Xyte Technologies Inc.
Technical Customer Success Manager Customer Success USA, NJ
Xyte Technologies Inc., Hoboken, New Jersey, us, 07030
Xyte is seeking a Customer Success Manager to join our dynamic Customer Success team and be a part of a hyper growth startup company with various growth opportunities.
In this role, you'll manage a diverse customer portfolio, driving adoption and onboarding new clients while ensuring seamless implementation and ongoing success with our product. Serving as the primary point of contact, you'll provide Tier 1 support while working closely with our customers to grow their accounts through upsells/cross sells, and collaborate cross-functionally to meet customer needs and identify growth opportunities.
Responsibilities:
Manage a portfolio of customers, help drive adoption and quantify the value of Xyte
Grow your customers portfolio through upsells and cross sells
Lead the implementation process and ensure successful launches.
Build and maintain strong relationships with our customers
Serve as the primary point of contact for customers, providing them with ongoing support and guidance.
Collaborate with cross-functional teams, including sales and product development, to ensure customer needs are being met.
Identify opportunities for upselling and renewal of contracts
Requirements:
2+ years experience in customer-facing roles in global SaaS companies (strong preference for Account Management, Customer Success, Technical Support and Customer Support experience)
Experience and familiarity with the AV industry - A plus
Strong technical skills and ability to learn new technologies quickly- A Must
Technical background as a support engineer or similar - a plus
Strong understanding of APIs, SaaS architecture and modern technologies
Demonstrated ability to communicate, present and influence at all levels of the organization
Experience in delivering customer- focused solutions based on customer needs
High emotional intelligence and excellent interpersonal skills. The perfect candidate would need to build trust quickly, navigate through challenging conversations comfortably, and maintain strong relationships
Ability to travel 10-20% a year
Ability to work in a hybrid model, 3 days a week from the office in Hoboken, NJ
Ability to work on a flexible schedule when needed
Come join us and see what the Xytement is all about!
Compensation range: 100-110k base/120-130k OTE
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In this role, you'll manage a diverse customer portfolio, driving adoption and onboarding new clients while ensuring seamless implementation and ongoing success with our product. Serving as the primary point of contact, you'll provide Tier 1 support while working closely with our customers to grow their accounts through upsells/cross sells, and collaborate cross-functionally to meet customer needs and identify growth opportunities.
Responsibilities:
Manage a portfolio of customers, help drive adoption and quantify the value of Xyte
Grow your customers portfolio through upsells and cross sells
Lead the implementation process and ensure successful launches.
Build and maintain strong relationships with our customers
Serve as the primary point of contact for customers, providing them with ongoing support and guidance.
Collaborate with cross-functional teams, including sales and product development, to ensure customer needs are being met.
Identify opportunities for upselling and renewal of contracts
Requirements:
2+ years experience in customer-facing roles in global SaaS companies (strong preference for Account Management, Customer Success, Technical Support and Customer Support experience)
Experience and familiarity with the AV industry - A plus
Strong technical skills and ability to learn new technologies quickly- A Must
Technical background as a support engineer or similar - a plus
Strong understanding of APIs, SaaS architecture and modern technologies
Demonstrated ability to communicate, present and influence at all levels of the organization
Experience in delivering customer- focused solutions based on customer needs
High emotional intelligence and excellent interpersonal skills. The perfect candidate would need to build trust quickly, navigate through challenging conversations comfortably, and maintain strong relationships
Ability to travel 10-20% a year
Ability to work in a hybrid model, 3 days a week from the office in Hoboken, NJ
Ability to work on a flexible schedule when needed
Come join us and see what the Xytement is all about!
Compensation range: 100-110k base/120-130k OTE
#J-18808-Ljbffr