Rippling
Implementation Manager, NAMER
Rippling
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, we automate manual work like onboarding, allowing clients to set up payroll, health insurance, work computer, and third‑party apps—such as Slack, Zoom, and Office 365—within 90 seconds.
About The Role
Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products, consulting to understand their unique objectives and leveraging deep product knowledge to help clients realize the full potential of our offerings.
What You Will Do
Partner one‑on‑one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and other tailored products.
Proactively manage the implementation process end‑to‑end, consulting with customers to align on target timelines and specific goals, ensuring each milestone meets operational needs.
Drive adoption of purchased products, providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities.
Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand‑offs and long‑term customer success.
Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends.
Collaborate with internal teams to develop processes and best practices that integrate customer feedback to increase operational efficiency and success.
What You Will Need
1+ years of hands‑on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
Proven project‑management experience, deploying multiple projects simultaneously in a fast‑paced environment.
Stellar communication, presentation, and relationship‑building skills with a deep commitment to delivering an exceptional customer experience.
Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.
Benefits
This role will receive a competitive salary, benefits, and equity. The salary for US‑based employees is aligned with the tiers listed below and may vary by location and experience.
Pay range
US Tier 3: $53,550 – $84,787 per year
US Tier 2: $56,700 – $89,775 per year
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Customer Service, Information Technology, and Project Management
Industries:
Software Development
Equal Employment Opportunity
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request an accommodation, please email accomodations@rippling.com.
Office‑based employees who live within a 40‑mile radius of a Rippling office are expected to work in the office at least three days a week under current policy.
Location: San Francisco, CA
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About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, we automate manual work like onboarding, allowing clients to set up payroll, health insurance, work computer, and third‑party apps—such as Slack, Zoom, and Office 365—within 90 seconds.
About The Role
Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products, consulting to understand their unique objectives and leveraging deep product knowledge to help clients realize the full potential of our offerings.
What You Will Do
Partner one‑on‑one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and other tailored products.
Proactively manage the implementation process end‑to‑end, consulting with customers to align on target timelines and specific goals, ensuring each milestone meets operational needs.
Drive adoption of purchased products, providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities.
Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand‑offs and long‑term customer success.
Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends.
Collaborate with internal teams to develop processes and best practices that integrate customer feedback to increase operational efficiency and success.
What You Will Need
1+ years of hands‑on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
Proven project‑management experience, deploying multiple projects simultaneously in a fast‑paced environment.
Stellar communication, presentation, and relationship‑building skills with a deep commitment to delivering an exceptional customer experience.
Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.
Benefits
This role will receive a competitive salary, benefits, and equity. The salary for US‑based employees is aligned with the tiers listed below and may vary by location and experience.
Pay range
US Tier 3: $53,550 – $84,787 per year
US Tier 2: $56,700 – $89,775 per year
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Customer Service, Information Technology, and Project Management
Industries:
Software Development
Equal Employment Opportunity
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request an accommodation, please email accomodations@rippling.com.
Office‑based employees who live within a 40‑mile radius of a Rippling office are expected to work in the office at least three days a week under current policy.
Location: San Francisco, CA
#J-18808-Ljbffr