Bank of America
Operations Analyst - 2nd Shift - Global Payment Operations
Bank of America, Richmond, Virginia, United States, 23214
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Position Overview This job is responsible for analyzing the day‑to‑day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end‑to‑end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.
Responsibilities
Responsible for monitoring day‑to‑day payment flows, escalating, and providing resolution for various issues identified within operation’s defined monitoring parameters
Key responsibilities include supporting defined procedures, routine analytics, and documenting tasks, and completing exception processing.
Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes
Required Qualifications
Ability to work independently and in a group setting
Able to work overtime when needed
Proficient with Microsoft Office suite
Excellent communication skills both verbal and written
Strong attention to detail
Effective time management, organization, and task prioritization skills
*Schedule is Tuesday - Saturday 5pm - 1:30 am*
Desired Qualifications
General Banking experience especially in Global Payment Operations.
Wire experience
Systems experience
Experience with troubleshooting
Skills
Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking
Shift 2nd shift (United States of America)
Hours Per Week 40
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Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Position Overview This job is responsible for analyzing the day‑to‑day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end‑to‑end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.
Responsibilities
Responsible for monitoring day‑to‑day payment flows, escalating, and providing resolution for various issues identified within operation’s defined monitoring parameters
Key responsibilities include supporting defined procedures, routine analytics, and documenting tasks, and completing exception processing.
Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes
Required Qualifications
Ability to work independently and in a group setting
Able to work overtime when needed
Proficient with Microsoft Office suite
Excellent communication skills both verbal and written
Strong attention to detail
Effective time management, organization, and task prioritization skills
*Schedule is Tuesday - Saturday 5pm - 1:30 am*
Desired Qualifications
General Banking experience especially in Global Payment Operations.
Wire experience
Systems experience
Experience with troubleshooting
Skills
Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking
Shift 2nd shift (United States of America)
Hours Per Week 40
#J-18808-Ljbffr