CBRE
Workplace Experience Supervisor - Boston, MA
Apply for the
Workplace Experience Supervisor - Boston, MA
role at
CBRE .
Boston, Massachusetts, United States of America. Additional locations: Cambridge, Massachusetts; South Boston, Massachusetts.
About The Role As a CBRE Workplace Experience Supervisor, you will supervise employees who oversee the delivery of workplace experience services. This role is part of the Workplace Experience function, responsible for providing world‑class customer service to clients and visitors of a designated building.
What You'll Do
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff.
Maintain records of costs incurred by workplace team activities. Review invoices as needed.
Respond to customer requests and complaints about the experience services department.
Approve client materials, ensuring alignment with brand guidelines and maintaining the integrity of databases and other digital tools associated with service delivery.
Develop and maintain vendor partnerships with a cost‑saving focus. Assist with contract negotiations and verify that all vendors have current proof of insurance and contractual documentation.
Deliver a world‑class orientation experience to new employees, establishing new techniques to help the team meet its objectives.
Enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
Have a direct impact on the team objectives and on the objectives of related teams.
Ensure personal and team outcomes positively impact customer objectives.
Lead by example, modeling behaviors consistent with CBRE RISE values, guiding the team through basic practices and procedures, and building consensus.
What You'll Need Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
HS Diploma, GED, or equivalent education and experience (equivalent work experience = 2 years for every year of higher level education). Bachelor's degree or other relevant vocational training is preferred.
Minimum of 4+ years of related experience (e.g., Front Desk, Concierge, Hospitality, Room Management, or Customer Service) is preferred.
Prior experience with customer service is highly preferred.
Ability to comprehend, analyze, and interpret complex business documents.
Ability to respond effectively to sensitive issues and produce reports, manuals, speeches, and articles in a distinctive style.
Ability to make effective and persuasive presentations on complex topics to internal and external audiences.
Comfortable engaging with new people, with a warm and engaging demeanor.
Strong attention to detail and interpersonal skills, with a positive attitude and a strong sense of urgency.
Intermediate knowledge of financial terms and principles, including basic calculations.
Intermediate analytical and quantitative skills.
Intermediate skills with Microsoft Office Suite (Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook).
Comfortable with and embracing new technologies and digital tools (apps, databases, work order management, cloud technologies, mobile technologies).
Willingness to work flexible schedules and to work independently with little supervision.
Physical capability to walk, stand for long periods, and lift up to 20 lbs (occasionally 40 lbs).
SCOPE OF RESPONSIBILITY Decisions are made with in-depth understanding of procedures, policies, and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may impact co‑workers, supervisors, and the line of business.
SAFETY
Complete all required HSE training at a satisfactory level.
Follow all activity policies, procedures, and HSE requirements at all times.
Participate in all HSE related programs & activities as required (including incident investigations, interviews, auditing, and assessment).
Report any condition that could result in an accident or injury and/or stop work if required.
As a Supervisor / Manager
Provide sufficient distraction‑free time for employees to complete required HSE training and support the training program implicitly.
Investigate and resolve unsafe conditions or acts, communicating results back to stakeholders.
Support stop‑work authority when exercised in good faith.
Communicate all potential workplace hazards and procedures.
Compensation The minimum salary for the Workplace Experience Supervisor position is $72,000 annually and the maximum is $77,000 annually. Compensation depends on the candidate’s skills, qualifications, and experience. Successful candidates are also eligible for a discretionary bonus based on CBRE’s applicable benefit program.
Equal Employment Opportunity CBRE has a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request at recruitingaccommodations@cbre.com or call +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Host Host is a service line of CBRE, the world’s largest commercial real estate organization. Our mission is to increase individual well‑being, personal productivity, and organizational effectiveness through people‑led, technology‑enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge‑quality services provided by talented CBRE “hosts”; world‑class customer service training and certification; and a powerful, enterprise‑grade technology platform.
