Upstart
Employer Industry: Financial Technology (Fintech)
Why consider this job opportunity:
Salary up to $190,600
Competitive compensation package including base salary, bonuses, and equity
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
401(k) with 100% company match up to $4,500 and immediate vesting
Generous holiday, vacation, sick, and safety leave
Flexible remote work environment with opportunities for in-person collaboration
What to Expect (Job Responsibilities):
Shape the strategic direction of the enterprise complaints program by defining vision and governance routines
Transform complaint data into actionable risk intelligence to improve customer experience and regulatory outcomes
Enhance the compliance management system through strong program design and continuous control improvement
Collaborate with Product, Legal, Operations, and senior leadership to inform enterprise risk strategy
Mentor compliance professionals and implement process efficiencies
What is Required (Qualifications):
5+ years of experience in compliance, risk management, or operations, including 3+ years in a leadership role within financial services or fintech
Comprehensive knowledge of U.S. consumer financial protection laws and regulations
Proven ability to analyze and interpret complaint data to identify risk themes
Strong communication and presentation skills with experience delivering insights to senior leadership
Bachelor’s degree in Business, Finance, Law, or a related field
How to Stand Out (Preferred Qualifications):
Master’s degree, J.D., or advanced compliance certification such as CRCM or CAMS
Experience designing an enterprise complaints program within a rapidly scaling fintech environment
Demonstrated success partnering with regulators or auditors on complaint-related exams and inquiries
Proficiency with data analytics and reporting tools to enhance complaint insights
Experience building or enhancing a Compliance Management System in a technology-driven organization
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $190,600
Competitive compensation package including base salary, bonuses, and equity
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
401(k) with 100% company match up to $4,500 and immediate vesting
Generous holiday, vacation, sick, and safety leave
Flexible remote work environment with opportunities for in-person collaboration
What to Expect (Job Responsibilities):
Shape the strategic direction of the enterprise complaints program by defining vision and governance routines
Transform complaint data into actionable risk intelligence to improve customer experience and regulatory outcomes
Enhance the compliance management system through strong program design and continuous control improvement
Collaborate with Product, Legal, Operations, and senior leadership to inform enterprise risk strategy
Mentor compliance professionals and implement process efficiencies
What is Required (Qualifications):
5+ years of experience in compliance, risk management, or operations, including 3+ years in a leadership role within financial services or fintech
Comprehensive knowledge of U.S. consumer financial protection laws and regulations
Proven ability to analyze and interpret complaint data to identify risk themes
Strong communication and presentation skills with experience delivering insights to senior leadership
Bachelor’s degree in Business, Finance, Law, or a related field
How to Stand Out (Preferred Qualifications):
Master’s degree, J.D., or advanced compliance certification such as CRCM or CAMS
Experience designing an enterprise complaints program within a rapidly scaling fintech environment
Demonstrated success partnering with regulators or auditors on complaint-related exams and inquiries
Proficiency with data analytics and reporting tools to enhance complaint insights
Experience building or enhancing a Compliance Management System in a technology-driven organization
#J-18808-Ljbffr