Concord Hospitality Enterprises
Asst General Manager
Concord Hospitality Enterprises, Raleigh, North Carolina, United States, 27601
Description
This dynamic
Assistant General Manager
will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.
Responsibilities
Ensures that all brand standards are being maintained in each area of the property
Oversees the operation of all hotel property departments
Maintains current licenses and permits as prescribed by local, state, and federal agencies
Provides a safe working environment in compliance with OSHA/MSDS
Ensures compliance with all corporate accounting procedures
Covers front desk shifts as needed
Ensures each department has accurate and complete inventory and all supplies are maintained
Assists and approves department managers’ scheduling against guest and hours/occupied room goals
Assists team supervisors and managers with constructive coaching and counseling
Focused on guest satisfaction scores and strategies for improvement
Provides excellent customer service by being readily available/approachable for all guests
Assists managers in proactive hiring and ensures appropriate staffing levels in all areas
Qualifications
Minimum 3–5 years of hospitality management experience, preferably in a hotel environment
Strong leadership and team development skills
Excellent communication, interpersonal, and organizational abilities
Proven track record in guest satisfaction and employee engagement
Knowledge of hotel operations, budgets, and financial reporting
Ability to work flexible hours, including nights, weekends, and holidays
Benefits (Full-Time Associates Only)
Competitive wages
Comprehensive benefit package including medical, dental, and vision plans
Life insurance and short/long-term disability options
401K options and tuition assistance
Discounted room rates at Concord managed hotels
Training, development, and career advancement opportunities
Performance-based bonus eligibility
Why Concord? We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.
Inspire greatness in your team
Encourage and support team members to reach their full potential
Create a work environment that is a Great Place to Work for ALL
Lead with integrity, transparency, respect, and professionalism
Care for your team, and their families
We are Concord!
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a
“Great Place to Work for All.”
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Concord Hospitality
#J-18808-Ljbffr
Assistant General Manager
will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.
Responsibilities
Ensures that all brand standards are being maintained in each area of the property
Oversees the operation of all hotel property departments
Maintains current licenses and permits as prescribed by local, state, and federal agencies
Provides a safe working environment in compliance with OSHA/MSDS
Ensures compliance with all corporate accounting procedures
Covers front desk shifts as needed
Ensures each department has accurate and complete inventory and all supplies are maintained
Assists and approves department managers’ scheduling against guest and hours/occupied room goals
Assists team supervisors and managers with constructive coaching and counseling
Focused on guest satisfaction scores and strategies for improvement
Provides excellent customer service by being readily available/approachable for all guests
Assists managers in proactive hiring and ensures appropriate staffing levels in all areas
Qualifications
Minimum 3–5 years of hospitality management experience, preferably in a hotel environment
Strong leadership and team development skills
Excellent communication, interpersonal, and organizational abilities
Proven track record in guest satisfaction and employee engagement
Knowledge of hotel operations, budgets, and financial reporting
Ability to work flexible hours, including nights, weekends, and holidays
Benefits (Full-Time Associates Only)
Competitive wages
Comprehensive benefit package including medical, dental, and vision plans
Life insurance and short/long-term disability options
401K options and tuition assistance
Discounted room rates at Concord managed hotels
Training, development, and career advancement opportunities
Performance-based bonus eligibility
Why Concord? We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.
Inspire greatness in your team
Encourage and support team members to reach their full potential
Create a work environment that is a Great Place to Work for ALL
Lead with integrity, transparency, respect, and professionalism
Care for your team, and their families
We are Concord!
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a
“Great Place to Work for All.”
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Concord Hospitality
#J-18808-Ljbffr