Post-Order Experience PM - Drive CSAT & Retention

A leading technology firm in Maryland is seeking a Senior Product Manager for the Post-Order Experience, focusing on optimizing the customer journey post-purchase. The ideal candidate will have over 5 years of experience in product management, particularly in B2B environments. Key responsibilities include defining the roadmap for post-order touchpoints and collaborating across teams to enhance customer satisfaction. This role offers a hybrid working arrangement. #J-18808-Ljbffr