TD Securities
Assistant Store Manager - Franklin Beekman
TD Securities, Franklin Park, New Jersey, us, 08823
Assistant Store Manager - Franklin Beekman
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Assistant Store Manager
role at
TD Securities
located in Franklin Park, New Jersey, United States of America.
Position Summary “The Assistant Store Manager is an experienced leader who manages the day‑to‑day service, sales, and operational objectives in a store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the store with minimal direction and has the knowledge and experience to make decisions for day‑to‑day work on the teller line or platform.”
Work Location:
Franklin Park, New Jersey, United States of America
Hours:
40 hours per week
Pay Details:
$30.00 – $45.00 USD per hour
Benefits and Compensation
– TD is committed to fair and equitable opportunities, growth, and skill development. Compensation policies allow progression through the salary range over time as skills increase.
Key Responsibilities
Lead a team of advice and service colleagues to achieve individual and store objectives, delivering legendary customer experience and performance goals.
Provide day‑to‑day leadership and work direction, ensuring efficient delivery of personalized and complex service and advice activities while maintaining compliance and regulatory guidelines.
Oversee complex sales advice activities that involve multi‑step processes across numerous systems and partners.
Leverage understanding of financial concepts, product and service breadth, and business process management to deliver end‑to‑end advice, building trust through educational content, consultative support, and proactive insights.
Drive and reinforce advice capability through coaching, oversight, and communication, ensuring proactive product recommendations that meet customer needs.
Maintain knowledge of local market, competition, and economic trends to support advice recommendations that empower customers financially.
Handle critical or high‑risk issues, determining appropriate action for resolution.
Coach and develop the advisory team to deliver exceptional service beyond customer expectations.
Lead the advisory team on advice‑giving strategies and product and service acumen.
Establish work direction and ownership for delivering advice and achieving daily/quarterly/annual objectives.
Deliver end‑to‑end advice with tools for financial management and real‑time insights.
Identify advice opportunities and referrals to enable business growth.
Participate in community events, promoting TD brand while serving community needs.
Manage lead activities, including creation, management of partner/retail referral leads, outbound calls, relay SMS, appointments, and lead prioritization.
Education & Experience
Undergraduate degree or equivalent experience.
Minimum of 2+ years working with customers and/or sales, in any capacity.
Supervisory or leadership experience preferred.
Proven ability to provide legendary customer service.
Strong verbal and written communication skills.
Sales and operational management skills.
Ability to manage competing priorities.
Prior consumer and residential lending experience preferred.
Proficiency in Microsoft Office.
Knowledge of banking products and services preferred.
Proficient in expense management.
Notary license (preferred).
Active NMLS registration required upon hire for loan product conversations.
Customer Accountabilities
Create an environment where the team interacts with customers warmly, listening and clarifying.
Proactively attract, acquire, and retain customers and referral opportunities to increase profitability.
Build strong partnerships with colleagues handling customer transactions and platform bankers for referrals.
Provide support during challenging times, demonstrating financial expertise to align customers with best products.
Manage colleague scheduling to meet customer demand and compliance.
Act as escalation point for customer problem resolution, preventing recurrence.
Personalize experiences by understanding each customer’s goals.
Support Bank’s customer service strategy.
Consider impact of decisions on TD, customers, and stakeholders.
Deliver highest level of service with internal partners, vendors, and customers.
Adhere to professional standards and maintain a welcoming store environment.
Shareholder Accountabilities
Balance operational compliance of all store operations including teller and platform.
Lead team in completing day‑to‑day processes and oversee quality of work.
Maintain efficient store operations through adherence to policies and audit readiness.
Perform daily store operations: account maintenance, wire transfers, opening/closing, cash management.
Develop and lead store operational excellence plan.
Manage vault, including monthly audits.
Identify and mitigate risk and audit compliance.
Apply operating policies and procedures.
Ensure timeliness and accuracy of business processes.
Escalate high‑risk transactions appropriately.
Maintain accurate documentation reflecting customer/business intent.
Support process improvement initiatives.
Adhere to Bank Code of Conduct.
Employee/Team Accountabilities
Lead and support a high‑performing team, providing feedback, coaching, and performance management.
Embed TD’s shared commitments throughout the team.
Set performance objectives, track and address performance in a timely manner.
Ensure compliance with all TD guidelines and conduct policies.
Share knowledge and foster collaboration across partners and teams.
Encourage business challenge escalation and change through positive reinforcement.
Participate in recruitment and selection to build a diverse, qualified workforce.
Promote fair and equitable environment for workforce diversity.
Champion TD brand internally and externally.
Occupational Classification (OCC) Language
This position falls under the definition of Loan Originator per Regulation Z and SAFE Act.
Eligible for employment and registration as a registered mortgage loan originator with NMLS.
Must meet federal background and credit check requirements.
Physical Requirements
Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods – Continuous
Applying common sense to standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
Hiring Committee Statement
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable law.
For applicants requiring accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at
USWAPTDO@td.com
with your name, preferred contact method, and the required accommodation.
