Rippling
Implementation Manager
at
Rippling
About Rippling Rippling gives businesses one place to run HR, IT, and Finance by unifying payroll, benefits, computers, and third‑party apps into a single system.
About the role Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with customers to implement and drive adoption of Rippling’s suite of products.
What you will do
Partner one‑on‑one with clients to develop custom plans and implement the Rippling products they have purchased across HR, payroll, benefits administration, IT platform, and other tailored products.
Proactively manage the implementation process end‑to‑end, consulting with customers to align on target timelines and specific goals, ensuring each milestone meets operational needs.
Drive adoption of purchased products by providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities.
Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand‑offs and long‑term customer success.
Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs.
Collaborate with internal teams to develop processes and best practices that integrate customer feedback and learnings, increasing operational efficiency and success.
What you will need
2+ years of hands‑on experience in implementation and/or customer experience at a rapidly growing SaaS company.
Proven project‑management experience deploying multiple projects simultaneously in a fast‑paced environment.
Stellar communication, presentation, and relationship‑building skills along with a deep commitment to driving an exceptional customer experience.
Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.
Bonus / Preferred
1+ years experience in a customer‑facing position within the HCM or IT space (HR, payroll, benefits, identity management, device management, etc.).
Compensation This role will receive a competitive salary + benefits + equity. The salary for US‑based employees will be aligned with one of the ranges below based on location.
US Tier 2: 56,700 – 89,700 USD per year
US Tier 3: 53,550 – 84,700 USD per year
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service, Information Technology, and Project Management
Industries Software Development
Equal Opportunity Statement Rippling is an equal‑opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of protected characteristics and provide reasonable accommodations for candidates with disabilities. To request an accommodation, please email accommodations@rippling.com.
Office Policy Rippling highly values employees working in‑office to foster collaboration; for office‑based employees, working in the office at least three days a week is an essential function of the role.
Status This position is open and accepting applications.
#J-18808-Ljbffr
at
Rippling
About Rippling Rippling gives businesses one place to run HR, IT, and Finance by unifying payroll, benefits, computers, and third‑party apps into a single system.
About the role Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with customers to implement and drive adoption of Rippling’s suite of products.
What you will do
Partner one‑on‑one with clients to develop custom plans and implement the Rippling products they have purchased across HR, payroll, benefits administration, IT platform, and other tailored products.
Proactively manage the implementation process end‑to‑end, consulting with customers to align on target timelines and specific goals, ensuring each milestone meets operational needs.
Drive adoption of purchased products by providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities.
Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand‑offs and long‑term customer success.
Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs.
Collaborate with internal teams to develop processes and best practices that integrate customer feedback and learnings, increasing operational efficiency and success.
What you will need
2+ years of hands‑on experience in implementation and/or customer experience at a rapidly growing SaaS company.
Proven project‑management experience deploying multiple projects simultaneously in a fast‑paced environment.
Stellar communication, presentation, and relationship‑building skills along with a deep commitment to driving an exceptional customer experience.
Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.
Bonus / Preferred
1+ years experience in a customer‑facing position within the HCM or IT space (HR, payroll, benefits, identity management, device management, etc.).
Compensation This role will receive a competitive salary + benefits + equity. The salary for US‑based employees will be aligned with one of the ranges below based on location.
US Tier 2: 56,700 – 89,700 USD per year
US Tier 3: 53,550 – 84,700 USD per year
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service, Information Technology, and Project Management
Industries Software Development
Equal Opportunity Statement Rippling is an equal‑opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of protected characteristics and provide reasonable accommodations for candidates with disabilities. To request an accommodation, please email accommodations@rippling.com.
Office Policy Rippling highly values employees working in‑office to foster collaboration; for office‑based employees, working in the office at least three days a week is an essential function of the role.
Status This position is open and accepting applications.
#J-18808-Ljbffr