Inside Higher Ed
Program Specialist - Wraparound I
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Inside Higher Ed
Position Summary: The Program Specialist position will provide training and local coaching support in the implementation of High Fidelity Wraparound to sites including but not exclusive to Tiered Care Coordination pilot sites and SOC sites. The position includes training, coaching and organizational support. The position will be stationed from home with frequent travel to UNCG and statewide.
Minimum Qualifications
Master’s degree in social work, psychology, counseling, education or Bachelor’s degree in social work, psychology, counseling, education or related and 3 or more years experience working with children, youth and/or families.
At least three (3) years of experience in providing an evidence based behavioral health model or intervention or Child and Family Team training or facilitation.
Experience in providing training to others, particularly in behavioral health, child welfare, juvenile justice or other related areas.
Served as a Family Partner in NC, Credentialed as a Family Support Partner (FSP) or Youth Support Partner (YSP) on a HFW Team or a Certified Family Peer Specialist (CFPC) through the National Federation of Families, and therefore has firsthand experience with accessing and/or receiving services from the child-serving system.
Experience in providing training from the youth or family perspective to others, particularly in behavioral health, child welfare, juvenile justice or other related areas and family driven care.
Preferred Qualifications
Knowledge of implementation science and experience in using that knowledge to successfully implement evidence-based interventions in multiple communities.
Experience in the direct provision or oversight of children’s mental health services.
Exceptional verbal and written communication skills
Ability to work cooperatively by demonstrating professional, ethical, and respectful behavior.
Uses data to problem-solve and develop a continuous quality improvement process across systems and supports how other Implementation Specialists utilize data in their work with sites.
Leadership, coaching, and teambuilding skills
Ability to manage conflict and work well with diverse workforce.
Works to ensure the HFW and SOC principles and values are incorporated into all aspects of work.
Recruitment Range Commensurate with Experience
Job Details
Org # Department: Center-Youth-Families & Comm - 11504
Job Open Date: 09/24/2025
Open Until Filled: Yes
FTE: 1.000
Type Of Appointment: Permanent
Number Of Months Per Year: 12
FLSA: Exempt
Percentage Of Time: 40%
Key Responsibilities & Essential Tasks Training Support (15%)
Provides foundational training in High Fidelity Wraparound for wraparound teams and other community partners tiers of case management/care coordination.
Trains and provides support to agency leadership to ensure provision of High Fidelity Wraparound implementation.
Works with the project manager on resolving local and systemic barriers to improved outcomes.
Supports the lead implementation specialist’s plan for training or implementation needs.
Provider and Community Support (15%)
Assists providers in interviewing and selection of staff for HFW teams.
Provides on-site and virtual coaching and technical assistance to HFW teams.
Tracks and supports all Wraparound team members (coach, facilitators, family and youth peer support) in moving through their certification process.
Supports and works with lead implementation specialist on their plan to support coaches and train and credential their staff within their agencies.
Supports the HFW teams in use of the HFW tools (Strengths, Needs, Culture Discovery (SNCD), Transition Readiness Scale, NC HFWTP monitoring tools). Works with lead implementation specialist, Wraparound team and Local Management Entity‑Managed Care Organization (LME‑MCO) to resolve any barriers re: referrals, connecting families to services, coordination of care across agencies and teaches wraparound team to resolve issues on their own.
Data Analysis and Report Preparation (5%)
Supports the lead implementation specialist’s reporting of data to the Wraparound team and agency leadership to continually improve quality of service.
Supports training and implementation to local HFW teams for use of the Wrapround Fidelity Index- Short Version (WFI-EZ) tool and preparing evaluation reports for Coaches, LME‑MCOs and state agencies.
Other duties as assigned (5%)
Other duties as assigned.
