EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Milwaukee, Wisconsin, United States, 53244
ServiceNow – Enterprise Service Management Transformation – Senior Manager, Tech Consulting – Open Location
Apply for the
ServiceNow – Enterprise Service Management Transformation – Senior Manager, Tech Consulting – Open Location
role at
EY .
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑facing role provides opportunities to showcase your ability to motivate and develop teams, establish and maintain client relationships, grow consulting, technical, and team leadership skills, and build relationships that define your career.
In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements, including design, configuration/development, testing, and deployment phases.
Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service‑management implementations across business functions.
Analyze a company’s service‑management capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including supporting planning, status reporting, budgets, and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
5–7 years of ServiceNow implementation experience.
5–7 years of Big 4 or equivalent consulting experience at Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Effective presentation development, functional and technical roadmaps, and ability to present ideas to all levels of management.
Experience defining contextual, conceptual, and logical models aligning business and technical capabilities.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Ability to travel up to 60%.
Ideally You Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Experience in Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek intellectually curious people with a genuine passion for innovative growth, excellent communication and negotiation skills, and the ability to express big ideas to senior leaders without technical backgrounds.
What We Offer You
Comprehensive compensation and benefits package with performance‑based rewards and recognition.
Hybrid model with flexible work: most client‑serving roles work together in person 40–60% of the time.
Flexible vacation policy and time off for EY paid holidays, winter/summer breaks, and other leaves.
Apply today. EY accepts applications for this position on an ongoing basis.
Senior Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Professional Services
Referrals increase your chances of interviewing at EY by 2x.
EY | Building a better working world
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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ServiceNow – Enterprise Service Management Transformation – Senior Manager, Tech Consulting – Open Location
role at
EY .
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑facing role provides opportunities to showcase your ability to motivate and develop teams, establish and maintain client relationships, grow consulting, technical, and team leadership skills, and build relationships that define your career.
In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements, including design, configuration/development, testing, and deployment phases.
Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service‑management implementations across business functions.
Analyze a company’s service‑management capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including supporting planning, status reporting, budgets, and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
5–7 years of ServiceNow implementation experience.
5–7 years of Big 4 or equivalent consulting experience at Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Effective presentation development, functional and technical roadmaps, and ability to present ideas to all levels of management.
Experience defining contextual, conceptual, and logical models aligning business and technical capabilities.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Ability to travel up to 60%.
Ideally You Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Experience in Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek intellectually curious people with a genuine passion for innovative growth, excellent communication and negotiation skills, and the ability to express big ideas to senior leaders without technical backgrounds.
What We Offer You
Comprehensive compensation and benefits package with performance‑based rewards and recognition.
Hybrid model with flexible work: most client‑serving roles work together in person 40–60% of the time.
Flexible vacation policy and time off for EY paid holidays, winter/summer breaks, and other leaves.
Apply today. EY accepts applications for this position on an ongoing basis.
Senior Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Professional Services
Referrals increase your chances of interviewing at EY by 2x.
EY | Building a better working world
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr