TD
Assistant Store Manager (Central Ave., Albany NY)
Work Location : Albany, New York, United States
Hours : 40
Pay : $29.75 – $44.50 USD
Job Description : The Assistant Store Manager is an experienced leader who manages the day‑to‑day service, sales, and operational objectives in a store location. The role focuses on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and in differentiating with a personalized, connected experience. This role can lead the store with minimal direction and has the knowledge and experience to make decisions for day‑to‑day work on the teller line or platform.
Leads a team of advice and service colleagues in the achievement of individual and store objectives that result in legendary customer and colleague experience and achievement of established performance goals.
Provides day‑to‑day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
Leads the team in overseeing the most complex or diverse sales advice activities that entail complete multiple‑step processes that involve numerous systems, partners, and complexity.
Requires knowledge and understanding of financial concepts, an extensive range of products, services, and tools, business and process management acumen aligned with TD’s consultative approach with customers to deliver end‑to‑end advice.
Responsible for driving and reinforcing advice activities/capability for the team through continued observation, coaching, oversight, and communication, ensuring proactive recommendations that positively impact customer experience.
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that empower customers.
Effectively handles critical and/or high‑risk issues, determining the most appropriate course of action for resolution.
Drives advice behaviors within the team by coaching and developing a team to deliver exceptional service that exceeds customer expectations.
Leads and coaches the advisory team on advice‑giving strategies and overall product and services acumen.
Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.
Delivers end‑to‑end advice to customers by providing information and tools for financial management that help customers achieve their goals and providing real‑time insights.
Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.
Actively participates in community events, promoting the TD brand and servicing the needs of the community.
Connects with customers/prospects, provides financial advice, and deepens relationships through lead management activities.
Education & Experience
Undergraduate degree or equivalent experience.
2+ years of experience working with customers and/or sales in any capacity.
Supervisory or leadership experience preferred.
Demonstrated ability to provide legendary customer service.
Strong verbal and written communication skills.
Sales and operational management skills.
Ability to manage competing priorities.
Previous consumer and residential lending experience preferred.
Proficient in Microsoft Office.
Knowledge of banking products and services preferred.
Proficiency with expense management.
Notary license (preferred).
Must maintain an active NMLS registration upon hire.
Customer Accountabilities
Create an environment where teams interact with customers in a warm and engaging manner, actively listening and asking clarifying questions.
Contribute to the achievement of business objectives by proactively attracting, acquiring, and retaining customers, advice opportunities, and referrals.
Establish and support a strong partnership between colleagues handling day‑to‑day transactions and platform bankers/partners for effective referrals.
Lead and reinforce customer service activities; support customers through challenging times and life events.
Maintain optimal colleague scheduling to meet customer demands and compliance requirements.
Act as an escalation point for customer problem resolution, educating customers and preventing recurrence.
Create personal experiences by understanding each customer’s needs.
Understand and support the bank’s customer service strategy.
Provide the highest level of customer service when dealing with internal partners, vendors, and customers.
Shareholder Accountabilities
Lead and drive operational compliance of all store operations including teller and platform operations.
Ensure the store operates efficiently by adhering to bank policies and procedures and passing all audits.
Perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management.
Lead the store in the operational excellence plan.
Manage vaults, including monthly vault and drawer audits.
Identify and mitigate risk and proactively audit for compliance and operational soundness.
Employee/Team Accountabilities
Lead and support a high‑performing team; provide ongoing feedback, performance reviews, coaching, and development.
Embed TD’s shared commitments within the team.
Track, monitor, and reward performance in a timely manner.
Ensure colleagues comply with all TD policies, procedures, and guidelines of conduct.
Share knowledge and skills among the team.
Support an environment where challenges are escalated freely and change is encouraged.
Participate in recruitment and selection to ensure a diverse, qualified workforce.
Act as a brand champion for your area/function and the bank, both internally and externally.
Occupational Language Requirement
This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act and the SEC.
Must be eligible for employment with a covered financial institution and registration as a registered mortgage loan originator (NMLS).
Must pass a criminal background check and credit report check as required by federal law.
Physical Requirements
Occasional: 1–33%: Performing multiple tasks, operating standard office equipment, responding quickly to sounds.
Frequent: 34–66%: Sitting, standing, walking, moving safely in confined spaces.
Continuous: 67–100%: Performing sedentary work, concentrating for long periods, reading, writing, comprehending instructions.
Lifting/Carrying (under 25 lbs.) and (over 25 lbs.) – Occasional.
Other actions – Occasional: bending, kneeling, crawling, climbing, reaching overhead/forward, pushing, pulling, twisting.
Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America. We deliver legendary customer experiences to over 27 million households and businesses across Canada and the United States. More than 95,000 colleagues bring skills, talent, and creativity to the bank. Guided by our vision to be the better bank, we are committed to customer experience and innovation.
Our Total Rewards Package The package includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.
Additional Information We are committed to providing support to our colleagues to thrive at work and at home through regular development conversations, training programs, and competitive benefits.
Colleague Development Career growth opportunities include regular performance discussions, mentorship, an online learning platform, and various mentoring programs.
Training & Onboarding We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role.
Interview Process We will reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone call.
