Kasa
About Kasa
Kasa is the leading tech-enabled hotel and apartment brand and manager. We have built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short‑term rentals had to offer and created a new class of hospitality that is well‑priced, reliable, and offers a large selection of great locations.
Unlike traditional hotel operators, we prioritize automation, AI‑driven pricing, and data‑driven decision‑making to optimize revenue and improve guest experiences.
The Role Kasa is seeking an entrepreneurial leader to be Market Manager overseeing operations of our New Orleans market. As a Market Manager, you will be responsible for the overall guest quality, financial, and operational outcomes of the Kasa units and properties you oversee and will build and maintain a team of Kasa employees and third‑party contractors to support the 365‑day‑a‑year needs of our guests and property partners.
You will have the opportunity to propose and implement new ideas, and to work with a broad and talented set of other Kasa teams to innovate and find ways to create ever better guest and partner experiences.
About the Team This role is part of Kasa's Portfolio Operations department, whose mission is to ensure our guests, partners, and neighbors have a seamless Kasa experience. You will oversee a set of passionate and engaged team members within the Pittsburgh market, including contracted housekeeping partners and maintenance specialists. You will report to the Area General Manager and will be able to collaborate (and commiserate) with other Operations Managers and field teams across Kasa's national set of markets.
Day in the Life of a Kasa Operations Manager Your role will involve a wide range of activities leading and operating in the New Orleans market. Broadly, you will work with your team to achieve four main goals:
Ensure that every Kasa guest has a five‑star stay . This means establishing dependable standards for cleanliness, maintenance, Wi‑Fi and technology uptime, unit listing accuracy (on Kasa.com and other websites), and coordinating with Kasa's central Guest Experience team when local engagement is needed.
Build mutually beneficial relationships with local property partners . Spend time with the leasing office and building maintenance teams at properties Kasa operates in, seeking ways to make Kasa a net benefit to them.
Maintain every unit to a level that Kasa can be proud of . Whether repairing and replacing furniture, restocking, touch‑up painting, or performing more involved maintenance, aim for units that you would be proud of for a family member or friend to stay in.
Monitor your market's expenses and adhere to budgets . You are accountable for ensuring each dollar spent can be explained and tied back to achieving your goals, and for preventing waste.
In practice, you will spend 60‑75 % of your time at properties and 25‑40 % behind a desk or in meetings.
Experience
4+ years of community, operations or property management experience.
1‑2+ years managing hourly employees.
Experience achieving quantitative targets and thriving on lofty goals.
App‑fluent – comfortable with mobile technology and eager to learn new systems.
Highly organized with a clear, prioritized schedule.
Scrappy and willing to do what it takes to accomplish Kasa's goals and motivate others.
Reliable transportation and openness to traveling to multiple locations/cities.
Proficient with Microsoft Office or Google Suite and can interpret basic financial statements.
Good in stressful situations with a calm and positive demeanor.
“People person” who enjoys working with colleagues, guests, and third‑party contractors.
Plus if…
2+ years of hospitality experience.
2+ years of customer service experience.
Experience in a startup environment where changes are constant.
Pride in your communication and organizational skills.
In one year, you will succeed at Kasa by having
Established yourself as a top Operations Manager by consistently meeting monthly quality and review rating goals.
Set a high bar for quality standards through preventative maintenance and housekeeping collaboration efforts.
Earned the trust of local property partners, ideally having them eager to expand Kasa in their buildings.
Benefits
Kasa Travel Credit:
Free stays at any Kasa location plus a discount for friends and family.
The Pay:
Starting base pay range $75,000 – $85,000, subject to change and may be modified. Eligible for equity, bonus, perks and Kasa Travel Credits.
Generous Stock Option Plan:
Over‑indexes on equity to encourage ownership mindset.
Flexible PTO:
Full‑time exempt employees encouraged to take time off as needed.
401(k) Plan:
Generous contribution match.
Health Coverage:
Comprehensive health insurance options.
Other Perks:
Qualifying roles eligible for Wi‑Fi stipend, cell‑phone reimbursement, home office stipend, and more.
Curious about the Kasa experience? Save 15 % when you book on Kasa.com.
Equal Opportunity Employer Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
E‑Verify:
Kasa participates in E‑Verify to verify the identity and employment eligibility of all persons hired in the United States.
