Customer Service Representative Job at US Tech Solutions in Boston

Overview

Duration: 6 Months Contract - W2

Hours: 40 hours per week

Working under direct supervision, the Client Service Representative is an entry level position responsible for monitoring client custody operations and service levels. The Client Service Representative also assists more senior team members with client conversions, reporting and analyses.

Base pay

$24.00/hr - $24.00/hr

Responsibilities

• 1. Client Service and Inquiry Response:
• Proactively respond to custody related client inquiries on a daily basis.
• Work with internal departments to prioritize and resolve client requests and deliverables.

• 2. Technology and Innovation:
• Utilize relevant internal technology solutions to effectively manage client inquiries.
• Introduce and familiarize clients with new technology, automation tools and products.

• 3. Risk Management and Control:
• Introduce and familiarize clients with new technology, automation tools and products.
• Assist in maintaining and reporting on client service-related metrics.
• Participate in team-based project work and audits.
• Complete monthly reporting requirements.

Education level and/or relevant experience

• BA/BS degree or equivalent work experience.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Id: 25-47407

Seniority level

• Entry level

Employment type

• Contract

Job function

• Accounting/Auditing and Finance

Industries

• Financial Services, Investment Banking, and Banking

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