IT Support Engineer

We don't just offer jobs - we offer ownership. Mid-City Electric is a 100% employee-owned company and a 4-Time Top Workplace, and we’re growing. As an ESOP, you’ll receive company stock annually, just for being part of the team. We offer incredible benefits, such as 100% paid medical, dental, and vision for you and your family, a low-deductible PPO plan, automatic 401(k) contributions, generous PTO (including your birthday off), and an on-site fitness center. Our office is modern, welcoming, and packed with amenities—just like the culture we’ve built here. If you're ready to join a team that cares about its people and rewards great work, we want to hear from you. As an IT Support Engineer at Mid-City Electric, you’ll play a critical role in ensuring our team has the technology support they need to succeed. With outstanding benefits, a supportive culture, and real growth opportunities, this is more than a job—it’s a career with purpose. What You Will Be Doing: Troubleshooting and resolving complex hardware, software, and network issues. Providing hands-on support for desktop and laptop setups, including operating system configurations. Assisting with onboarding and offboarding tasks, including equipment procurement and access management. Managing and optimizing the ticketing system and service desk workflows. Overseeing endpoint security, including patching, encryption, and mobile device management. Conducting cybersecurity training and phishing simulations to enhance security awareness. Monitoring and maintaining software licensing, renewals, and compliance. Maintaining an accurate inventory of all hardware, software, and IT assets. Collaborating on infrastructure-related tasks and strategic IT projects. Key Experience to Hit the Ground Running: Strong knowledge of Windows 10/11 environments. Experience managing and troubleshooting devices using RMM platforms. Solid understanding of network fundamentals, Active Directory, and Entra. Familiarity with mobile device management tools like JAMF or Intune. Experience with helpdesk ticketing systems and ITIL-based service practices. What Would Really Make You Shine: Certifications such as CompTIA or Microsoft. Experience in an escalated help desk support role. Strong communication and interpersonal skills with a focus on end-user experience. What Would Earn You Continued Career Growth and Development: Consistent delivery of high-quality technical support. Effective management of IT assets and documentation. Active participation in strategic IT projects and initiatives. Positive feedback from end-users and team members. Why You Should Work at Mid-City Electric: We are 100% employee-owned! As an ESOP, you will receive company stock annually. 100% paid medical, dental, and vision premiums for employees and their dependent family members Medical is a traditional PPO plan with a low deductible of $300 $45,000 of free life insurance for all employees with the opportunity to purchase more coverage at low group rates Short-term and long-term disability plans Flex spending accounts for medical and dependent care Accident and critical illness plans are available 15 days of PTO in the first year Birthday off 8 paid holidays Automatic 401(k) contributions of 3% of salary, regardless of individual contribution, plus the opportunity for profit-sharing contributions On-site fitness center and training Employee Assistance Program Financial and health wellness programming Fantastic office with great amenities conveniently located in Westerville This position does require in-office attendance daily. Office hours are Monday-Friday, 7:30 am - 4:30 pm. Equal Opportunity Employer, including disabled and veterans.

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