Smart IMS
Prepare comprehensive project documentation, including proposals, schedules, change requests, and closure reports.
** Elicit, develop, and document project requirements; analyze and organize them for clarity and action.
** Create detailed technical specifications, software test plans, and user guides.
** Conduct thorough quality assurance testing to ensure software system reliability and adherence to requirements.
** Maintain and update all documentation related to application processes and workflows.
** Train users on new and existing software systems to ensure optimal use and adoption.
** Create and manage RFP, RFB, and ETB project documentation
* Vendor Collaboration and Software Configuration
** Collaborate with vendors on project deliverables and manage issue resolution to ensure project success.
** Configure and manage vended software systems.
** Lead and participate in product implementations in partnership with vendors.
** Implement system changes through administrative interfaces, excluding coding activities.
* User Management and Support ** Actively setup and support Board of Supervisor meetings.
** Provide user management services, including troubleshooting, issue resolution, and ongoing assistance.
** Serve as the primary point of contact for software-related issues, ensuring swift and effective user support.
*Desired Skills and Characteristics:
* * Excellent organizational skills with a keen eye for detail * Able to multitask troubleshooting, documenting, and notifying customers and management during high-stress situations * Able to establish and meet deadlines * Must have excellent oral and written communication skills * Must present well and communicate professionally, even in high-stress situations * Able to effectively communicate equally well with customers, technical staff, management, and vendors Able to facilitate meetings * Able to establish and maintain effective working relationships with those encountered during the work; promote and maintain a team environment * Seeking a self-starter with the ability to work independently and with minimal supervision * Experience working with senior-level stakeholders is a plus * Willing to learn new systems * Willing to adapt to different management approaches * Willing to work longer hours when required * Ability to interpret complex data and present it clearly to stakeholders
*Desired Skills and Characteristics:
* * Excellent organizational skills with a keen eye for detail * Able to multitask troubleshooting, documenting, and notifying customers and management during high-stress situations * Able to establish and meet deadlines * Must have excellent oral and written communication skills * Must present well and communicate professionally, even in high-stress situations * Able to effectively communicate equally well with customers, technical staff, management, and vendors Able to facilitate meetings * Able to establish and maintain effective working relationships with those encountered during the work; promote and maintain a team environment * Seeking a self-starter with the ability to work independently and with minimal supervision * Experience working with senior-level stakeholders is a plus * Willing to learn new systems * Willing to adapt to different management approaches * Willing to work longer hours when required * Ability to interpret complex data and present it clearly to stakeholders