Hand & Stone Massage and Facial Spa
General Manager - Reston
Hand & Stone Massage and Facial Spa, Sun River, Montana, United States
Overview
Hand & Stone Massage and Facial Spa Reston located at 11160 B South Lakes Dr, Reston, VA 20191 is looking for a strong, results-focused General Manager. Our ideal candidate has 3 - 5 years of leadership experience, proven success driving performance and sales results, is a responsible individual with exceptional communication skills, and has a passion for building a positive culture. This is a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus. Our General Managers set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.
Responsibilities
Provide an excellent customer experience to all clients through answering calls, setting appointments, greeting clients and membership sales and management
Oversee and manage daily operations of the spa
Manage and drive spa sales performance
Recruit, hire, and develop talented spa professionals
Train, monitor, and coach performance
Membership education and sales, including sales goals and incentives
Promote products and services
Communicate with Service Provider team and maximize appointment book
Find opportunities for grassroots marketing and local community connections
Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering
Role Requirements
Proven passion for communicating with people
Ability to work flexible hours including nights, weekends and holidays
Ability to travel occasionally for training sessions, meetings with clients, or other business-related activities
Excellent verbal and written communication skills
Fast learner with a positive attitude
Comfortable in a fast-paced, high-volume environment
Computer proficiency; knowledge of retail/appointment booking systems is a plus
Strong team player with the ability to work independently under minimal supervision
Exceptional organizational skills with attention to detail and multitasking
Critical thinking skills, including customer conflict resolution
About FGG Spa, LLC FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. Locations include New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. We are a family-owned operation that emphasizes people and a positive culture.
Compensation Base pay range: $45,000.00/yr - $55,000.00/yr
Employment details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Wellness and Fitness Services
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Hand & Stone Massage and Facial Spa Reston located at 11160 B South Lakes Dr, Reston, VA 20191 is looking for a strong, results-focused General Manager. Our ideal candidate has 3 - 5 years of leadership experience, proven success driving performance and sales results, is a responsible individual with exceptional communication skills, and has a passion for building a positive culture. This is a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus. Our General Managers set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.
Responsibilities
Provide an excellent customer experience to all clients through answering calls, setting appointments, greeting clients and membership sales and management
Oversee and manage daily operations of the spa
Manage and drive spa sales performance
Recruit, hire, and develop talented spa professionals
Train, monitor, and coach performance
Membership education and sales, including sales goals and incentives
Promote products and services
Communicate with Service Provider team and maximize appointment book
Find opportunities for grassroots marketing and local community connections
Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering
Role Requirements
Proven passion for communicating with people
Ability to work flexible hours including nights, weekends and holidays
Ability to travel occasionally for training sessions, meetings with clients, or other business-related activities
Excellent verbal and written communication skills
Fast learner with a positive attitude
Comfortable in a fast-paced, high-volume environment
Computer proficiency; knowledge of retail/appointment booking systems is a plus
Strong team player with the ability to work independently under minimal supervision
Exceptional organizational skills with attention to detail and multitasking
Critical thinking skills, including customer conflict resolution
About FGG Spa, LLC FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. Locations include New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. We are a family-owned operation that emphasizes people and a positive culture.
Compensation Base pay range: $45,000.00/yr - $55,000.00/yr
Employment details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Wellness and Fitness Services
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