Bowman Williams
Client Systems Engineer (MSP Experience Required) (Lake Forest)
Bowman Williams, Lake Forest, California, United States, 92630
Client Systems Engineer (MSP Experience Required)
Location:
Lake Forest, CA (Orange County) Compensation:
$28$32+ per hour (Target Salary ~$62K, up to ~$66.5K DOE) Employment Type:
Full-Time, Hourly (Overtime Eligible)
About the Role An established and growing Cloud & Managed Service Provider (MSP) in Orange County is seeking a Client Systems Analyst to support high-value clients, handle escalated tickets, and assist with light project work. This role is ideal for a customer-focused technician who enjoys solving complex issues and working directly with clients onsite.
Youll be part of a collaborative MSP team helping organizations modernize their IT environmentsmoving from on-premise systems to cloud-based solutionswhile delivering exceptional service and communication.
What Youll Do Resolve escalated Tier 2 tickets and support service desk operations Work onsite with key clients throughout Orange County Support and upgrade client IT infrastructure (on-prem
cloud migrations) Provide application, desktop, server, and networking support Manage and support
Azure, Azure AD, and Microsoft 365 environments Administer
Active Directory
and user provisioning Configure and install hardware, software, and endpoint security solutions Assist with networking equipment (firewalls, switches, routers) Support onboarding/offboarding and system setup for new hires Collaborate on project-based initiatives alongside senior engineers
Required Technical Experience MSP experience is required Azure AD & Microsoft 365 (daily hands-on support) Azure environment management Networking experience , including SonicWall firewalls Familiarity with
Kaseya
and
Datto Windows 7/10 and Windows Server (20082016) macOS support experience Endpoint security implementation Remote support tools and diagnostics
Ideal Candidate Profile Excellent communicatorprofessional, polished, and client-facing Eager to learn and grow within an MSP environment Tenacious problem-solver who takes ownership of issues Comfortable commuting to client sites within Orange County Local to OC
Work Environment & Schedule Onsite requirement:
Office-based in Lake Forest for the first 6 months WFH eligibility:
After 6 months, work-from-home options may be granted based on performance Client onsite support may be required up to 5 days per week (within OC)
Benefits & Perks Health, Dental, and Vision Insurance 401(k) with company matching Generous Paid Time Off Paid overtime Travel and education reimbursement Career growth within a stable and expanding MSP
Lake Forest, CA (Orange County) Compensation:
$28$32+ per hour (Target Salary ~$62K, up to ~$66.5K DOE) Employment Type:
Full-Time, Hourly (Overtime Eligible)
About the Role An established and growing Cloud & Managed Service Provider (MSP) in Orange County is seeking a Client Systems Analyst to support high-value clients, handle escalated tickets, and assist with light project work. This role is ideal for a customer-focused technician who enjoys solving complex issues and working directly with clients onsite.
Youll be part of a collaborative MSP team helping organizations modernize their IT environmentsmoving from on-premise systems to cloud-based solutionswhile delivering exceptional service and communication.
What Youll Do Resolve escalated Tier 2 tickets and support service desk operations Work onsite with key clients throughout Orange County Support and upgrade client IT infrastructure (on-prem
cloud migrations) Provide application, desktop, server, and networking support Manage and support
Azure, Azure AD, and Microsoft 365 environments Administer
Active Directory
and user provisioning Configure and install hardware, software, and endpoint security solutions Assist with networking equipment (firewalls, switches, routers) Support onboarding/offboarding and system setup for new hires Collaborate on project-based initiatives alongside senior engineers
Required Technical Experience MSP experience is required Azure AD & Microsoft 365 (daily hands-on support) Azure environment management Networking experience , including SonicWall firewalls Familiarity with
Kaseya
and
Datto Windows 7/10 and Windows Server (20082016) macOS support experience Endpoint security implementation Remote support tools and diagnostics
Ideal Candidate Profile Excellent communicatorprofessional, polished, and client-facing Eager to learn and grow within an MSP environment Tenacious problem-solver who takes ownership of issues Comfortable commuting to client sites within Orange County Local to OC
Work Environment & Schedule Onsite requirement:
Office-based in Lake Forest for the first 6 months WFH eligibility:
After 6 months, work-from-home options may be granted based on performance Client onsite support may be required up to 5 days per week (within OC)
Benefits & Perks Health, Dental, and Vision Insurance 401(k) with company matching Generous Paid Time Off Paid overtime Travel and education reimbursement Career growth within a stable and expanding MSP