Bowman Williams
Helpdesk Engineer
Base pay range:
$65,000.00/yr - $80,000.00/yr
A fast‑growing Managed Services Provider in Lisle, IL is expanding its team and looking for a Helpdesk Engineer with solid Tier 2–level experience. This award‑winning MSP supports small to mid‑sized businesses across the Chicagoland area and prides itself on a culture rooted in camaraderie, accountability, and continuous learning. The environment is collaborative, growth‑oriented, and employee‑focused, recognized as one of Illinois’ Best Workplaces in 2025.
This is a full‑time hybrid role. New hires can expect to be onsite for their first 1–2 months before transitioning into a hybrid schedule (three days onsite or at client sites and two days remote).
What You’ll Do The Tier 2 System Administrator will be responsible for resolving tickets end‑to‑end while providing strong technical support to clients across a variety of industries. You’ll work in a shared queue alongside Tier 1 and Tier 2 engineers, collaborating, learning, and growing through real‑world problem solving.
Day‑to‑day responsibilities include:
Providing remote and onsite technical support for desktops, laptops, mobile devices, and networked equipment
Troubleshooting hardware, software, and connectivity issues
Supporting and administering Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID, Security Center, etc.)
Managing user accounts, permissions, and system administration tasks
Working with PSA, RMM, and documentation tools to manage tickets and client environments
Collaborating with senior engineers for escalations and complex issues
Communicating clearly, professionally, and consistently with clients
What We’re Looking For
Strong troubleshooting abilities within Windows environments
MSP required
Hands‑on experience with Microsoft 365 administration
Understanding of networking basics, workstation setup, and printer support
Experience with tools like ConnectWise, IT Glue, or other PSA/RMM platforms (preferred)
Excellent communication, teamwork, and follow‑through
Ability to thrive in a fast‑paced, client‑facing environment
Commitment to continuous learning and professional development
Associate or Bachelor’s degree in IT or equivalent hands‑on experience
Benefits include:
Profit sharing
Medical, dental, and vision insurance
Telemedicine options
Life, short‑term, and long‑term disability
Legal assistance services
Retirement plan with company match
Rewards & recognition program (gift cards, PTO, bonuses)
Certification bonuses & paid learning opportunities
Competitive salary based on experience
Clear growth pathways in a supportive, award‑winning team
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting and Information Services
#J-18808-Ljbffr
$65,000.00/yr - $80,000.00/yr
A fast‑growing Managed Services Provider in Lisle, IL is expanding its team and looking for a Helpdesk Engineer with solid Tier 2–level experience. This award‑winning MSP supports small to mid‑sized businesses across the Chicagoland area and prides itself on a culture rooted in camaraderie, accountability, and continuous learning. The environment is collaborative, growth‑oriented, and employee‑focused, recognized as one of Illinois’ Best Workplaces in 2025.
This is a full‑time hybrid role. New hires can expect to be onsite for their first 1–2 months before transitioning into a hybrid schedule (three days onsite or at client sites and two days remote).
What You’ll Do The Tier 2 System Administrator will be responsible for resolving tickets end‑to‑end while providing strong technical support to clients across a variety of industries. You’ll work in a shared queue alongside Tier 1 and Tier 2 engineers, collaborating, learning, and growing through real‑world problem solving.
Day‑to‑day responsibilities include:
Providing remote and onsite technical support for desktops, laptops, mobile devices, and networked equipment
Troubleshooting hardware, software, and connectivity issues
Supporting and administering Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID, Security Center, etc.)
Managing user accounts, permissions, and system administration tasks
Working with PSA, RMM, and documentation tools to manage tickets and client environments
Collaborating with senior engineers for escalations and complex issues
Communicating clearly, professionally, and consistently with clients
What We’re Looking For
Strong troubleshooting abilities within Windows environments
MSP required
Hands‑on experience with Microsoft 365 administration
Understanding of networking basics, workstation setup, and printer support
Experience with tools like ConnectWise, IT Glue, or other PSA/RMM platforms (preferred)
Excellent communication, teamwork, and follow‑through
Ability to thrive in a fast‑paced, client‑facing environment
Commitment to continuous learning and professional development
Associate or Bachelor’s degree in IT or equivalent hands‑on experience
Benefits include:
Profit sharing
Medical, dental, and vision insurance
Telemedicine options
Life, short‑term, and long‑term disability
Legal assistance services
Retirement plan with company match
Rewards & recognition program (gift cards, PTO, bonuses)
Certification bonuses & paid learning opportunities
Competitive salary based on experience
Clear growth pathways in a supportive, award‑winning team
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting and Information Services
#J-18808-Ljbffr