Customer Service Specialist Job at Madison Chemical Co., Inc. in Madison

REPORTS TO:

Customer Service Specialist reports directly to the Customer Service Manager.

ESSENTIAL DUTIES:

• Receive and process customer orders, interacting with customers via telephone, email, online chat, or in person to provide support.
• Set up new customers.
• Answer incoming calls.
• Ensure appropriate actions are taken to resolve customer inquiries and concerns.
• Maintain customer accounts and record customer interactions with details of inquiries, complaints, or comments

OCCASSIONAL DUTIES:

• Assist with training.

EXPECTATION OF TRAVEL:

This role does not require travel outside of Madison, IN.

EDUCATION, SKILLS AND ABILITIES REQUIRED:

Customer Service Specialist II will have at least a High School Diploma, or its equivalent, and relevant job‑specific experience, determined by the company.

• Ability to understand verbal and written instructions/communications.
• Excellent communications skills; including active listening.
• Ability to read, understand, follow, and enforce safety procedures.
• Proficient computer skills (Microsoft Word and Excel) with ability to learn new software.
• Service‑oriented and able to resolve customer grievances.
• Ability to operate a laminator.
• Ability to operate a grommet press.
• Ability to perform repetitive motion for long periods of time.

Working Conditions and Physical Effort:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Conditions of Employment:

• Must pass pre‑employment criminal background check.
• Successful candidate must submit to and pass a pre‑employment drug screening.
• All part‑time and full‑time employees are subject to policies set forth in the Madison Chemical Employee Policy Handbook.

RESPONSIBILITY AND AUTHORITY:

Each employee has the organizational freedom and authority to initiate action to prevent the occurrence of any nonconformities relating to the product, process and quality or environmental system; identify and record any problems relating to the product, process and quality or environmental system; initiate, recommend or provide solutions through designated channels; verify the implementation of solutions; control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.

FLEXIBILITY CLAUSE:

Employees are encouraged to inquire about new responsibilities that will benefit the company and will allow him/her to grow professionally. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the Company.