Fullsteam
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
Sr Director & Head of Integrations
is a senior leadership role responsible for leading the post‑acquisition onboarding of newly acquired software businesses into Fullsteam’s shared services ecosystem. Operating at the intersection of M&A, operations, and value creation, this role combines strategic program management with hands‑on execution to ensure each portfolio company achieves critical integration milestones, accelerating time to monetization, mitigating risk, and maintaining business momentum.
In this role, you will own the Day‑0 through Day‑180 integration playbook, manage multiple acquisitions in parallel, interface with a cross‑functional integration team, and serve as the primary executive interface between acquired company leadership and corporate functions.
Job Location - Atlanta, GA or New York City, NY
Primary Responsibilities
Lead all post‑acquisition integration activities (Day 0–Day 180) for multiple acquisitions annually.
Own and continuously enhance the standardized integration playbook, ensuring consistent execution while tailoring approach to each acquired company’s operating model.
Accelerate realization of revenue synergies, including payments monetization, pricing optimization, cross‑sell strategies, and platform efficiencies.
Ensure integration plans protect business continuity, customer experience, and employee engagement.
Cross‑Functional Coordination
Coordinate integration efforts across corporate functions including Finance, HR, IT, Product, Payments, Legal, and Security.
Establish and manage governance structures for decision‑making, status reviews, risk escalation, and cross‑team alignment.
Partner with business unit leaders to ensure operational continuity and protect customer relationships during integration.
Change Management & Communication
Serve as the executive‑level point of contact for acquired leadership during integration.
Develop clear and effective communication strategies for internal teams and acquired employees.
Drive change management initiatives that support adoption, reduce resistance, and maintain organizational trust and clarity.
KPI Ownership & Reporting
Define, track, and report integration KPIs to executive leadership and PE sponsors, including payments activation and adoption, integration milestone completion rate, and customer retention and satisfaction metrics.
Provide executive‑level reporting to Fullsteam leadership and PE sponsors, including progress updates, risk assessments, and mitigation plans.
Build, lead, and develop a high‑performing integration team, including Senior Integration Managers and project support roles.
Manage matrixed teams across functions, driving accountability and high‑quality execution without direct reporting lines.
Promote a culture of operational excellence, continuous improvement, and results‑driven delivery.
Minimum Qualifications
10+ years of experience in M&A integration, program management, or corporate development, ideally within SaaS or payments businesses.
Proven success leading acquired company integrations with multiple acquisitions per year.
Strong understanding of SaaS operating models, payments integration, and value creation levers.
Ability to lead through influence in a highly matrixed, cross‑functional environment.
Exceptional communication, executive presence, stakeholder management, and change leadership skills.
Demonstrated ability to design, track, and report KPI‑driven integration performance.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
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Sr Director & Head of Integrations
is a senior leadership role responsible for leading the post‑acquisition onboarding of newly acquired software businesses into Fullsteam’s shared services ecosystem. Operating at the intersection of M&A, operations, and value creation, this role combines strategic program management with hands‑on execution to ensure each portfolio company achieves critical integration milestones, accelerating time to monetization, mitigating risk, and maintaining business momentum.
In this role, you will own the Day‑0 through Day‑180 integration playbook, manage multiple acquisitions in parallel, interface with a cross‑functional integration team, and serve as the primary executive interface between acquired company leadership and corporate functions.
Job Location - Atlanta, GA or New York City, NY
Primary Responsibilities
Lead all post‑acquisition integration activities (Day 0–Day 180) for multiple acquisitions annually.
Own and continuously enhance the standardized integration playbook, ensuring consistent execution while tailoring approach to each acquired company’s operating model.
Accelerate realization of revenue synergies, including payments monetization, pricing optimization, cross‑sell strategies, and platform efficiencies.
Ensure integration plans protect business continuity, customer experience, and employee engagement.
Cross‑Functional Coordination
Coordinate integration efforts across corporate functions including Finance, HR, IT, Product, Payments, Legal, and Security.
Establish and manage governance structures for decision‑making, status reviews, risk escalation, and cross‑team alignment.
Partner with business unit leaders to ensure operational continuity and protect customer relationships during integration.
Change Management & Communication
Serve as the executive‑level point of contact for acquired leadership during integration.
Develop clear and effective communication strategies for internal teams and acquired employees.
Drive change management initiatives that support adoption, reduce resistance, and maintain organizational trust and clarity.
KPI Ownership & Reporting
Define, track, and report integration KPIs to executive leadership and PE sponsors, including payments activation and adoption, integration milestone completion rate, and customer retention and satisfaction metrics.
Provide executive‑level reporting to Fullsteam leadership and PE sponsors, including progress updates, risk assessments, and mitigation plans.
Build, lead, and develop a high‑performing integration team, including Senior Integration Managers and project support roles.
Manage matrixed teams across functions, driving accountability and high‑quality execution without direct reporting lines.
Promote a culture of operational excellence, continuous improvement, and results‑driven delivery.
Minimum Qualifications
10+ years of experience in M&A integration, program management, or corporate development, ideally within SaaS or payments businesses.
Proven success leading acquired company integrations with multiple acquisitions per year.
Strong understanding of SaaS operating models, payments integration, and value creation levers.
Ability to lead through influence in a highly matrixed, cross‑functional environment.
Exceptional communication, executive presence, stakeholder management, and change leadership skills.
Demonstrated ability to design, track, and report KPI‑driven integration performance.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
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