Seniority Level:
Mid‑Senior level
Employment Type:
Full‑time
Job Function:
Sales and Business Development
Industry:
Investment Banking
#J-18808-Ljbffr
Assistant Store Manager
role at
TD Securities
located in Franklin Park, New Jersey, United States of America.
Position Summary “The Assistant Store Manager is an experienced leader who manages the day‑to‑day service, sales, and operational objectives in a store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the store with minimal direction and has the knowledge and experience to make decisions for day‑to‑day work on the teller line or platform.”
Work Location:
Franklin Park, New Jersey, United States of America
Hours:
40 hours per week
Pay Details:
$30.00 – $45.00 USD per hour
Benefits and Compensation
– TD is committed to fair and equitable opportunities, growth, and skill development. Compensation policies allow progression through the salary range over time as skills increase.
Key Responsibilities
Lead a team of advice and service colleagues to achieve individual and store objectives, delivering legendary customer experience and performance goals.
Provide day‑to‑day leadership and work direction, ensuring efficient delivery of personalized and complex service and advice activities while maintaining compliance and regulatory guidelines.
Oversee complex sales advice activities that involve multi‑step processes across numerous systems and partners.
Leverage understanding of financial concepts, product and service breadth, and business process management to deliver end‑to‑end advice, building trust through educational content, consultative support, and proactive insights.
Drive and reinforce advice capability through coaching, oversight, and communication, ensuring proactive product recommendations that meet customer needs.
Maintain knowledge of local market, competition, and economic trends to support advice recommendations that empower customers financially.
Handle critical or high‑risk issues, determining appropriate action for resolution.
Coach and develop the advisory team to deliver exceptional service beyond customer expectations.
Lead the advisory team on advice‑giving strategies and product and service acumen.
Establish work direction and ownership for delivering advice and achieving daily/quarterly/annual objectives.
Deliver end‑to‑end advice with tools for financial management and real‑time insights.
Identify advice opportunities and referrals to enable business growth.
Participate in community events, promoting TD brand while serving community needs.
Manage lead activities, including creation, management of partner/retail referral leads, outbound calls, relay SMS, appointments, and lead prioritization.
Education & Experience
Undergraduate degree or equivalent experience.
Minimum of 2+ years working with customers and/or sales, in any capacity.
Supervisory or leadership experience preferred.
Proven ability to provide legendary customer service.
Strong verbal and written communication skills.
Sales and operational management skills.
Ability to manage competing priorities.
Prior consumer and residential lending experience preferred.
Proficiency in Microsoft Office.
Knowledge of banking products and services preferred.
Proficient in expense management.
Notary license (preferred).
Active NMLS registration required upon hire for loan product conversations.
Customer Accountabilities
Create an environment where the team interacts with customers warmly, listening and clarifying.
Proactively attract, acquire, and retain customers and referral opportunities to increase profitability.
Build strong partnerships with colleagues handling customer transactions and platform bankers for referrals.
Provide support during challenging times, demonstrating financial expertise to align customers with best products.
Manage colleague scheduling to meet customer demand and compliance.
Act as escalation point for customer problem resolution, preventing recurrence.
Personalize experiences by understanding each customer’s goals.
Support Bank’s customer service strategy.
Consider impact of decisions on TD, customers, and stakeholders.
Deliver highest level of service with internal partners, vendors, and customers.
Adhere to professional standards and maintain a welcoming store environment.
Shareholder Accountabilities
Balance operational compliance of all store operations including teller and platform.
Lead team in completing day‑to‑day processes and oversee quality of work.
Maintain efficient store operations through adherence to policies and audit readiness.
Perform daily store operations: account maintenance, wire transfers, opening/closing, cash management.
Develop and lead store operational excellence plan.
Manage vault, including monthly audits.
Identify and mitigate risk and audit compliance.
Apply operating policies and procedures.
Ensure timeliness and accuracy of business processes.
Escalate high‑risk transactions appropriately.
Maintain accurate documentation reflecting customer/business intent.
Support process improvement initiatives.
Adhere to Bank Code of Conduct.
Employee/Team Accountabilities
Lead and support a high‑performing team, providing feedback, coaching, and performance management.
Embed TD’s shared commitments throughout the team.
Set performance objectives, track and address performance in a timely manner.
Ensure compliance with all TD guidelines and conduct policies.
Share knowledge and foster collaboration across partners and teams.
Encourage business challenge escalation and change through positive reinforcement.
Participate in recruitment and selection to build a diverse, qualified workforce.
Promote fair and equitable environment for workforce diversity.
Champion TD brand internally and externally.
Occupational Classification (OCC) Language
This position falls under the definition of Loan Originator per Regulation Z and SAFE Act.
Eligible for employment and registration as a registered mortgage loan originator with NMLS.
Must meet federal background and credit check requirements.
Physical Requirements
Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods – Continuous
Applying common sense to standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
Hiring Committee Statement
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable law.
For applicants requiring accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at
USWAPTDO@td.com
with your name, preferred contact method, and the required accommodation.
Seniority Level:
Mid‑Senior level
Employment Type:
Full‑time
Job Function:
Sales and Business Development
Industry:
Investment Banking
#J-18808-Ljbffr