West Monroe
2026 - Platforms & Customer Strategy Consultant
West Monroe, Chicago, Illinois, United States, 60290
Join to apply for the
2026 - Platforms & Customer Strategy Consultant
role at
West Monroe .
Overview West Monroe is seeking
Business Strategy Consultants
to join our
Platforms and Customer Strategy
team within our
Technology and Experience (TechEx) Practice . As a Consultant, you will collaborate with clients across industries, focusing on strategy, digital transformation, and technology platforms such as Salesforce, ServiceNow, and NetSuite to enhance their sales, marketing, customer service, eCommerce order management, and accounting functions.
As a Business Strategy Consultant you will gain hands‑on experience in areas such as strategy development, business process design, financial modeling, technology configuration and implementation, preparing you to make a meaningful impact on our clients’ marketing, sales, and service teams.
Primary Responsibilities
Develop and deliver business solutions across Marketing, Sales, Service, and Accounting functions.
Conduct market research and data analysis to identify trends and support strategic recommendations.
Engage with client stakeholders to gather insights, understand business requirements, and document desired outcomes.
Participate in strategy workshops to document process improvements, KPIs, and guiding principles for client programs.
Create strategic plans and define metrics for marketing, sales, and service improvements.
Analyze, redesign, and document operational processes to enhance efficiency and business performance.
Document client business requirements and user stories, as well as current state and future state process workflows.
Perform configuration/development activities on platforms like Salesforce, ServiceNow, and NetSuite and assist in writing technical and solution design documentation.
Write and execute unit and user acceptance test scripts and assist in creating and delivering end‑user training materials.
Support financial modeling to evaluate strategic initiatives and align budgets with business goals.
What You’ll Bring To The Team
Sharp analytical thinking and an interest in solving complex problems.
Ability to stay organized and manage priorities in a fast‑moving environment.
Demonstrated leadership potential through academics, extracurriculars, or prior work experience.
Clear and effective communication skills, both written and verbal.
A collaborative mindset and enthusiasm for contributing to team success.
Curiosity and a passion for continuous learning and innovation.
Required Qualifications
Bachelor’s degree in progress, with an expected graduation date between December 2025 and July 2026.
Legally authorized to work in the United States without limitation or sponsorship now or in the future (e.g., OPT, H‑1B, TN).
Minimum cumulative GPA of 3.0.
Reside within 50 miles of your assigned office prior to your start date; our culture emphasizes team collaboration within a hybrid work model.
Ability and willingness to travel Monday – Thursday (up to 50%); travel expenses covered by West Monroe.
Preferred Qualifications
Majors with a focus in:
Accounting
Business Administration
Business Analytics
Economics
Finance
Industrial & Systems Engineering
Information Systems
Marketing
Key Facts
Seniority level: Internship
Employment type: Full‑time
Job function: Business Development and Sales
Industries: Business Consulting and Services
Legal Notice West Monroe is an Equal Employment Opportunity Employer. We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state, or local law. To learn more about diversity, equity and inclusion at West Monroe, visit https://www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com. If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
#J-18808-Ljbffr
2026 - Platforms & Customer Strategy Consultant
role at
West Monroe .
Overview West Monroe is seeking
Business Strategy Consultants
to join our
Platforms and Customer Strategy
team within our
Technology and Experience (TechEx) Practice . As a Consultant, you will collaborate with clients across industries, focusing on strategy, digital transformation, and technology platforms such as Salesforce, ServiceNow, and NetSuite to enhance their sales, marketing, customer service, eCommerce order management, and accounting functions.
As a Business Strategy Consultant you will gain hands‑on experience in areas such as strategy development, business process design, financial modeling, technology configuration and implementation, preparing you to make a meaningful impact on our clients’ marketing, sales, and service teams.
Primary Responsibilities
Develop and deliver business solutions across Marketing, Sales, Service, and Accounting functions.
Conduct market research and data analysis to identify trends and support strategic recommendations.
Engage with client stakeholders to gather insights, understand business requirements, and document desired outcomes.
Participate in strategy workshops to document process improvements, KPIs, and guiding principles for client programs.
Create strategic plans and define metrics for marketing, sales, and service improvements.
Analyze, redesign, and document operational processes to enhance efficiency and business performance.
Document client business requirements and user stories, as well as current state and future state process workflows.
Perform configuration/development activities on platforms like Salesforce, ServiceNow, and NetSuite and assist in writing technical and solution design documentation.
Write and execute unit and user acceptance test scripts and assist in creating and delivering end‑user training materials.
Support financial modeling to evaluate strategic initiatives and align budgets with business goals.
What You’ll Bring To The Team
Sharp analytical thinking and an interest in solving complex problems.
Ability to stay organized and manage priorities in a fast‑moving environment.
Demonstrated leadership potential through academics, extracurriculars, or prior work experience.
Clear and effective communication skills, both written and verbal.
A collaborative mindset and enthusiasm for contributing to team success.
Curiosity and a passion for continuous learning and innovation.
Required Qualifications
Bachelor’s degree in progress, with an expected graduation date between December 2025 and July 2026.
Legally authorized to work in the United States without limitation or sponsorship now or in the future (e.g., OPT, H‑1B, TN).
Minimum cumulative GPA of 3.0.
Reside within 50 miles of your assigned office prior to your start date; our culture emphasizes team collaboration within a hybrid work model.
Ability and willingness to travel Monday – Thursday (up to 50%); travel expenses covered by West Monroe.
Preferred Qualifications
Majors with a focus in:
Accounting
Business Administration
Business Analytics
Economics
Finance
Industrial & Systems Engineering
Information Systems
Marketing
Key Facts
Seniority level: Internship
Employment type: Full‑time
Job function: Business Development and Sales
Industries: Business Consulting and Services
Legal Notice West Monroe is an Equal Employment Opportunity Employer. We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state, or local law. To learn more about diversity, equity and inclusion at West Monroe, visit https://www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com. If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
#J-18808-Ljbffr