Deployment Technician (West Palm Beach)

ON - SITE 5X a week in West Palm Beach, FL Desktop Technician Detailed description: Perform job duties in accordance with established agency and department processes and procedures. Install, support and troubleshoot desktop and mobile computers, printers, scanners and other associated peripherals. Image computers using specified tools and add additional software as appropriate. Provide troubleshooting and support of commercial off-the-shelf and custom-developed software applications. Updates and maintains records of work, documenting troubleshooting process, operations, modifications, system activities, request fulfillment and issue resolutions. Distribute equipment to IT personnel and those outside IT as appropriate; document distributions in inventory systems. Migrate data from old equipment to new equipment. Accept equipment from IT personnel, prepare for redeployment or process for disposal (survey) including documentation and inventory adjustments. Process and correct discrepancies in documentation, mismatches and errors for equipment inventory. Asset fellow team members with technical work. Perform moves of user-based and inventories equipment individually or in batches as needed. Communicate and coordinate with technical leads, other employees, vendors, project team members and other sections of the agency to complete tasks and projects assigned. Prepare and complete various forms, logs, lists, requests, charts, diagrams, reference materials, inventory systems; reviews, processes, forwards, distributes or retains as appropriate. Escalate issues to proper support tiers thru IT Support Lead(s). Performs other duties as assigned by management.

Job requirements: High school diploma or GED plus one of the following: College level coursework or vocational/technical training in computer science, programming, repair or operations One or more years previous experience and/or training involving personal computer repair and programming PREFERENCES:

Associates Degree in related field; CompTia A+ Certification or at least one Microsoft Technical Certification