Maimonides Medical Center
About Us
We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130‑bed adult medical‑surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Bone-and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.
Overview clinical training site for SUNY Downstate College of Medicine.
We currently seek a Patient Representative to serve as liaison between patient and hospital staff while functioning as a patient advocate interfacing with patients, families, staff and hospital administration; assists patients in interpreting hospital policies, procedures and services, and in obtaining solutions to problems and concerns.
Responsibilities
Patient Advocacy & Education Educates patients/families on hospital policies, the Patient’s Bill of Rights, pain management, safety, & advance directives (HCP, DNR, MOLST.), in compliance with the Patient Self-Determination Act/Family Health Care Decisions Act.
Issue Resolution & Communication Serves as in-house Administrator on Call, addressing non-clinical patient concerns, resolving complaints, coordinating with hospital departments, and feedback to patients.
Documentation & Reporting Maintains comprehensive records of patient/family interactions, documents incidents and follow-ups, and provides reports to administration.
Interdisciplinary Collaboration & Committees Participates in & coordinates interdisciplinary patient care teams and hospital committees, including Ethics, Safety, Nursing, and Child Protection, EOL.
Emergency Department Responsibilities Supports patients/families in Emergency Department waiting areas, assists with patient admissions/transfers, expedites lab/X‑ray processes
Access & Support Services Assists in referring patients to appropriate services when alternatives are unavailable, coordinates interpreter services, hospital notary, organ donor
Policy Compliance & Outreach Ensures adherence to department policies, performance improvement standards, and regulatory requirements; participates in community outreach, education programs, and staff in‑services on patient rights and healthcare directives.
Qualifications
Bachelor’s degree in communications, social sciences or nursing preferred .
Minimum 5 years exp in hospital field or suitable combination education/experience preferred .
Knowledge of patient care and patient problems
Good interpersonal and English verbal/written communication skills; Bilingual preferred.
Pay Range USD $63,500.00 - USD $63,500.00 /Yr.
Equal Employment Opportunity Employer Maimonides Medical Center (MMC) is an equal opportunity employer.
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Overview clinical training site for SUNY Downstate College of Medicine.
We currently seek a Patient Representative to serve as liaison between patient and hospital staff while functioning as a patient advocate interfacing with patients, families, staff and hospital administration; assists patients in interpreting hospital policies, procedures and services, and in obtaining solutions to problems and concerns.
Responsibilities
Patient Advocacy & Education Educates patients/families on hospital policies, the Patient’s Bill of Rights, pain management, safety, & advance directives (HCP, DNR, MOLST.), in compliance with the Patient Self-Determination Act/Family Health Care Decisions Act.
Issue Resolution & Communication Serves as in-house Administrator on Call, addressing non-clinical patient concerns, resolving complaints, coordinating with hospital departments, and feedback to patients.
Documentation & Reporting Maintains comprehensive records of patient/family interactions, documents incidents and follow-ups, and provides reports to administration.
Interdisciplinary Collaboration & Committees Participates in & coordinates interdisciplinary patient care teams and hospital committees, including Ethics, Safety, Nursing, and Child Protection, EOL.
Emergency Department Responsibilities Supports patients/families in Emergency Department waiting areas, assists with patient admissions/transfers, expedites lab/X‑ray processes
Access & Support Services Assists in referring patients to appropriate services when alternatives are unavailable, coordinates interpreter services, hospital notary, organ donor
Policy Compliance & Outreach Ensures adherence to department policies, performance improvement standards, and regulatory requirements; participates in community outreach, education programs, and staff in‑services on patient rights and healthcare directives.
Qualifications
Bachelor’s degree in communications, social sciences or nursing preferred .
Minimum 5 years exp in hospital field or suitable combination education/experience preferred .
Knowledge of patient care and patient problems
Good interpersonal and English verbal/written communication skills; Bilingual preferred.
Pay Range USD $63,500.00 - USD $63,500.00 /Yr.
Equal Employment Opportunity Employer Maimonides Medical Center (MMC) is an equal opportunity employer.
#J-18808-Ljbffr