Financial Aid Counselor ($60,000-70,000 + benefits)

Financial Aid Counselor ($60,000-70,000 + benefits) This position will provide exceptional customer service to students, parents, sponsors, staff, and faculty. The Financial Aid Counselor will review and explain student accounts, counsel on payment options, and handle inquiries.

Key Highlights

Pay of $60,000 -$70,000 and competitive benefits

Hybrid work schedule (2 days in office, 3 days remote)

Responsibilities

Manage student caseload and reconcile accounts

Perform audits, handle adjustments, and counsel on payment options

Respond to inquiries and provide timely information

Initiate pre-collection protocol and coordinate with other departments

Represent the office at events and serve on committees

Maintain confidentiality and adhere to professional standards

Perform additional duties as needed

Qualifications

Bachelor’s degree

Financial services experience as it relates to FAFSA

Experience with Ellucian Banner

Ability to work a hybrid schedule based in Boston, MA

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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