Mass General Brigham
Job Summary
Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.
Does this position require Patient Care? Yes
Essential Functions
Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
Maintains strict confidentiality standards at all times.
Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.
Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
Performs as Dispatcher utilizing “state of the art” integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
Voluntary participation in various departmental committees, task forces, and teams.
Qualities and Requirements Education
- Bachelor’s Degree in Criminal Justice preferred. Experience in lieu of a degree is not accepted.
Licenses and Credentials
- Class D Passenger Vehicle Driver's License; Basic Life Support (BLS) Certification; Basic Officer Certification (CHSO); Supervisory Certification (CHSS); Personal Driver's License (New Hampshire); MGH Security RMV Check/Registry of Motor Vehicles Driving Report. Preferences noted where applicable.
Experience
- 3-5 years in hospital, security/police, emergency medical or customer service settings.
Knowledge, Skills & Abilities
Strong interpersonal communication and customer service skills with the ability to de‑escalate anxious or stressed individuals.
Works effectively both independently and in teams, able to multitask.
Strong problem‑solving and critical/analytical thinking; good judgment; prioritization.
Customer service orientation: accessible, energetic, concerned, empathetic, positive, collaborative and flexible.
Displays positive image, tact, diplomacy, active listening, articulate communication.
Understanding of community policing, risk analysis and crime prevention concepts.
Strong writing skills for documentation and data support.
Intermediate computer skills: typing and database software use.
Physical Requirements
Standing Frequently (34‑66%)
Walking Frequently (34‑66%)
Sitting Occasionally (3‑33%)
Lifting Frequently (34‑66%) 35 lbs+ (w/assisted device)
Carrying Frequently (34‑66%) 20‑35 lbs
Pushing Occasionally (3‑33%)
Pulling Occasionally (3‑33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34‑66%)
Stooping Occasionally (3‑33%)
Kneeling Occasionally (3‑33%)
Crouching Occasionally (3‑33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34‑66%)
Gross Manipulation (Handling) Frequently (34‑66%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision – Far Constantly (67‑100%)
Vision – Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Remote Type
Onsite
Work Location
2014 Washington Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Evening (United States of America)
Pay Range
$21.78 – $31.08/Hourly
Grade
5
Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Mass General Brigham Competency Framework: At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying the behaviors most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Does this position require Patient Care? Yes
Essential Functions
Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
Maintains strict confidentiality standards at all times.
Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.
Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
Performs as Dispatcher utilizing “state of the art” integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
Voluntary participation in various departmental committees, task forces, and teams.
Qualities and Requirements Education
- Bachelor’s Degree in Criminal Justice preferred. Experience in lieu of a degree is not accepted.
Licenses and Credentials
- Class D Passenger Vehicle Driver's License; Basic Life Support (BLS) Certification; Basic Officer Certification (CHSO); Supervisory Certification (CHSS); Personal Driver's License (New Hampshire); MGH Security RMV Check/Registry of Motor Vehicles Driving Report. Preferences noted where applicable.
Experience
- 3-5 years in hospital, security/police, emergency medical or customer service settings.
Knowledge, Skills & Abilities
Strong interpersonal communication and customer service skills with the ability to de‑escalate anxious or stressed individuals.
Works effectively both independently and in teams, able to multitask.
Strong problem‑solving and critical/analytical thinking; good judgment; prioritization.
Customer service orientation: accessible, energetic, concerned, empathetic, positive, collaborative and flexible.
Displays positive image, tact, diplomacy, active listening, articulate communication.
Understanding of community policing, risk analysis and crime prevention concepts.
Strong writing skills for documentation and data support.
Intermediate computer skills: typing and database software use.
Physical Requirements
Standing Frequently (34‑66%)
Walking Frequently (34‑66%)
Sitting Occasionally (3‑33%)
Lifting Frequently (34‑66%) 35 lbs+ (w/assisted device)
Carrying Frequently (34‑66%) 20‑35 lbs
Pushing Occasionally (3‑33%)
Pulling Occasionally (3‑33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34‑66%)
Stooping Occasionally (3‑33%)
Kneeling Occasionally (3‑33%)
Crouching Occasionally (3‑33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34‑66%)
Gross Manipulation (Handling) Frequently (34‑66%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision – Far Constantly (67‑100%)
Vision – Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Remote Type
Onsite
Work Location
2014 Washington Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Evening (United States of America)
Pay Range
$21.78 – $31.08/Hourly
Grade
5
Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Mass General Brigham Competency Framework: At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying the behaviors most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
#J-18808-Ljbffr