MedStar Health
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Patient Service Coordinator
role at
MedStar Health
Be among the first 25 applicants.
Job Summary Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments, registers patients, collects co‑payments, processes time‑of‑service (TOS) payments, updates demographic and insurance information, and provides patients with follow‑up appointments and requisitions for tests.
Primary Duties and Responsibilities
Contributes to the achievement of established department goals and objectives, adheres to department policies, procedures, quality standards, and safety standards, and complies with governmental and accreditation regulations.
Manages intake of patients into the practice, screens for emergent conditions, registers, verifies insurance, explains patient responsibility regarding payment for services and co‑pays. Collects co‑payment prior to care, posts time‑of‑service (TOS) payments, reviews encounter forms, prepares charge batches as assigned, and ensures appropriate and timely status assignment of all appointments.
Schedules appointments including follow‑up and referral appointments. Completes requisitions for tests as applicable.
Answers the telephone in accordance with policy and service expectations, provides telephone triage, disseminates messages appropriately utilizing available technology, and prioritizes calls appropriately and timely.
Prepares updates and copies of forms, reports, and records on a routine basis; scans, imports, and indexes regularly to keep information flowing into patients’ medical records.
Contacts patients regarding missed appointments, monitors and tracks no‑shows, and enters data into the system.
Performs check‑out procedures by inputting patient charges and verifying patient demographic and insurance information, ensuring charges are entered in a timely manner in accordance with departmental procedures.
Supports organization initiatives related to new technology, clinical programs, and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues, medical providers, and others to communicate essential information and ensure a high level of patient experience.
Takes personal responsibility for the neat appearance of the work location, including front office reception area, break room, and other assigned areas, ensuring each area represents MedStar Health in a positive manner.
Participates in meetings and on committees as needed or assigned.
Adheres to MedStar’s high reliability organization (HRO) principles and embodies Just Culture standards.
Participates in multi‑disciplinary quality and service improvement teams.
Minimum Qualifications Education
High School Diploma or GED required.
One year of relevant education may be substituted for one year of required work experience.
Experience
Less than 1 year ≤ 1 year and 6 months of experience providing high‑quality customer service, preferably in a health care setting. Preference given to candidates whose experience includes use of computerized schedules, registration systems, and electronic records.
Working knowledge of IDX/GE Centricity business preferred.
Licenses and Certifications
CPR – Cardiac Pulmonary Resuscitation (BLS and NRP) required within 90 days for healthcare providers from AHA or American Red Cross.
Additional unit/specialty certifications may vary by department or business unit.
Knowledge, Skills and Abilities
Excellent interpersonal communication and customer service skills and good telephone etiquette.
Knowledge of medical terminology and effective oral and written communication skills.
Ability to perform in a high‑pressure environment to organize and prioritize work, manage multiple medical providers, and support and monitor the needs of multiple providers.
This position has a hiring range of USD $18.70 – $32.72 /hr.
Seniority level Not Applicable
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
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Patient Service Coordinator
role at
MedStar Health
Be among the first 25 applicants.
Job Summary Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments, registers patients, collects co‑payments, processes time‑of‑service (TOS) payments, updates demographic and insurance information, and provides patients with follow‑up appointments and requisitions for tests.
Primary Duties and Responsibilities
Contributes to the achievement of established department goals and objectives, adheres to department policies, procedures, quality standards, and safety standards, and complies with governmental and accreditation regulations.
Manages intake of patients into the practice, screens for emergent conditions, registers, verifies insurance, explains patient responsibility regarding payment for services and co‑pays. Collects co‑payment prior to care, posts time‑of‑service (TOS) payments, reviews encounter forms, prepares charge batches as assigned, and ensures appropriate and timely status assignment of all appointments.
Schedules appointments including follow‑up and referral appointments. Completes requisitions for tests as applicable.
Answers the telephone in accordance with policy and service expectations, provides telephone triage, disseminates messages appropriately utilizing available technology, and prioritizes calls appropriately and timely.
Prepares updates and copies of forms, reports, and records on a routine basis; scans, imports, and indexes regularly to keep information flowing into patients’ medical records.
Contacts patients regarding missed appointments, monitors and tracks no‑shows, and enters data into the system.
Performs check‑out procedures by inputting patient charges and verifying patient demographic and insurance information, ensuring charges are entered in a timely manner in accordance with departmental procedures.
Supports organization initiatives related to new technology, clinical programs, and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues, medical providers, and others to communicate essential information and ensure a high level of patient experience.
Takes personal responsibility for the neat appearance of the work location, including front office reception area, break room, and other assigned areas, ensuring each area represents MedStar Health in a positive manner.
Participates in meetings and on committees as needed or assigned.
Adheres to MedStar’s high reliability organization (HRO) principles and embodies Just Culture standards.
Participates in multi‑disciplinary quality and service improvement teams.
Minimum Qualifications Education
High School Diploma or GED required.
One year of relevant education may be substituted for one year of required work experience.
Experience
Less than 1 year ≤ 1 year and 6 months of experience providing high‑quality customer service, preferably in a health care setting. Preference given to candidates whose experience includes use of computerized schedules, registration systems, and electronic records.
Working knowledge of IDX/GE Centricity business preferred.
Licenses and Certifications
CPR – Cardiac Pulmonary Resuscitation (BLS and NRP) required within 90 days for healthcare providers from AHA or American Red Cross.
Additional unit/specialty certifications may vary by department or business unit.
Knowledge, Skills and Abilities
Excellent interpersonal communication and customer service skills and good telephone etiquette.
Knowledge of medical terminology and effective oral and written communication skills.
Ability to perform in a high‑pressure environment to organize and prioritize work, manage multiple medical providers, and support and monitor the needs of multiple providers.
This position has a hiring range of USD $18.70 – $32.72 /hr.
Seniority level Not Applicable
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
#J-18808-Ljbffr