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Dow Jones & Co.

Associate Director, Campaign Operations

Dow Jones & Co., Princeton, New Jersey, us, 08543

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Dow Jones & Co.

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

EEO/AA/M/F/Disabled/Vets.

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line.

Location: Princeton

Employment Type: Full time

Job ID: 50237

Job Description About the Role The Associate Director position is responsible for executing comprehensive campaign strategies for Dow Jones. You will lead a team in designing and implementing effective website and e‑commerce programs across Dow Jones flagship sites to enhance the customer experience and drive business growth. The ideal candidate is a strategic thinker with a deep understanding of marketing automation principles, data analysis, and customer segmentation. This position resides in the Marketing Operations team within the Marketing Organization and plays a critical role in implementing testing initiatives, quality control of onsite promotions, and generating new business via nurturing relationships.

You Will:

Manage a team of two to support various business units and stakeholders with ad ops requirements

Implementation and QC of marketing promotions on Dow Jones flagship sites, including publishing personalized offers and content on the website

Execute the end-to-end customer journey, identifying opportunities to enhance touchpoints, drive engagement, and improve conversion rates

Manage the website campaign execution process from beginning to end, including gathering requirements, meeting with stakeholders and tech partners, communicating and translating technical specifications, quality assurance of the campaign, and launch of the final campaign

Utilize customer data and segmentation techniques to personalize marketing campaigns, ensuring relevance and effectiveness

Drive continuous A/B testing to enhance acquisition and retention rates, refining messaging based on data insights

Implement campaign metadata tagging to track and analyze website traffic and work with data science team to provide data insights via reports/dashboards

Manage digital asset library and data dictionary

Perform continuous quality assurance of web placements as well as user acceptance testing

Work closely with the offer management team to execute a comprehensive e‑commerce strategy, ensuring that onsite acquisition campaign experiences and checkout process are seamless for all site visitors

Work with engineering teams to set standards, drive platform improvements, and ensure execution excellence

Act as the subject matter expert, facilitating knowledge transfer of website capabilities among stakeholders

Serve as primary point of contact for web vendors to leverage and enhance website campaign capabilities

Collaborate with cross-functional teams, including marketing, product, data analytics, and engineering to ensure a seamless and consistent customer experience across all touchpoints

Lead and mentor the team, fostering a collaborative work environment

Partner with direct manager and marketing partners to find opportunities for process improvement and increased efficiency

You Have:

Leadership and website experience, including strategy, user experience design, A/B testing, user journey development, conversion optimization, personalization, and web analytics

Minimum 10 years experience in marketing operations, marketing automation or similar position preferred

5+ years of experience in website operations management preferred

Strong technical proficiency with HTML5, CSS, JavaScript, and ad tag troubleshooting

Hands‑on experience with digital platforms, including ad servers, DSPs, DMPs, and tag management systems

Experience with enterprise software (SaaS) with understanding of technologies in the marketing technology stack

Advanced knowledge of paywall platforms such as Piano Composer

Knowledge of WordPress preferred

Knowledge of the ecommerce space

Experience in the use of third‑party data sources for data mining and audience segmentation

Strong leadership and team management experience

Project management skills a must, with experience in project management software such as JIRA

Attention to detail and proficient quality assurance abilities

Time management and prioritization skills a must

Quick problem solving skills to address roadblocks and production issues

Strong written and oral communication skills needed

Experience in the development and use of business analytics, KPIs, and dashboards

Proven technical, analytical, and quantitative skills

Our Benefits

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Education Benefits

Paid Maternity and Paternity Leave

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Learn more about all our US benefits.

Business Area: Dow Jones - Marketing

Job Category: Marketing & Product Management

Union Status: Non‑Union role

Pay Range: $135,000 - $165,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay‑for‑performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

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