Accommodation TD Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to protected characteristics. Applicants with a disability can request accommodations by emailing the US Workplace Accommodations Program.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Banking
#J-18808-Ljbffr
Job Description : The Assistant Store Manager is an experienced leader who manages the day‑to‑day service, sales, and operational objectives in a store location. The role focuses on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and in differentiating with a personalized, connected experience. This role can lead the store with minimal direction and has the knowledge and experience to make decisions for day‑to‑day work on the teller line or platform.
Leads a team of advice and service colleagues in the achievement of individual and store objectives that result in legendary customer and colleague experience and achievement of established performance goals.
Provides day‑to‑day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
Leads the team in overseeing the most complex or diverse sales advice activities that entail complete multiple‑step processes that involve numerous systems, partners, and complexity.
Requires knowledge and understanding of financial concepts, an extensive range of products, services, and tools, business and process management acumen aligned with TD’s consultative approach with customers to deliver end‑to‑end advice.
Responsible for driving and reinforcing advice activities/capability for the team through continued observation, coaching, oversight, and communication, ensuring proactive recommendations that positively impact customer experience.
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that empower customers.
Effectively handles critical and/or high‑risk issues, determining the most appropriate course of action for resolution.
Drives advice behaviors within the team by coaching and developing a team to deliver exceptional service that exceeds customer expectations.
Leads and coaches the advisory team on advice‑giving strategies and overall product and services acumen.
Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.
Delivers end‑to‑end advice to customers by providing information and tools for financial management that help customers achieve their goals and providing real‑time insights.
Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.
Actively participates in community events, promoting the TD brand and servicing the needs of the community.
Connects with customers/prospects, provides financial advice, and deepens relationships through lead management activities.
Education & Experience
Undergraduate degree or equivalent experience.
2+ years of experience working with customers and/or sales in any capacity.
Supervisory or leadership experience preferred.
Demonstrated ability to provide legendary customer service.
Strong verbal and written communication skills.
Sales and operational management skills.
Ability to manage competing priorities.
Previous consumer and residential lending experience preferred.
Proficient in Microsoft Office.
Knowledge of banking products and services preferred.
Proficiency with expense management.
Notary license (preferred).
Must maintain an active NMLS registration upon hire.
Customer Accountabilities
Create an environment where teams interact with customers in a warm and engaging manner, actively listening and asking clarifying questions.
Contribute to the achievement of business objectives by proactively attracting, acquiring, and retaining customers, advice opportunities, and referrals.
Establish and support a strong partnership between colleagues handling day‑to‑day transactions and platform bankers/partners for effective referrals.
Lead and reinforce customer service activities; support customers through challenging times and life events.
Maintain optimal colleague scheduling to meet customer demands and compliance requirements.
Act as an escalation point for customer problem resolution, educating customers and preventing recurrence.
Create personal experiences by understanding each customer’s needs.
Understand and support the bank’s customer service strategy.
Provide the highest level of customer service when dealing with internal partners, vendors, and customers.
Shareholder Accountabilities
Lead and drive operational compliance of all store operations including teller and platform operations.
Ensure the store operates efficiently by adhering to bank policies and procedures and passing all audits.
Perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management.
Lead the store in the operational excellence plan.
Manage vaults, including monthly vault and drawer audits.
Identify and mitigate risk and proactively audit for compliance and operational soundness.
Employee/Team Accountabilities
Lead and support a high‑performing team; provide ongoing feedback, performance reviews, coaching, and development.
Embed TD’s shared commitments within the team.
Track, monitor, and reward performance in a timely manner.
Ensure colleagues comply with all TD policies, procedures, and guidelines of conduct.
Share knowledge and skills among the team.
Support an environment where challenges are escalated freely and change is encouraged.
Participate in recruitment and selection to ensure a diverse, qualified workforce.
Act as a brand champion for your area/function and the bank, both internally and externally.
Occupational Language Requirement
This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act and the SEC.
Must be eligible for employment with a covered financial institution and registration as a registered mortgage loan originator (NMLS).
Must pass a criminal background check and credit report check as required by federal law.
Physical Requirements
Occasional: 1–33%: Performing multiple tasks, operating standard office equipment, responding quickly to sounds.
Frequent: 34–66%: Sitting, standing, walking, moving safely in confined spaces.
Continuous: 67–100%: Performing sedentary work, concentrating for long periods, reading, writing, comprehending instructions.
Lifting/Carrying (under 25 lbs.) and (over 25 lbs.) – Occasional.
Other actions – Occasional: bending, kneeling, crawling, climbing, reaching overhead/forward, pushing, pulling, twisting.
Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America. We deliver legendary customer experiences to over 27 million households and businesses across Canada and the United States. More than 95,000 colleagues bring skills, talent, and creativity to the bank. Guided by our vision to be the better bank, we are committed to customer experience and innovation.
Our Total Rewards Package The package includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.
Additional Information We are committed to providing support to our colleagues to thrive at work and at home through regular development conversations, training programs, and competitive benefits.
Colleague Development Career growth opportunities include regular performance discussions, mentorship, an online learning platform, and various mentoring programs.
Training & Onboarding We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role.
Interview Process We will reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone call.
Accommodation TD Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to protected characteristics. Applicants with a disability can request accommodations by emailing the US Workplace Accommodations Program.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Banking
#J-18808-Ljbffr