The North Face
Store Manager
As the Store Manager, you will provide leadership, direction, and development to the store staff and successfully execute company strategies to ensure a consistent peak brand experience. Your primary responsibilities are to determine and maintain optimal staffing levels, recruit, hire, educate, and motivate a team of brand advocates who create a best-in-class customer experience that aligns with our brand’s purpose and values. You are responsible for setting an example for customer engagement and selling, maximizing store profitability by controlling expenses, protecting company assets, and ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well executed.
How You Will Make a Difference
Held accountable for achieving store sales goals and promoting productivity through measurement and monitoring of progress and results against key targets
Promote excellence in customer service by modeling brand-specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
Responsible for managing store schedules, loss prevention, store audits, expense control, weekly reports and ensuring that company/store policies and procedures are followed.
Supports store marketing events and grows relationships in the community to generate brand awareness, drive traffic by seeking opportunities to engage with the customers and support/participate in community initiatives outside the four walls of the store.
Provide coaching and training programs to the store team in customer service, engagement, brand identity, product knowledge and operations while also providing real-time feedback that enables growth and success.
Ensure visual merchandising standards are met by implementing floor-sets and merchandising directives.
Maintain store inventory through proper shipping and receiving procedures.
Select, hire and develop a high performing team.
Build an active talent community and network.
Responsible for development of staff: actively communicate and maintain succession plans for staff, communicate and deliver rewards, recognition, annual performance appraisal process; as well as address performance issues and administer discipline when appropriate.
Ensure compliance with company safety and adherence to policies and procedures, standards and practices, and company directives.
Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
Requirements
3+ years of multi-unit leadership or store management experience
People and performance management experience
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
Demonstrated ability to meet and exceed sales and profit results
Proven ability to meet business goals by driving results through store team
Ability to plan and drive results while balancing shifting priorities
Excellent verbal and written communication skills
Ability to build, lead and manage a high performing team
Excellent decision making ability in a fast-paced environment
Able to meet performance expectations
Detail oriented and excellent organization skills
Proficient computer skills including word processing, spreadsheets, and software programs
Proven ability in leading the delivery of a high level of customer service in a retail environment.
Preferred
High volume/high complexity retail experience
Associate Degree (AA) or equivalent from a two-year college or technical school
Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales.
Physical Requirements
Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
Standing required for entire work shift
Bend, lift, open, and move product up to 50 pounds as needed
Use ladders for visual merchandising, light adjustments, and window banner placement
Travel (less than 10% of time)
Inclusion & Diversity As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
Benefits We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. For details, visit MyVFBenefits.com.
Hiring Range $79,250.00 USD - $99,062.50 USD annually
Incentive Potential This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details will be provided during the recruiting and interview process.
Equal Employment Opportunity At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law. Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.
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As the Store Manager, you will provide leadership, direction, and development to the store staff and successfully execute company strategies to ensure a consistent peak brand experience. Your primary responsibilities are to determine and maintain optimal staffing levels, recruit, hire, educate, and motivate a team of brand advocates who create a best-in-class customer experience that aligns with our brand’s purpose and values. You are responsible for setting an example for customer engagement and selling, maximizing store profitability by controlling expenses, protecting company assets, and ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well executed.
How You Will Make a Difference
Held accountable for achieving store sales goals and promoting productivity through measurement and monitoring of progress and results against key targets
Promote excellence in customer service by modeling brand-specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
Responsible for managing store schedules, loss prevention, store audits, expense control, weekly reports and ensuring that company/store policies and procedures are followed.
Supports store marketing events and grows relationships in the community to generate brand awareness, drive traffic by seeking opportunities to engage with the customers and support/participate in community initiatives outside the four walls of the store.
Provide coaching and training programs to the store team in customer service, engagement, brand identity, product knowledge and operations while also providing real-time feedback that enables growth and success.
Ensure visual merchandising standards are met by implementing floor-sets and merchandising directives.
Maintain store inventory through proper shipping and receiving procedures.
Select, hire and develop a high performing team.
Build an active talent community and network.
Responsible for development of staff: actively communicate and maintain succession plans for staff, communicate and deliver rewards, recognition, annual performance appraisal process; as well as address performance issues and administer discipline when appropriate.
Ensure compliance with company safety and adherence to policies and procedures, standards and practices, and company directives.
Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
Requirements
3+ years of multi-unit leadership or store management experience
People and performance management experience
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
Demonstrated ability to meet and exceed sales and profit results
Proven ability to meet business goals by driving results through store team
Ability to plan and drive results while balancing shifting priorities
Excellent verbal and written communication skills
Ability to build, lead and manage a high performing team
Excellent decision making ability in a fast-paced environment
Able to meet performance expectations
Detail oriented and excellent organization skills
Proficient computer skills including word processing, spreadsheets, and software programs
Proven ability in leading the delivery of a high level of customer service in a retail environment.
Preferred
High volume/high complexity retail experience
Associate Degree (AA) or equivalent from a two-year college or technical school
Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales.
Physical Requirements
Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
Standing required for entire work shift
Bend, lift, open, and move product up to 50 pounds as needed
Use ladders for visual merchandising, light adjustments, and window banner placement
Travel (less than 10% of time)
Inclusion & Diversity As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
Benefits We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. For details, visit MyVFBenefits.com.
Hiring Range $79,250.00 USD - $99,062.50 USD annually
Incentive Potential This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details will be provided during the recruiting and interview process.
Equal Employment Opportunity At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law. Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.
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