Bowman Williams
IT Support Technician Level 2 (MSP) (Lake Forest)
Bowman Williams, Lake Forest, California, United States, 92630
Were looking for a
Level 2 Support Technician
with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If youve worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level.
In this role, youll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. Youll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable.
What Youll Do Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks Troubleshoot complex issues and ensure SLA compliance Support migrations, upgrades, and endpoint deployments Collaborate with Level 3 engineers on escalations and projects Document and share best practices for process improvement
What You Bring At least 2 years in an MSP or multi-client IT environment Strong knowledge of Microsoft 365, Azure, and Windows Server Experience with ticketing, RMM, and endpoint management tools Excellent troubleshooting, communication, and documentation skills
What Youll Get $29/hr - $32/hr with paid overtime Health insurance, PTO, paid holidays, and mileage reimbursement Certification reimbursement and paid study time Bonus opportunities and a supportive, team-focused environment
Level 2 Support Technician
with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If youve worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level.
In this role, youll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. Youll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable.
What Youll Do Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks Troubleshoot complex issues and ensure SLA compliance Support migrations, upgrades, and endpoint deployments Collaborate with Level 3 engineers on escalations and projects Document and share best practices for process improvement
What You Bring At least 2 years in an MSP or multi-client IT environment Strong knowledge of Microsoft 365, Azure, and Windows Server Experience with ticketing, RMM, and endpoint management tools Excellent troubleshooting, communication, and documentation skills
What Youll Get $29/hr - $32/hr with paid overtime Health insurance, PTO, paid holidays, and mileage reimbursement Certification reimbursement and paid study time Bonus opportunities and a supportive, team-focused environment