iFLY Indoor Skydiving
Join to apply for the
General Manager
role at
iFLY Indoor Skydiving
2 days ago Be among the first 25 applicants
Join to apply for the
General Manager
role at
iFLY Indoor Skydiving
General Description
At iFLY, our mission is to deliver the dream of flight to everyone! A global company with almost 100 vertical wind tunnels in 19 countries (corporate and franchise), iFLY offers an exciting opportunity to join a successful and innovative organization that supports your professional growth.
As General Manager, you will:
Develop strategies and tactics to grow revenue; engage with your local market to drive awareness of iFLY; own and maintain a safety-first culture; deliver an unparalleled customer experience and pull all levers to meet/exceed your tunnels EBITDA budget.
Foster a collaborative atmosphere where all employees feel included and contribute to our company’s success.
Inspire your team, including Operations Manager, Lead Instructor, Instructors, Customer Service Representatives, Keyholders, and STEM educators, to develop and grow to their full potential.
Create and support an environment that exemplifies the iFLY Core values: SOAR, which include Safety First, Outrageous Passion, Accountability, and Respect.
Duties and Responsibilities
Business Growth and Development:
Act with an owner/operator mindset, actively finding ways to grow the business and your team.
Develop and maintain strategic partnerships with local and national businesses, schools, community organizations, and chambers of commerce to drive brand awareness and customer acquisition (20% outside tunnel).
Design and implement social media and B2B marketing strategies to amplify the iFLY brand.
Grow group events, STEM programs, experience flyer camps, memberships, and other specialty areas.
Engage in, model, and train your team on selling and guest service skills to deliver an unparalleled customer experience and encourage repeat business.
Analyze financial results to maximize profitability by monitoring KPIs and P&L statements.
Define, implement, and support continuous improvement processes to enhance operational efficiency.
Leadership and Management
Lead and manage the daily operations of the tunnel.
Inspire each team member to develop and grow to their full potential.
Collaborate with leadership to meet/exceed safety audits, EBITDA targets, NPS, turnover, instructor productivity, and customer referrals.
Recruit, hire, train, develop, and performance manage team members, ensuring the best team is hired and developed.
Safety and Environment
Uphold and enforce all safety guidelines and standards.
Perform regular safety audits and inspections.
Ensure continuous safety training for all team members.
Respond promptly to safety concerns or incidents, maintaining high safety standards.
Work Experience and Education Requirements
3-5 years of proven success in a General Manager role in a customer-facing industry with direct P&L ownership.
Ability to drive profitability while maintaining safety, customer, and team member experiences.
Experience with developing and executing local marketing strategies.
Strong leadership, communication, strategic thinking, and decision-making skills.
Experience in talent acquisition, team development, and managing performance.
Educational Background
Bachelor’s degree preferred.
The Good Stuff
Competitive salary and performance bonus opportunities: $80,000 based on experience.
Medical, dental, vision, and supplemental plans.
Paid time off, parental leave, and company holidays.
401k retirement plan.
Wellness coaching, employee assistance programs, tuition reimbursement, referral bonuses, team member discounts, free flights, ongoing training, and development.
Note: This job description is not exhaustive; duties may evolve as the company grows.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
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General Manager
role at
iFLY Indoor Skydiving
2 days ago Be among the first 25 applicants
Join to apply for the
General Manager
role at
iFLY Indoor Skydiving
General Description
At iFLY, our mission is to deliver the dream of flight to everyone! A global company with almost 100 vertical wind tunnels in 19 countries (corporate and franchise), iFLY offers an exciting opportunity to join a successful and innovative organization that supports your professional growth.
As General Manager, you will:
Develop strategies and tactics to grow revenue; engage with your local market to drive awareness of iFLY; own and maintain a safety-first culture; deliver an unparalleled customer experience and pull all levers to meet/exceed your tunnels EBITDA budget.
Foster a collaborative atmosphere where all employees feel included and contribute to our company’s success.
Inspire your team, including Operations Manager, Lead Instructor, Instructors, Customer Service Representatives, Keyholders, and STEM educators, to develop and grow to their full potential.
Create and support an environment that exemplifies the iFLY Core values: SOAR, which include Safety First, Outrageous Passion, Accountability, and Respect.
Duties and Responsibilities
Business Growth and Development:
Act with an owner/operator mindset, actively finding ways to grow the business and your team.
Develop and maintain strategic partnerships with local and national businesses, schools, community organizations, and chambers of commerce to drive brand awareness and customer acquisition (20% outside tunnel).
Design and implement social media and B2B marketing strategies to amplify the iFLY brand.
Grow group events, STEM programs, experience flyer camps, memberships, and other specialty areas.
Engage in, model, and train your team on selling and guest service skills to deliver an unparalleled customer experience and encourage repeat business.
Analyze financial results to maximize profitability by monitoring KPIs and P&L statements.
Define, implement, and support continuous improvement processes to enhance operational efficiency.
Leadership and Management
Lead and manage the daily operations of the tunnel.
Inspire each team member to develop and grow to their full potential.
Collaborate with leadership to meet/exceed safety audits, EBITDA targets, NPS, turnover, instructor productivity, and customer referrals.
Recruit, hire, train, develop, and performance manage team members, ensuring the best team is hired and developed.
Safety and Environment
Uphold and enforce all safety guidelines and standards.
Perform regular safety audits and inspections.
Ensure continuous safety training for all team members.
Respond promptly to safety concerns or incidents, maintaining high safety standards.
Work Experience and Education Requirements
3-5 years of proven success in a General Manager role in a customer-facing industry with direct P&L ownership.
Ability to drive profitability while maintaining safety, customer, and team member experiences.
Experience with developing and executing local marketing strategies.
Strong leadership, communication, strategic thinking, and decision-making skills.
Experience in talent acquisition, team development, and managing performance.
Educational Background
Bachelor’s degree preferred.
The Good Stuff
Competitive salary and performance bonus opportunities: $80,000 based on experience.
Medical, dental, vision, and supplemental plans.
Paid time off, parental leave, and company holidays.
401k retirement plan.
Wellness coaching, employee assistance programs, tuition reimbursement, referral bonuses, team member discounts, free flights, ongoing training, and development.
Note: This job description is not exhaustive; duties may evolve as the company grows.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
#J-18808-Ljbffr