Rippling
Implementation Manager, Consultative (Mid-Market)
Rippling, San Francisco, California, United States, 94199
Implementation Manager, Consultative (Mid-Market)
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Implementation Manager, Consultative (Mid‑Market)
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Rippling
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
About The Role
Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products. You will consult with the customer to understand their unique objectives and leverage deep knowledge of Rippling’s products as well as a deep commitment to customer experience to help clients realize the full potential of our offerings.
What You Will Do
Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives.
Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs.
Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities.
Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long‑term customer success.
Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends.
Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success.
What You Will Need
2+ years of hands‑on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
Proven project management experience, deploying multiple projects simultaneously in a fast‑paced environment.
Stellar communication, presentation, and relationship‑building skills along with a deep commitment to driving an exceptional customer experience.
Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.
Bonus 1+ years experience in a customer‑facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).
Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request an accommodation, please email accommodations@rippling.com.
Rippling highly values employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week, to be an essential function of the employee’s role.
This role will receive a competitive salary + benefits + equity. The salary for US‑based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
The pay range for this role is:
56,700 - 89,775 USD per year (US Tier 2)
53,550 - 84,787 USD per year (US Tier 3)
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service, Information Technology, and Project Management
Industries: Software Development
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Implementation Manager, Consultative (Mid‑Market)
role at
Rippling
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
About The Role
Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products. You will consult with the customer to understand their unique objectives and leverage deep knowledge of Rippling’s products as well as a deep commitment to customer experience to help clients realize the full potential of our offerings.
What You Will Do
Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives.
Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs.
Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities.
Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long‑term customer success.
Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends.
Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success.
What You Will Need
2+ years of hands‑on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
Proven project management experience, deploying multiple projects simultaneously in a fast‑paced environment.
Stellar communication, presentation, and relationship‑building skills along with a deep commitment to driving an exceptional customer experience.
Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.
Bonus 1+ years experience in a customer‑facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).
Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request an accommodation, please email accommodations@rippling.com.
Rippling highly values employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week, to be an essential function of the employee’s role.
This role will receive a competitive salary + benefits + equity. The salary for US‑based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
The pay range for this role is:
56,700 - 89,775 USD per year (US Tier 2)
53,550 - 84,787 USD per year (US Tier 3)
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service, Information Technology, and Project Management
Industries: Software Development
#J-18808-Ljbffr