Transdev North America
Lead Dispatcher – Quincy, MA
Transdev in Quincy, MA is hiring an in‑person Lead Dispatcher. The Lead Dispatcher ensures the Dispatch team fills all routes and provides Operators with timely instructions and responses. We are seeking customer service‑oriented professionals dedicated to safety.
Compensation and Benefits Competitive compensation package:
Minimum $23 – Maximum $27.
Vacation: minimum two (2) weeks
Sick days: 5 days
Holidays: 12 days (8 standard and 4 floating)
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability
Key Responsibilities
Oversee road service and trip performance measures (route start time, on‑time performance, incidents)
Respond to customer questions and concerns about no shows, cancellations, and missed trips
Manage vehicle operator emergency situations & escalated calls
Supervise staff on weekends and evenings
Manage department reports and other communication tools
Support the Dispatch Supervisor in training new employees
Strong computer skills with Microsoft Office and experience using paratransit scheduling software (preferably Spare) and ability to learn new software
Excellent leadership and organizational skills
Ability to supervise others
Excellent knowledge of the RIDE service area streets, landmarks, and institutions including all major trip generators and transfer points
Excellent knowledge of traffic patterns and their impact on paratransit operations
Excellent communication skills in person, over the phone, and on a two‑way communication device
Other duties as required
Qualifications
High school diploma or GED equivalent
Minimum 2–3 years of transit supervisory experience (preferred); prior experience as a paratransit driver is a plus
Excellent communication & interpersonal skills
Must be able to work shifts or flexible work schedules as needed
Subject to DOT drug testing and physical (if applicable). DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
Physical Requirements
Must be able to work flexible schedules as needed
Majority of work is accomplished indoors and in air‑conditioned or well‑ventilated facilities
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer
Employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact HR.TalentAcquisition@transdev.com.
Drug‑Free Workplace & Eligibility
Be eligible to work in the United States without requiring sponsorship now or in the future
Successfully pass a pre‑employment drug screen
Equal Employment Opportunity Transdev is an Equal Employment Opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.
California applicants: Please review the CA Employee Privacy Policy.
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Compensation and Benefits Competitive compensation package:
Minimum $23 – Maximum $27.
Vacation: minimum two (2) weeks
Sick days: 5 days
Holidays: 12 days (8 standard and 4 floating)
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability
Key Responsibilities
Oversee road service and trip performance measures (route start time, on‑time performance, incidents)
Respond to customer questions and concerns about no shows, cancellations, and missed trips
Manage vehicle operator emergency situations & escalated calls
Supervise staff on weekends and evenings
Manage department reports and other communication tools
Support the Dispatch Supervisor in training new employees
Strong computer skills with Microsoft Office and experience using paratransit scheduling software (preferably Spare) and ability to learn new software
Excellent leadership and organizational skills
Ability to supervise others
Excellent knowledge of the RIDE service area streets, landmarks, and institutions including all major trip generators and transfer points
Excellent knowledge of traffic patterns and their impact on paratransit operations
Excellent communication skills in person, over the phone, and on a two‑way communication device
Other duties as required
Qualifications
High school diploma or GED equivalent
Minimum 2–3 years of transit supervisory experience (preferred); prior experience as a paratransit driver is a plus
Excellent communication & interpersonal skills
Must be able to work shifts or flexible work schedules as needed
Subject to DOT drug testing and physical (if applicable). DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
Physical Requirements
Must be able to work flexible schedules as needed
Majority of work is accomplished indoors and in air‑conditioned or well‑ventilated facilities
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer
Employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact HR.TalentAcquisition@transdev.com.
Drug‑Free Workplace & Eligibility
Be eligible to work in the United States without requiring sponsorship now or in the future
Successfully pass a pre‑employment drug screen
Equal Employment Opportunity Transdev is an Equal Employment Opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.
California applicants: Please review the CA Employee Privacy Policy.
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