Bank of America
Operations Team Lead - 3rd Shift - Sanctions Screening Center of Excellence
Bank of America, Richmond, Alabama, United States
Operations Team Lead - 3rd Shift - Sanctions Screening Center of Excellence
Apply for the Operations Team Lead - 3rd Shift at Bank of America.
Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Line of Business Description About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day‑to‑day banking transactions.
Responsibilities
Lead the Operations team and ensure deadlines are met, tasks are executed, and coordination occurs across on‑site and off‑site staff.
Review and update operations procedures, ensuring enforcement and adherence.
Provide guidance to staff, handle exception items or unusual situations, and refer complex problems to a senior manager.
Monitor workflow and team progress, offer feedback to manager and team.
Respond to escalations received from lines of business in a timely manner.
Coordinate with other sites/regions to meet daily SSCoE goals.
Provide training to new hires and up‑skill training to existing associates.
Maintain and update training materials to reflect environmental changes.
Participate in projects as required.
Resolve day‑to‑day problems and execute deliverables within the business unit.
Offer functional expertise to projects or initiatives relating to the business unit.
Manage team workload and provide general oversight and direction.
Maintain internal, operational, and financial controls within the risk appetite of the business unit.
Identify and implement process improvement opportunities.
Schedule: Monday‑Friday 11 pm‑8 am.
Required Qualifications
Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience.
Analytical and detail‑oriented.
Highly motivated to succeed in a fast‑paced environment.
Ability to prioritize, use own initiative, and be flexible.
Good oral and written communication skills.
Ability to work under pressure, meet deadlines, and navigate change.
Proficiency in PC with excellent keyboarding/typing skills.
Ability to work independently, as well as within a team.
Strong risk framework and approach; manages risk‑reward trade‑off using proper risk routines.
Knowledge of Excel, Word, Outlook.
Overtime as required.
Schedule matches the above shift.
Desired Qualifications
1+ year leadership experience.
Experience in Global Banking & Markets business process.
Ability to collaborate across diverse viewpoints and determine the best path forward.
Highly organized with a bias for action and a commitment to sustainable results.
Effective communication—clear, concise, and simple language.
Commitment to continuous learning; challenges the status‑quo and drives change.
Intellectually curious; constantly seeks to learn and advance knowledge.
Team player attitude, enthusiasm, and commitment.
Brings fresh ideas to drive innovation and unique solutions.
Participates in and drives collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Believes in the value of diversity to meet client and employee needs.
Attention to Detail Collaboration Customer Service Management
Customer and Client Focus
Fraud Management
Active Listening
Administrative Services
Business Operations Management
Data Collection and Entry
Quality Assurance
Client Management
Coaching
Performance Management
Shift & Hours 3rd Shift (United States of America) – 40 hours per week.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Banking
Referrals increase your chances of interviewing at Bank of America by 2x.
#J-18808-Ljbffr
Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Line of Business Description About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day‑to‑day banking transactions.
Responsibilities
Lead the Operations team and ensure deadlines are met, tasks are executed, and coordination occurs across on‑site and off‑site staff.
Review and update operations procedures, ensuring enforcement and adherence.
Provide guidance to staff, handle exception items or unusual situations, and refer complex problems to a senior manager.
Monitor workflow and team progress, offer feedback to manager and team.
Respond to escalations received from lines of business in a timely manner.
Coordinate with other sites/regions to meet daily SSCoE goals.
Provide training to new hires and up‑skill training to existing associates.
Maintain and update training materials to reflect environmental changes.
Participate in projects as required.
Resolve day‑to‑day problems and execute deliverables within the business unit.
Offer functional expertise to projects or initiatives relating to the business unit.
Manage team workload and provide general oversight and direction.
Maintain internal, operational, and financial controls within the risk appetite of the business unit.
Identify and implement process improvement opportunities.
Schedule: Monday‑Friday 11 pm‑8 am.
Required Qualifications
Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience.
Analytical and detail‑oriented.
Highly motivated to succeed in a fast‑paced environment.
Ability to prioritize, use own initiative, and be flexible.
Good oral and written communication skills.
Ability to work under pressure, meet deadlines, and navigate change.
Proficiency in PC with excellent keyboarding/typing skills.
Ability to work independently, as well as within a team.
Strong risk framework and approach; manages risk‑reward trade‑off using proper risk routines.
Knowledge of Excel, Word, Outlook.
Overtime as required.
Schedule matches the above shift.
Desired Qualifications
1+ year leadership experience.
Experience in Global Banking & Markets business process.
Ability to collaborate across diverse viewpoints and determine the best path forward.
Highly organized with a bias for action and a commitment to sustainable results.
Effective communication—clear, concise, and simple language.
Commitment to continuous learning; challenges the status‑quo and drives change.
Intellectually curious; constantly seeks to learn and advance knowledge.
Team player attitude, enthusiasm, and commitment.
Brings fresh ideas to drive innovation and unique solutions.
Participates in and drives collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Believes in the value of diversity to meet client and employee needs.
Attention to Detail Collaboration Customer Service Management
Customer and Client Focus
Fraud Management
Active Listening
Administrative Services
Business Operations Management
Data Collection and Entry
Quality Assurance
Client Management
Coaching
Performance Management
Shift & Hours 3rd Shift (United States of America) – 40 hours per week.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Banking
Referrals increase your chances of interviewing at Bank of America by 2x.
#J-18808-Ljbffr