The platform can be tailored to specific client requirements and features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
#J-18808-Ljbffr
Workplace Experience Supervisor - Boston, MA
role at
CBRE .
Boston, Massachusetts, United States of America. Additional locations: Cambridge, Massachusetts; South Boston, Massachusetts.
About The Role As a CBRE Workplace Experience Supervisor, you will supervise employees who oversee the delivery of workplace experience services. This role is part of the Workplace Experience function, responsible for providing world‑class customer service to clients and visitors of a designated building.
What You'll Do
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff.
Maintain records of costs incurred by workplace team activities. Review invoices as needed.
Respond to customer requests and complaints about the experience services department.
Approve client materials, ensuring alignment with brand guidelines and maintaining the integrity of databases and other digital tools associated with service delivery.
Develop and maintain vendor partnerships with a cost‑saving focus. Assist with contract negotiations and verify that all vendors have current proof of insurance and contractual documentation.
Deliver a world‑class orientation experience to new employees, establishing new techniques to help the team meet its objectives.
Enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
Have a direct impact on the team objectives and on the objectives of related teams.
Ensure personal and team outcomes positively impact customer objectives.
Lead by example, modeling behaviors consistent with CBRE RISE values, guiding the team through basic practices and procedures, and building consensus.
What You'll Need Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
HS Diploma, GED, or equivalent education and experience (equivalent work experience = 2 years for every year of higher level education). Bachelor's degree or other relevant vocational training is preferred.
Minimum of 4+ years of related experience (e.g., Front Desk, Concierge, Hospitality, Room Management, or Customer Service) is preferred.
Prior experience with customer service is highly preferred.
Ability to comprehend, analyze, and interpret complex business documents.
Ability to respond effectively to sensitive issues and produce reports, manuals, speeches, and articles in a distinctive style.
Ability to make effective and persuasive presentations on complex topics to internal and external audiences.
Comfortable engaging with new people, with a warm and engaging demeanor.
Strong attention to detail and interpersonal skills, with a positive attitude and a strong sense of urgency.
Intermediate knowledge of financial terms and principles, including basic calculations.
Intermediate analytical and quantitative skills.
Intermediate skills with Microsoft Office Suite (Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook).
Comfortable with and embracing new technologies and digital tools (apps, databases, work order management, cloud technologies, mobile technologies).
Willingness to work flexible schedules and to work independently with little supervision.
Physical capability to walk, stand for long periods, and lift up to 20 lbs (occasionally 40 lbs).
SCOPE OF RESPONSIBILITY Decisions are made with in-depth understanding of procedures, policies, and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may impact co‑workers, supervisors, and the line of business.
SAFETY
Complete all required HSE training at a satisfactory level.
Follow all activity policies, procedures, and HSE requirements at all times.
Participate in all HSE related programs & activities as required (including incident investigations, interviews, auditing, and assessment).
Report any condition that could result in an accident or injury and/or stop work if required.
As a Supervisor / Manager
Provide sufficient distraction‑free time for employees to complete required HSE training and support the training program implicitly.
Investigate and resolve unsafe conditions or acts, communicating results back to stakeholders.
Support stop‑work authority when exercised in good faith.
Communicate all potential workplace hazards and procedures.
Compensation The minimum salary for the Workplace Experience Supervisor position is $72,000 annually and the maximum is $77,000 annually. Compensation depends on the candidate’s skills, qualifications, and experience. Successful candidates are also eligible for a discretionary bonus based on CBRE’s applicable benefit program.
Equal Employment Opportunity CBRE has a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request at recruitingaccommodations@cbre.com or call +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Host Host is a service line of CBRE, the world’s largest commercial real estate organization. Our mission is to increase individual well‑being, personal productivity, and organizational effectiveness through people‑led, technology‑enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge‑quality services provided by talented CBRE “hosts”; world‑class customer service training and certification; and a powerful, enterprise‑grade technology platform.
The platform can be tailored to specific client requirements and features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
#J-18808-Ljbffr