Physical Effort Hand Movement-Repetitive Motions, Reading - F, Writing - F, Hearing - F, Talking - F, Standing - F, Sitting - F
Work Environment Driving - Car/Truck - F, Inside - C
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at
Inside Higher Ed
Position Summary: The Program Specialist position will provide training and local coaching support in the implementation of High Fidelity Wraparound to sites including but not exclusive to Tiered Care Coordination pilot sites and SOC sites. The position includes training, coaching and organizational support. The position will be stationed from home with frequent travel to UNCG and statewide.
Minimum Qualifications
Master’s degree in social work, psychology, counseling, education or Bachelor’s degree in social work, psychology, counseling, education or related and 3 or more years experience working with children, youth and/or families.
At least three (3) years of experience in providing an evidence based behavioral health model or intervention or Child and Family Team training or facilitation.
Experience in providing training to others, particularly in behavioral health, child welfare, juvenile justice or other related areas.
Served as a Family Partner in NC, Credentialed as a Family Support Partner (FSP) or Youth Support Partner (YSP) on a HFW Team or a Certified Family Peer Specialist (CFPC) through the National Federation of Families, and therefore has firsthand experience with accessing and/or receiving services from the child-serving system.
Experience in providing training from the youth or family perspective to others, particularly in behavioral health, child welfare, juvenile justice or other related areas and family driven care.
Preferred Qualifications
Knowledge of implementation science and experience in using that knowledge to successfully implement evidence-based interventions in multiple communities.
Experience in the direct provision or oversight of children’s mental health services.
Exceptional verbal and written communication skills
Ability to work cooperatively by demonstrating professional, ethical, and respectful behavior.
Uses data to problem-solve and develop a continuous quality improvement process across systems and supports how other Implementation Specialists utilize data in their work with sites.
Leadership, coaching, and teambuilding skills
Ability to manage conflict and work well with diverse workforce.
Works to ensure the HFW and SOC principles and values are incorporated into all aspects of work.
Recruitment Range Commensurate with Experience
Job Details
Org # Department: Center-Youth-Families & Comm - 11504
Job Open Date: 09/24/2025
Open Until Filled: Yes
FTE: 1.000
Type Of Appointment: Permanent
Number Of Months Per Year: 12
FLSA: Exempt
Percentage Of Time: 40%
Key Responsibilities & Essential Tasks Training Support (15%)
Provides foundational training in High Fidelity Wraparound for wraparound teams and other community partners tiers of case management/care coordination.
Trains and provides support to agency leadership to ensure provision of High Fidelity Wraparound implementation.
Works with the project manager on resolving local and systemic barriers to improved outcomes.
Supports the lead implementation specialist’s plan for training or implementation needs.
Provider and Community Support (15%)
Assists providers in interviewing and selection of staff for HFW teams.
Provides on-site and virtual coaching and technical assistance to HFW teams.
Tracks and supports all Wraparound team members (coach, facilitators, family and youth peer support) in moving through their certification process.
Supports and works with lead implementation specialist on their plan to support coaches and train and credential their staff within their agencies.
Supports the HFW teams in use of the HFW tools (Strengths, Needs, Culture Discovery (SNCD), Transition Readiness Scale, NC HFWTP monitoring tools). Works with lead implementation specialist, Wraparound team and Local Management Entity‑Managed Care Organization (LME‑MCO) to resolve any barriers re: referrals, connecting families to services, coordination of care across agencies and teaches wraparound team to resolve issues on their own.
Data Analysis and Report Preparation (5%)
Supports the lead implementation specialist’s reporting of data to the Wraparound team and agency leadership to continually improve quality of service.
Supports training and implementation to local HFW teams for use of the Wrapround Fidelity Index- Short Version (WFI-EZ) tool and preparing evaluation reports for Coaches, LME‑MCOs and state agencies.
Other duties as assigned (5%)
Other duties as assigned.
Physical Effort Hand Movement-Repetitive Motions, Reading - F, Writing - F, Hearing - F, Talking - F, Standing - F, Sitting - F
Work Environment Driving - Car/Truck - F, Inside - C
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