Asure Software
Director of Operations - Payroll/HCM Operations
Asure Software, Virginia Beach, Virginia, us, 23450
Director of Operations – Payroll/HCM Operations
Join us as the Director of Operations – Payroll/HCM Operations at
Asure Software . Your leadership will drive operational excellence across our Payroll, HR, and Time & Attendance teams.
Location & Schedule Based on‑site at our office in Virginia Beach, VA. Hybrid arrangements may be considered for eligible candidates.
Base Pay Range $100,000.00/yr – $120,000.00/yr
Responsibilities
Directly supervise the Customer Support, Payroll Processing, and Implementation teams.
Interview, hire, and coordinate training of staff on company procedures, customer service, and software systems.
Coach and mentor staff to continue to improve skills, product, and system knowledge.
Provide consistent, frequent feedback to staff regarding individual goals.
Communicate with client companies as needed and coordinate all customer service initiatives.
Monitor and evaluate services provided to participants to ensure consistent high‑quality customer service, compliance to all applicable laws, and accuracy of data processed.
Manage year‑end projects to adhere to company policies and procedures.
Manage all functions related to payroll services and the allocation of resources to adequately respond to all incoming phone calls, emails and voicemails.
Regularly report on all department metrics concerning client issues, revenue gains and losses, phone statistics, administrative services, and compliance matters.
Ensure achievement of Service Level Agreements (SLAs) across aligned Operations teams.
Identify effective cost‑management practices; implement operational improvements.
Qualifications
3 years of experience managing Payroll/HCM Operations.
5 years of people‑management experience required.
Payroll/HCM system experience.
Strong team‑leadership skills and ability to develop and motivate team members.
Strong compliance experience and internal‑controls knowledge.
Proven ability to think and act strategically, analytically and with operational and control discipline.
History of success in managing service delivery for external clients.
Ability to lead and thrive in a fast‑paced environment while managing multiple tasks with urgency and setting priorities for aligned teams.
Ability to build strong relationships with client contacts and internal teams and stakeholders.
Advanced knowledge and understanding of best practices and service delivery models.
Effective coaching and team development skills.
Excellent oral and written communication skills.
Ability to learn new software functionality quickly.
Compensation & Benefits The base salary range for this role is $100,000 – $120,000 depending upon level of experience.
Medical, Dental, Vision, HSA, FSA – all effective on day 1.
Company‑paid Basic Life Insurance, A+D, Long‑Term Disability, and Short‑Term Disability.
401(k) Program with 3% safe harbor contribution.
Employee Stock Purchase Program.
Fitness Reimbursement Program.
Self‑Managed PTO.
About Asure Software Our Mission: To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.
Our Vision: Be the most trusted Human Capital Management resource to entrepreneurs everywhere.
Our Values:
> Lead with Integrity
Own the Outcome
Deliver Awesome
Be a Good Human
We are an equal opportunity employer. All candidates must be legally authorized to work in the US; we are unable to sponsor or transfer visas at this time. Criminal background checks will be conducted at employment offer.
NO AGENCIES PLEASE
Any unsolicited resumes sent to Asure Software from a third party, such as an agency, including unsolicited resumes sent to Asure’s mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
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Asure Software . Your leadership will drive operational excellence across our Payroll, HR, and Time & Attendance teams.
Location & Schedule Based on‑site at our office in Virginia Beach, VA. Hybrid arrangements may be considered for eligible candidates.
Base Pay Range $100,000.00/yr – $120,000.00/yr
Responsibilities
Directly supervise the Customer Support, Payroll Processing, and Implementation teams.
Interview, hire, and coordinate training of staff on company procedures, customer service, and software systems.
Coach and mentor staff to continue to improve skills, product, and system knowledge.
Provide consistent, frequent feedback to staff regarding individual goals.
Communicate with client companies as needed and coordinate all customer service initiatives.
Monitor and evaluate services provided to participants to ensure consistent high‑quality customer service, compliance to all applicable laws, and accuracy of data processed.
Manage year‑end projects to adhere to company policies and procedures.
Manage all functions related to payroll services and the allocation of resources to adequately respond to all incoming phone calls, emails and voicemails.
Regularly report on all department metrics concerning client issues, revenue gains and losses, phone statistics, administrative services, and compliance matters.
Ensure achievement of Service Level Agreements (SLAs) across aligned Operations teams.
Identify effective cost‑management practices; implement operational improvements.
Qualifications
3 years of experience managing Payroll/HCM Operations.
5 years of people‑management experience required.
Payroll/HCM system experience.
Strong team‑leadership skills and ability to develop and motivate team members.
Strong compliance experience and internal‑controls knowledge.
Proven ability to think and act strategically, analytically and with operational and control discipline.
History of success in managing service delivery for external clients.
Ability to lead and thrive in a fast‑paced environment while managing multiple tasks with urgency and setting priorities for aligned teams.
Ability to build strong relationships with client contacts and internal teams and stakeholders.
Advanced knowledge and understanding of best practices and service delivery models.
Effective coaching and team development skills.
Excellent oral and written communication skills.
Ability to learn new software functionality quickly.
Compensation & Benefits The base salary range for this role is $100,000 – $120,000 depending upon level of experience.
Medical, Dental, Vision, HSA, FSA – all effective on day 1.
Company‑paid Basic Life Insurance, A+D, Long‑Term Disability, and Short‑Term Disability.
401(k) Program with 3% safe harbor contribution.
Employee Stock Purchase Program.
Fitness Reimbursement Program.
Self‑Managed PTO.
About Asure Software Our Mission: To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.
Our Vision: Be the most trusted Human Capital Management resource to entrepreneurs everywhere.
Our Values:
> Lead with Integrity
Own the Outcome
Deliver Awesome
Be a Good Human
We are an equal opportunity employer. All candidates must be legally authorized to work in the US; we are unable to sponsor or transfer visas at this time. Criminal background checks will be conducted at employment offer.
NO AGENCIES PLEASE
Any unsolicited resumes sent to Asure Software from a third party, such as an agency, including unsolicited resumes sent to Asure’s mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
#J-18808-Ljbffr