Motion Recruitment
Field Service Technician (Hot Springs)
Motion Recruitment, Hot Springs National Park, Arkansas, United States, 71907
Job Title: Field Service Technician
Location: Hot Springs, AR 71901
Duration: 09 months
Type: Contract
Pay Rate: $25/hr. on W2
Additional Notes: This is a
9-month onsite field project
requiring a mix of local daily travel and regional overnight travel. Local assignments will allow the contractor to return home each evening; however, regional work will require
overnight travel from Sunday through Thursday , with the contractor returning home at the end of the week. Standard work schedule remains
Monday to Friday, 8 AM5 PM , with overtime as needed based on workload and travel demands. Fridays typically involve a
remote check-in meeting
with the team lead after returning from travel. Candidates must have a
valid Real IDcompliant drivers license , a
clean MVR , and a
reliable personal vehicle . The role is
onsite at client locations , and responsibilities align with the job description provided. Top required skills are: Electro-mechanical troubleshooting Printer hardware support No on-call rotation or shift differentials apply. Ideal candidates should have
23+ years of relevant experience ;
Lexmark certification
is preferred but not required. Daily driving mileage will vary depending on assigned client locations. Candidates must be located
within 75 miles
of
Hot Springs, AR (71901) . Past challenges with this role include finding candidates with
sufficient printer hardware experience .
Required Skills & Experience Minimum 2 to 3+ years of field service experience, specifically in commercial printers. Able to do extensive traveling via plane and/or car. Electro-mechanical and printer hardware support experience. Commercial / large printer experience. Lexmark printer certification. Experience working on commercial printers and have an electronics / mechanical aptitude. Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools. Working knowledge of the Microsoft Office application suite including MS Outlook. Experience with multi-platform Windows O/S. Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration. Ability to work independently in a retail environment. Ability to lift up to 50lbs. Excellent customer service skills and professionalism Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality Demonstrated capability to achieve results in a fast-paced, client-driven environment
What You Will Be Doing Project focus on upgrading advanced commercial printers at retail locations. Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit. Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems. Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment. Install and remove equipment and systems as required. Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems. Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner. Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Determine the most cost-effective repair / resolution to minimize customer downtime
Additional Notes: This is a
9-month onsite field project
requiring a mix of local daily travel and regional overnight travel. Local assignments will allow the contractor to return home each evening; however, regional work will require
overnight travel from Sunday through Thursday , with the contractor returning home at the end of the week. Standard work schedule remains
Monday to Friday, 8 AM5 PM , with overtime as needed based on workload and travel demands. Fridays typically involve a
remote check-in meeting
with the team lead after returning from travel. Candidates must have a
valid Real IDcompliant drivers license , a
clean MVR , and a
reliable personal vehicle . The role is
onsite at client locations , and responsibilities align with the job description provided. Top required skills are: Electro-mechanical troubleshooting Printer hardware support No on-call rotation or shift differentials apply. Ideal candidates should have
23+ years of relevant experience ;
Lexmark certification
is preferred but not required. Daily driving mileage will vary depending on assigned client locations. Candidates must be located
within 75 miles
of
Hot Springs, AR (71901) . Past challenges with this role include finding candidates with
sufficient printer hardware experience .
Required Skills & Experience Minimum 2 to 3+ years of field service experience, specifically in commercial printers. Able to do extensive traveling via plane and/or car. Electro-mechanical and printer hardware support experience. Commercial / large printer experience. Lexmark printer certification. Experience working on commercial printers and have an electronics / mechanical aptitude. Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools. Working knowledge of the Microsoft Office application suite including MS Outlook. Experience with multi-platform Windows O/S. Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration. Ability to work independently in a retail environment. Ability to lift up to 50lbs. Excellent customer service skills and professionalism Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality Demonstrated capability to achieve results in a fast-paced, client-driven environment
What You Will Be Doing Project focus on upgrading advanced commercial printers at retail locations. Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit. Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems. Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment. Install and remove equipment and systems as required. Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems. Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner. Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Determine the most cost-effective repair / resolution to minimize customer downtime