Grifols
Overview
Operations Supervisor role at Grifols. Lead day‑to‑day operations at a plasma donor center.
Responsibilities
Act as acting leader in the absence of the Center Manager.
Oversee donor floor operations, supervising operation supervisors and donor center staff during assigned shifts.
Create employee schedules to accommodate donor cycles.
Determine adequacy and adjust inventory levels of goods and supplies necessary for donor center operation; compile and submit orders to vendors.
Communicate irregularities to the Center Manager and provide action plans to correct deficienciesli>
Support and execute daily operational plans to achieve performance targets related to donor throughput, quality, and productivity.
Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitor donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
Maintain thorough familiarity and compliance with state and federal regulations, FDA‐approved SOP Manual, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and all manufacturing records to maintain the highest production standards.
Attend all required training sessions, staff meetings, and related activities.
Ensure accurate and thorough documentation of necessary records.
Assist the Center Manager in any task necessary in pursuit of company objectives.
Lead by example in promoting a culture of safety, teamwork, and accountability.
Qualifications
High school diploma or GED. Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer. CPR Certified.
Typically 6+ years of related experience with phlebotomy, donor processing, and plasma processing duties, demonstrating proficiency in handling difficult situations.
Exceptional customer service skills.
Proficient in speaking and writing English; legible handwriting. Bilingual skills are an asset.
Ability to understand, explain, and follow SOPs and protocols.
Flexible scheduling to meet business needs.
Strong performance in a highly regulated, operations‑intensive, high‑volume medical business.
Excellent communication, coaching, and interpersonal skills.
Education High school diploma or GED. Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer. CPR Certified.
Experience Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
Skills Exceptional customer service skills. Proficient in speaking and writing English, with legible handwriting. Bilingual skills. Ability to understand, explain, and follow SOPs and protocols. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations‑intensive, high‑volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.
Location North America : USA : VA‑Roanoke
EEO Statement Grifols provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.
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Responsibilities
Act as acting leader in the absence of the Center Manager.
Oversee donor floor operations, supervising operation supervisors and donor center staff during assigned shifts.
Create employee schedules to accommodate donor cycles.
Determine adequacy and adjust inventory levels of goods and supplies necessary for donor center operation; compile and submit orders to vendors.
Communicate irregularities to the Center Manager and provide action plans to correct deficienciesli>
Support and execute daily operational plans to achieve performance targets related to donor throughput, quality, and productivity.
Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitor donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
Maintain thorough familiarity and compliance with state and federal regulations, FDA‐approved SOP Manual, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and all manufacturing records to maintain the highest production standards.
Attend all required training sessions, staff meetings, and related activities.
Ensure accurate and thorough documentation of necessary records.
Assist the Center Manager in any task necessary in pursuit of company objectives.
Lead by example in promoting a culture of safety, teamwork, and accountability.
Qualifications
High school diploma or GED. Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer. CPR Certified.
Typically 6+ years of related experience with phlebotomy, donor processing, and plasma processing duties, demonstrating proficiency in handling difficult situations.
Exceptional customer service skills.
Proficient in speaking and writing English; legible handwriting. Bilingual skills are an asset.
Ability to understand, explain, and follow SOPs and protocols.
Flexible scheduling to meet business needs.
Strong performance in a highly regulated, operations‑intensive, high‑volume medical business.
Excellent communication, coaching, and interpersonal skills.
Education High school diploma or GED. Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer. CPR Certified.
Experience Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
Skills Exceptional customer service skills. Proficient in speaking and writing English, with legible handwriting. Bilingual skills. Ability to understand, explain, and follow SOPs and protocols. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations‑intensive, high‑volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.
Location North America : USA : VA‑Roanoke
EEO Statement Grifols provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.
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