No Unsolicited Resumes:
Kasa does not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies. No fees will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
Contact:
The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse‑mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly.
#J-18808-Ljbffr
Unlike traditional hotel operators, we prioritize automation, AI‑driven pricing, and data‑driven decision‑making to optimize revenue and improve guest experiences.
The Role Kasa is seeking an entrepreneurial leader to be Market Manager overseeing operations of our New Orleans market. As a Market Manager, you will be responsible for the overall guest quality, financial, and operational outcomes of the Kasa units and properties you oversee and will build and maintain a team of Kasa employees and third‑party contractors to support the 365‑day‑a‑year needs of our guests and property partners.
You will have the opportunity to propose and implement new ideas, and to work with a broad and talented set of other Kasa teams to innovate and find ways to create ever better guest and partner experiences.
About the Team This role is part of Kasa's Portfolio Operations department, whose mission is to ensure our guests, partners, and neighbors have a seamless Kasa experience. You will oversee a set of passionate and engaged team members within the Pittsburgh market, including contracted housekeeping partners and maintenance specialists. You will report to the Area General Manager and will be able to collaborate (and commiserate) with other Operations Managers and field teams across Kasa's national set of markets.
Day in the Life of a Kasa Operations Manager Your role will involve a wide range of activities leading and operating in the New Orleans market. Broadly, you will work with your team to achieve four main goals:
Ensure that every Kasa guest has a five‑star stay . This means establishing dependable standards for cleanliness, maintenance, Wi‑Fi and technology uptime, unit listing accuracy (on Kasa.com and other websites), and coordinating with Kasa's central Guest Experience team when local engagement is needed.
Build mutually beneficial relationships with local property partners . Spend time with the leasing office and building maintenance teams at properties Kasa operates in, seeking ways to make Kasa a net benefit to them.
Maintain every unit to a level that Kasa can be proud of . Whether repairing and replacing furniture, restocking, touch‑up painting, or performing more involved maintenance, aim for units that you would be proud of for a family member or friend to stay in.
Monitor your market's expenses and adhere to budgets . You are accountable for ensuring each dollar spent can be explained and tied back to achieving your goals, and for preventing waste.
In practice, you will spend 60‑75 % of your time at properties and 25‑40 % behind a desk or in meetings.
Experience
4+ years of community, operations or property management experience.
1‑2+ years managing hourly employees.
Experience achieving quantitative targets and thriving on lofty goals.
App‑fluent – comfortable with mobile technology and eager to learn new systems.
Highly organized with a clear, prioritized schedule.
Scrappy and willing to do what it takes to accomplish Kasa's goals and motivate others.
Reliable transportation and openness to traveling to multiple locations/cities.
Proficient with Microsoft Office or Google Suite and can interpret basic financial statements.
Good in stressful situations with a calm and positive demeanor.
“People person” who enjoys working with colleagues, guests, and third‑party contractors.
Plus if…
2+ years of hospitality experience.
2+ years of customer service experience.
Experience in a startup environment where changes are constant.
Pride in your communication and organizational skills.
In one year, you will succeed at Kasa by having
Established yourself as a top Operations Manager by consistently meeting monthly quality and review rating goals.
Set a high bar for quality standards through preventative maintenance and housekeeping collaboration efforts.
Earned the trust of local property partners, ideally having them eager to expand Kasa in their buildings.
Benefits
Kasa Travel Credit:
Free stays at any Kasa location plus a discount for friends and family.
The Pay:
Starting base pay range $75,000 – $85,000, subject to change and may be modified. Eligible for equity, bonus, perks and Kasa Travel Credits.
Generous Stock Option Plan:
Over‑indexes on equity to encourage ownership mindset.
Flexible PTO:
Full‑time exempt employees encouraged to take time off as needed.
401(k) Plan:
Generous contribution match.
Health Coverage:
Comprehensive health insurance options.
Other Perks:
Qualifying roles eligible for Wi‑Fi stipend, cell‑phone reimbursement, home office stipend, and more.
Curious about the Kasa experience? Save 15 % when you book on Kasa.com.
Equal Opportunity Employer Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
E‑Verify:
Kasa participates in E‑Verify to verify the identity and employment eligibility of all persons hired in the United States.
No Unsolicited Resumes:
Kasa does not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies. No fees will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
Contact:
The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse‑mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly.
#J-18808-Ljbffr