EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Baltimore, Maryland, United States, 21276
ServiceNow - Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
ServiceNow Executive Service Management Transformation - Senior Manager – Tech Consulting begins by upgrading outdated processes, systems and information, delivering the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client facing role, and you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Ability to manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
Provide guidance and industry leading practice expertise for ServiceNow service management implementations across business functions, including how specific business objectives can be met through process and technology transformation.
Ability to analyze a company's service management functional capabilities people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Ability to create high quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required (4-year degree); Master’s degree preferred.
Typically, no less than 5‑7 years relevant experience in ServiceNow implementation experience.
5‑7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications: Certified Implementation Specialist – HR Service Delivery, Certified Implementation Specialist – Customer Service Management, Certified Implementation Specialist – Field Service Management.
Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise.
Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
Experience leading teams and supervising others.
A driver's license valid in the U.S.
Ability to travel to meet client needs (up to 60%).
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people with a genuine passion for finding and implementing innovative ways to nurture growth. You will need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders who may not have technical backgrounds.
What We Offer You At EY, we develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment and fuel your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
Join us in our team‑led and leader‑enabled hybrid model. Our expectation is that most people in external, client‑serving roles will work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
Are You Ready to Shape Your Future with Confidence? Apply Today EY accepts applications for this position on an on‑going basis.
For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
ServiceNow Executive Service Management Transformation - Senior Manager – Tech Consulting begins by upgrading outdated processes, systems and information, delivering the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client facing role, and you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Ability to manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
Provide guidance and industry leading practice expertise for ServiceNow service management implementations across business functions, including how specific business objectives can be met through process and technology transformation.
Ability to analyze a company's service management functional capabilities people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Ability to create high quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required (4-year degree); Master’s degree preferred.
Typically, no less than 5‑7 years relevant experience in ServiceNow implementation experience.
5‑7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications: Certified Implementation Specialist – HR Service Delivery, Certified Implementation Specialist – Customer Service Management, Certified Implementation Specialist – Field Service Management.
Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise.
Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
Experience leading teams and supervising others.
A driver's license valid in the U.S.
Ability to travel to meet client needs (up to 60%).
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people with a genuine passion for finding and implementing innovative ways to nurture growth. You will need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders who may not have technical backgrounds.
What We Offer You At EY, we develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment and fuel your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
Join us in our team‑led and leader‑enabled hybrid model. Our expectation is that most people in external, client‑serving roles will work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
Are You Ready to Shape Your Future with Confidence? Apply Today EY accepts applications for this position on an on‑going basis.
For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.
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