Rockland Federal Credit Union
Member Service Representative I
Rockland Federal Credit Union, Walpole, Massachusetts, United States, 02081
Full Time - Member Service Representative I - Walpole, MA 02081
Become a Rockstar!
We are seeking our next adventurous and curious
Member Service Representative
to join our growing team. Learning under the direction of our innovative leaders, you can become a more involved member of your community by helping our members achieve their financial goals. Our mission is to serve our neighbors and lift them up. If this is what you are looking for, take a look at how we can help you do that!
What you can expect:
Service Excellence
- Connect with our members by providing exceptional service, processing a variety of transactions, i.e., cashing checks, depositing and/or withdrawing funds from accounts, accepting mortgage and consumer loan payments.
Details Matter
- take pride in your work by maintain an accurate cash drawer and ensuring you have the right amount, buying and selling to the vault.
Be Humble
- Assist your team members with branch reconciliation by adding checks, money orders, treasurer's checks, Visa payments, etc.
Know your Neighbor
- Be in tune with member needs and ensure they know the products and services that will help them best. Provide them opportunities to reach their financial goals.
Community First
- Help our members get that first car or the house of their dreams by matching them with the right product and creating a seamless loan application process. Ensure they qualify and that the product is right for them and their goals!
Enhance our Reach
- Opens new accounts of all types and help our local community get the services they need. Whether its saving for the future or finding a checking account that works for them.
Tools of the Trade
- Help our members at the ATM and by providing them with the tools they need and the security they require. This includes card creation, blocking cards, PIN changes and member disputes.
Are you a Rockstar?
Experience:
At least two (2) years of experience within the financial services industry with previous supervisory/leadership experience.
Be Vibrant:
create an environment where sales and member goals are connected.
Be Dedicated:
Strive to always have strong accuracy and attention-to-detail.
Communication is Key:
Provide respectful and transparent communication with your fellow Rockstars.
Bring
I nnovation:
Be a maverick and think outside the box. Solve problems and be humble in your approach.
Strong proficiency with systems and software packages, including Microsoft Office.
Be Reliable:
Office hours Monday through Friday with rotating Saturday shifts.
Why RFCU?
Here at Rockland Federal Credit Union, we respect you as a Rockstar and offer an innovative benefits package that is sure to match your needs! CIGNA Health Insurance, and Guardian Dental and Vision Insurance Life/AD&D Insurance 401(k) Plan/Defined Contribution Plan Tuition Reimbursement each calendar year RFCU Wellness Reimbursement each year Feeling Adventurous? Great! We offer a generous PTO program that does not expire! Employee Referral Program (Referral Bonus available)
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Become a Rockstar!
We are seeking our next adventurous and curious
Member Service Representative
to join our growing team. Learning under the direction of our innovative leaders, you can become a more involved member of your community by helping our members achieve their financial goals. Our mission is to serve our neighbors and lift them up. If this is what you are looking for, take a look at how we can help you do that!
What you can expect:
Service Excellence
- Connect with our members by providing exceptional service, processing a variety of transactions, i.e., cashing checks, depositing and/or withdrawing funds from accounts, accepting mortgage and consumer loan payments.
Details Matter
- take pride in your work by maintain an accurate cash drawer and ensuring you have the right amount, buying and selling to the vault.
Be Humble
- Assist your team members with branch reconciliation by adding checks, money orders, treasurer's checks, Visa payments, etc.
Know your Neighbor
- Be in tune with member needs and ensure they know the products and services that will help them best. Provide them opportunities to reach their financial goals.
Community First
- Help our members get that first car or the house of their dreams by matching them with the right product and creating a seamless loan application process. Ensure they qualify and that the product is right for them and their goals!
Enhance our Reach
- Opens new accounts of all types and help our local community get the services they need. Whether its saving for the future or finding a checking account that works for them.
Tools of the Trade
- Help our members at the ATM and by providing them with the tools they need and the security they require. This includes card creation, blocking cards, PIN changes and member disputes.
Are you a Rockstar?
Experience:
At least two (2) years of experience within the financial services industry with previous supervisory/leadership experience.
Be Vibrant:
create an environment where sales and member goals are connected.
Be Dedicated:
Strive to always have strong accuracy and attention-to-detail.
Communication is Key:
Provide respectful and transparent communication with your fellow Rockstars.
Bring
I nnovation:
Be a maverick and think outside the box. Solve problems and be humble in your approach.
Strong proficiency with systems and software packages, including Microsoft Office.
Be Reliable:
Office hours Monday through Friday with rotating Saturday shifts.
Why RFCU?
Here at Rockland Federal Credit Union, we respect you as a Rockstar and offer an innovative benefits package that is sure to match your needs! CIGNA Health Insurance, and Guardian Dental and Vision Insurance Life/AD&D Insurance 401(k) Plan/Defined Contribution Plan Tuition Reimbursement each calendar year RFCU Wellness Reimbursement each year Feeling Adventurous? Great! We offer a generous PTO program that does not expire! Employee Referral Program (Referral Bonus available)
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.