EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Albany, New York, United States
ServiceNow - Enterprise Service Management Transformation - Senior Manager (Tech Consulting)
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client‑facing role that offers you opportunities to motivate and develop high‑performance teams, build client relationships, and grow your consulting, technical, and leadership skills. You will manage the delivery of technology transformation projects and programs that align with our organizational strategy, ensuring timelines, costs, and quality standards are met while leading both technical and non‑technical teams.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success To thrive in this role, you will need a blend of technical expertise and strong interpersonal skills. The following attributes will make a significant impact:
Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including design, configuration/development, testing, and deployment.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across non‑IT business functions.
Analyze a company’s service management functional capabilities—people, process, and technology—and recommend best practices and strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops with subject‑matter experts.
Experience with waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
Produce high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required (4‑year), Master’s degree preferred.
5‑7 years of relevant ServiceNow implementation experience.
5‑7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills—executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Ability to develop presentations, functional and technical roadmaps, and present ideas and proposals to all levels of management.
Experience defining contextual, conceptual, and logical models that align business and technical capabilities.
Experience leading and supervising teams.
Valid driver’s license in the U.S.
Ability to travel up to 60% to meet client needs.
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience (certifications are a plus).
Experience with Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery (certifications are a plus).
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people with a genuine passion for innovative growth. Excellent communication, negotiation, and the ability to express big ideas to senior leaders (even those without technical backgrounds) are essential. If you are ready to take ownership of a high‑impact team, this role is for you.
What We Offer You
Comprehensive compensation and benefits package. U.S. base salary range: $171,600 – $392,100 (locations adjust up to $445,700 for major metros). Additional benefits include medical and dental coverage, pension and 401(k), and a wide range of paid time off.
Hybrid work model: most external client‑serving roles work in person 40‑60% of the time.
Flexible vacation policy: you decide how much vacation you need based on your personal circumstances and EY paid holidays, winter/summer breaks, personal/family care, and other leaves of absence.
Apply Today EY accepts applications for this position on an ongoing basis.
Are you ready to shape your future with confidence?
EY focuses on high‑ethical standards and integrity. All candidates are expected to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans. If you have a disability and need assistance applying online or requesting accommodations, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email ssc.customersupport@ey.com.
#J-18808-Ljbffr
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client‑facing role that offers you opportunities to motivate and develop high‑performance teams, build client relationships, and grow your consulting, technical, and leadership skills. You will manage the delivery of technology transformation projects and programs that align with our organizational strategy, ensuring timelines, costs, and quality standards are met while leading both technical and non‑technical teams.
Your Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success To thrive in this role, you will need a blend of technical expertise and strong interpersonal skills. The following attributes will make a significant impact:
Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including design, configuration/development, testing, and deployment.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across non‑IT business functions.
Analyze a company’s service management functional capabilities—people, process, and technology—and recommend best practices and strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops with subject‑matter experts.
Experience with waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
Produce high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required (4‑year), Master’s degree preferred.
5‑7 years of relevant ServiceNow implementation experience.
5‑7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills—executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Ability to develop presentations, functional and technical roadmaps, and present ideas and proposals to all levels of management.
Experience defining contextual, conceptual, and logical models that align business and technical capabilities.
Experience leading and supervising teams.
Valid driver’s license in the U.S.
Ability to travel up to 60% to meet client needs.
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience (certifications are a plus).
Experience with Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery (certifications are a plus).
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people with a genuine passion for innovative growth. Excellent communication, negotiation, and the ability to express big ideas to senior leaders (even those without technical backgrounds) are essential. If you are ready to take ownership of a high‑impact team, this role is for you.
What We Offer You
Comprehensive compensation and benefits package. U.S. base salary range: $171,600 – $392,100 (locations adjust up to $445,700 for major metros). Additional benefits include medical and dental coverage, pension and 401(k), and a wide range of paid time off.
Hybrid work model: most external client‑serving roles work in person 40‑60% of the time.
Flexible vacation policy: you decide how much vacation you need based on your personal circumstances and EY paid holidays, winter/summer breaks, personal/family care, and other leaves of absence.
Apply Today EY accepts applications for this position on an ongoing basis.
Are you ready to shape your future with confidence?
EY focuses on high‑ethical standards and integrity. All candidates are expected to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans. If you have a disability and need assistance applying online or requesting accommodations, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email ssc.customersupport@ey.com.
#J-18808-Ljbffr