment phases.
Ability to manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT).
Analyze a company’s service management functional capabilities—people, process, and technology—provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops with functional and/or business process subject‑matter experts.
Experience in waterfall and agile delivery models, supporting planning, status reporting, budgets, risk, and issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role You Must Have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
Typically, no less than 5 – 7 years of relevant ServiceNow implementation experience.
5 – 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills—executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Effectively develop presentations, functional and technical roadmaps, and present ideas and proposals to all levels of management and technical expertise.
Experience defining contextual, conceptual, and logical models that align both business and technical capabilities.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs (up to 60%).
Ideally You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience—certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience—certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people with a passion for innovative growth.
Excellent communication, negotiation, and the ability to express big ideas to senior leaders—often without technical backgrounds.
If you are ready to take ownership of a team poised to disrupt the industry, this role is for you.
What We Offer You
Comprehensive compensation and benefits, including competitive base salary ranging from $171,600 to $392,100 in the U.S., and higher ranges for major metro areas.
Total Rewards include medical and dental coverage, pension and 401(k) plans, and wide‑range paid time off.
Hybrid work model: most people in external, client‑serving roles work together in person 40‑60% of the time during engagements.
Flexible vacation policy and generous leave options for holidays, personal/family care, and other circumstances.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity EY is an equal opportunity employer and provides employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY provides reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.
If you have a disability and need assistance applying online or requesting an accommodation, please contact 1-800-EY-HELP3.
#J-18808-Ljbffr